Wie gebruikt Zuora?

Meer dan 1000 bedrijven vertrouwen op Zuora om hun abonnementsactiviteiten aan te drijven.

Wat is Zuora?

Zuora stelt ondernemingen in staat om een bedrijf te lanceren, te beheren en om te zetten naar een abonnementgebaseerd bedrijf. Het productpakket van Zuora is ontworpen voor het automatiseren van terugkerende facturering, incasso's, offertes, inkomstenherkenning en abonnementsstatistieken. Verminder het verloop, automatiseer de facturering en laat je abonnementsactiviteiten groeien met Zuora.

Zuora - Details

Zuora

http://www.zuora.com/

Opgericht in 2007

Ondersteuning

  • 24/7 (contact met medewerker)

Implementatie

  • Cloud, SaaS, Web

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Zuora - prijsoverzicht

Zuora heeft geen gratis versie maar biedt wel een gratis proefperiode.


Gratis versie

Nee

Gratis proef

Ja

Functies van Zuora

  • Aanmaningsbeheer
  • Abonnementenbeheer
  • Annuleringsbeheer
  • Belastingbeheer
  • Inkomstenverantwoording
  • Kortings- en couponbeheer
  • Productcatalogus
  • Registratiebeheer
  • Terugkerende facturering
  • Testbeheer
  • Veiligstellingsmiddel inkomsten
  • Volgen en analyseren van gebruik
  • Zelfserviceportal

Bekijk de volledige lijst van Abonnementenbeheer software

  • Betaal- en kredietkaarten verwerken
  • Betalingen verwerken
  • Cryptovaluta's verwerken
  • Elektronische handtekening
  • Factureren
  • Gegevensbeveiliging
  • Integratie van betalingsverwerkingsdiensten
  • Integratie van kassasysteem
  • Meerdere betalingssystemen
  • Mobiele betalingen
  • Online betalingsverwerking
  • PCI-naleving
  • Persoonlijke betalingen
  • Preventie van betalingsfraude
  • Rapportage en analyse
  • Terugkerende facturering
  • Verwerking van ACH-betalingen

Bekijk de volledige lijst van Betalingsverwerkingssoftware

  • Aanmaningsbeheer
  • Aanpasbare facturen
  • Belastingcalculator
  • Betalingen verwerken
  • Contactendatabase
  • Factureren per uur
  • Facturering op terugkerende basis en op abonnementbasis
  • Facturering van onvoorziene gevallen
  • Factureringsportal
  • Meerdere valuta's
  • Mobiele betalingen
  • Online betalingen
  • Online facturering
  • Projectfacturering

Bekijk de volledige lijst van Factuurprogramma's

  • Aanmaningsbeheer
  • Betalingen verwerken
  • Betalingsuitstel
  • Facturering op terugkerende basis en op abonnementbasis
  • Herhaalfacturering
  • Meerdere valuta's
  • Terugkerende facturering voor meerdere perioden
  • Zelfserviceportal

Bekijk de volledige lijst van Periodieke facturatie software

Reviews van Zuora

5 van 41 reviews worden weergegeven

In totaal
3,9/5
Gebruiksgemak
3,3/5
Klantenservice
3,7/5
Functies
3,9/5
Waar voor je geld
3,5/5
Geverifieerde reviewer
VP Marketing
Religieuze instellingen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 28-11-2018

"The best subscription billing"

Opmerkingen: Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.

Pluspunten: We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports.
We got it connected quickly and it worked without too much hassle. It just works!

Minpunten: There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

  • Bron van de reviewer 
  • Beoordeeld op 28-11-2018
Geverifieerde reviewer
Billing Specialist
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 14-8-2019

"Getting Better"

Opmerkingen: For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Pluspunten: The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Minpunten: Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

  • Bron van de reviewer 
  • Beoordeeld op 14-8-2019
Geverifieerde reviewer
Principal Engineer
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 16-7-2018

"I was a developer/maintainer/admin on this for a number of years at my last company"

Pluspunten: as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Minpunten: Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

  • Bron van de reviewer 
  • Beoordeeld op 16-7-2018
Geverifieerde reviewer
Junior Project Manager
Marketing en reclame, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 7-11-2018

"Needs more power"

Opmerkingen: Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.

Pluspunten: Good to use for subscription services. The software allows for some basic billing functions and AR reporting.

Minpunten: There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work.

  • Bron van de reviewer 
  • Beoordeeld op 7-11-2018
Geverifieerde reviewer
ERP Systems Analyst/Salesforce Admin and Developer
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 17-1-2019

"Zuora Review"

Opmerkingen: Been great so far, great tool for any SaaS company

Pluspunten: Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers.
Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners.

Minpunten: Reporting is moderate at best, it can be improved.
I would not recommend zuora to customers who sell their products through a reseller.

  • Bron van de reviewer 
  • Beoordeeld op 17-1-2019