Claromentis

My experience in a complete and efficient intranet.

Opmerkingen: This platform is great because everything is seamlessly integrated, making it easy to navigate and access information efficiently.

Pluspunten:

I like it because it offers me a wide range of applications and tools that facilitate communication between teams, task and project management, and the efficient organization of information.

Minpunten:

I have experienced small technical issues, such as slow load times or occasional errors when accessing certain applications.

Claromentis review from Houston Food Bank

Pluspunten:

I appreciate the ability to keep our partners updated with the news announcements and events features. I also like that email notifications can be enabled

Minpunten:

I do not like the design of the page. I would prefer a more upgraded design with better color contrast

Our version is outdated so that may be why we have some negative feelings towards this platform

Opmerkingen: Customer service excellent, final product could do with improving.

Pluspunten:

At the end of the day the system does what we want it to do - communicate internally to all staff and stakeholders across the business. Customer support has always been excellent.

Minpunten:

I believe that the version of this intranet that we currently use is outdated, which is probably negatively impacting our experience. All the features just seem so old and bland. Everything could do with a improving from page templates to themes and designs.

An amazing product at a reasonable price, what could be better than that?

Opmerkingen: A company wide communication platform that has helped to simplify tons of daily tasks such as training, reporting, and communication with our team on important issues.

Pluspunten:

The intranet looks great and has a lot of features right out of the box. No modules and features that cost extra money. Whether hosted or with an in-house server, the cost is very reasonable. A lot of other companies like to nickle and dime you for every little feature and we love that Claromentis is no nonsense when it comes to their pricing. The permission controls are very granular and with a clear company structure, each user's experience could be tailored specifically to them. These features just get better and better too with each update. The updates are not too frequent, but they always bring noticeable changes at no extra charge (hosted platform). The support is very helpful, usually responding to issues or changes within 24 hours (emergencies even faster). As far as down-time goes, we have experienced none (other than for updates) with the hosted platform and I can't explain how nice it is not to have to worry about that. Their e-learning module is great and has significantly helped to streamline our training. New employees can be hired and their new hire training immediately sent to them as soon as they log into the intranet, no manager intervention required. The Infocapture module is great for getting rid of complicated Excel sheets that are emailed back and forth. Overall, it's an amazing product at a reasonable price!

Minpunten:

First off I'd like to say these aren't necessarily cons, just things that could make the platform even greater than it already is. Sometimes it can be difficult to navigate through all the different features, but that can be managed by turning off the things your company won't be using. Some admin features you think would all be in one place, are scattered around in a couple different areas which can cause confusion. Some examples would be settings or permissions on an e-learning course that are not editable from the admin panel. I sometimes find myself clicking to the admin panel out of habit, only to realize the settings that I want to change are within the course itself. No IP-Whitelisting control features. If there was a way to create lists of IP's (and a section for IP's not listed) and assign modules or users to the various lists in the admin panel, it would be awesome. This would allow for greater control over what the users have access to at different locations. Think full access while on-site at work, and only schedules while at home. Infocapture (their form system) is lacking some features that could be nice, such as being able to compare multiple entries, or set global calculations that would take into account specific entries. Think if a store entered their sales numbers every day, could we see what their average or max sales numbers were. Currently you can not.

A great, visually appealing platform which does not require content managers to be technical experts

Opmerkingen: With this software we improved our communication with our staff and community.

Pluspunten:

The flexibility of the tool is probably its greatest asset. It comes with many great apps (calendar, events, news, blogs, documents, microblogging tool etc.) that you combine during the development phase of your intranet to design the product and UI that will best serve your needs. The layout is really customisable and the designers' team will support you to elaborate a usable homepage which is also visually appealing. The possibility to embed, in different pages or sections, components that are dynamically synchronised with the main apps (calendar, events, news, blogs etc.) allows you to share information in the most appropriate ways with various departments or groups of users, while avoiding multiple posting. The Claromentis team has also been very effective with the custom development we requested, explaining the pros and the cons of each decision and identifying workaround solutions at minimal cost, always in the respect of established deadlines. The support team is really responsive and supportive too.

Minpunten:

Because we requested a high level of customisation, future system upgrades may be more difficult and require more testing. Sometimes I wish also there were less apps, but the functionalities of the core apps would be pushed even further (although the notion of "core apps" is subjective and probably depends on the client's needs)