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Wat is protel PMS?
protel by Planet is een robuuste technologiestack voor je hotelbedrijf, met een wereldwijd team van lokale partners om het te ondersteunen. De baanbrekende app store, die rechtstreeks toegankelijk is via het protel PMS, heeft de manier waarop hotels en hun technologieleveranciers zaken doen snel veranderd.
De eerste cloud-native PMS en apps gingen in 2009 live. De activiteiten werden internationaal uitgebreid naar meer dan 90 landen en zorgt voor doorlopende technologische veranderingen in de hotelsector.
Wie gebruikt protel PMS?
Innovatieve hotels, van grote bedrijven met meerdere vestigingen tot kleine zelfstandige hotels, die op technologie vertrouwen om het grootste deel van hun dagelijkse activiteiten te doen. Wij hebben ideale productvarianten voor iedereen.
Waar kan protel PMS worden geïmplementeerd?
Over de leverancier
- Planet
Ondersteuning voor protel PMS
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Talen
Engels
prijzen van protel PMS
Beginprijs:
- Geen gratis versie
protel PMS heeft geen gratis versie. protel PMS heeft een betaalde versie vanaf US$ 1,00/maand.
PrijsmodellenOver de leverancier
- Planet
Ondersteuning voor protel PMS
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Talen
Engels
Video's en afbeeldingen van protel PMS
Functies van protel PMS
Alternatieven voor protel PMS
Reviews over protel PMS
After reading all the review I thought I need to add one
Opmerkingen: I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it.
Pluspunten:
People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help.
Minpunten:
I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer.
Solid System
Opmerkingen: Solid system for small to medium size properties. I say this as I only implemented on this size property.
Pluspunten:
Ease of implementation for onboarding new properties from a group perspective
Minpunten:
Reports are pretty standards and sometimes difficult to customize
focus is on own interests, customer needs are irrelevant
Opmerkingen:
Protel is not a reliable partner
As an IT service provider, Protel is not interested in automating the application
The employees do their best, but customers cannot accept such a policy if they want to do business successfully
Pluspunten:
5 years ago we had a good contact and support good though not always quick. Since 2 years support for on premise products is declining quickly and the needs of customers are irrelevant
Minpunten:
Protel does not keep its promises Protel leaves its on premise customers "out in the cold" Effective cooperation is blocked to the best of its ability
Reactie Planet
12 maanden geleden
Dear Karin, Thank you for taking the time to write this review. We appreciate your feedback and want to ensure you our teams are committed to providing our customers with efficient and reliable services. We are sorry to read that you have been dissatisfied with the support experience and lack of automation for Protel OnPrem. Your feedback has been shared internally. We value your privacy and would kindly ask you to reach out via email at [email protected] where we would be able to discuss the points you have raised further. Yours Sincerely, The Customer Experience Team
Good ,solid software with a lot of options , tons of reports and a lot of add ons.
Pluspunten:
Highly customisation in almost every feature of the software. Solid performance in sales, reservation and front office department . Restaurant POS operates well . Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only .. Ease of use is not that good but it can be learned without much effort. Connectivity with third party software .Powerful add ons. Good costumer support Stable.
Minpunten:
Price of the software could be more competitive . If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies" Interface bit dated , needs an update .Also the reservation module needs to show more information . In some new PC's sometimes the software crashes ( weird but unacceptable issue,)
Reactie Planet
7 jaar geleden
Dear Dim, Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it. As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value. Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products. Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it! Again, thanks for choosing protel. -Jeremy Armes, VP Marketing, protel hotelsoftware GmbH
One of the best PMS comes with great value for money
Pluspunten:
This PMS has been a life saver for the hoteliers, it has a lots of features to use and easy to use this platform. With a small training you would develop the learnings of running its all features. The tool comes with a value for money that has lot of options to discover, managing operations, distribution connectivity, reservations, managing rate & inventory, payments runs so smoothly.
Minpunten:
Sometime exporting or importing bulk data becomes an issue where the tool stop working and does not respond.
