ReadyTalk

Pluspunten: Simply the ease of use. It is a very easy system for moderators and presenters alike to use. On top of a top notch sales, support, and account management teams who will bend over backwards to help you be successful. In addition, they have a fairly strong integration with Eloqua and other marketing automation platforms, which helps automate your sends.
The backend easily allows you to access your reports and recordings. Allowing easy access to pull the recordings off the web (in the correct format) or leave them hosted there. With the addition of the speaker room this year, it has helped ease the anxiety of new presenters. It now allows them to chat with the moderator before the call without the participants hearing.

Minpunten: Ready Talk is consistently pushing out new fixes and functionality. Everything I haven’t liked in my 3 plus year of using the software has been fixed. I am currently a very happy customer.

Pluspunten: ReadyTalk is easy to use. Attendees do not need to download any software to join the webinar. The webinar chairperson downloads the needed software once. It is easy to make other users co-presenters; even with very restrictive systems, literally everyone has been able to download the required software.
The tools are easy to manage, intuitive and fit the requirements of webinar presentations.
ReadyTalk is continually improving the platform and is requesting and implementing user feedback.
Customer support and account management support is very responsive and knowledgeable.

Minpunten: There was no existing integration with our CRM system. That could of course just as well be something not to like about the CRM system. ReadyTalk offers an API to facilitate the integration.

Pluspunten: I loved that this product integrated with HubSpot, making all of my webinar automation seamless and easy. It was also nice to have different options for webinar styles - either the broadcast audio where the presenters don't need to worry about ensuring audience members are muted or the standard version that allowed for web conferencing to take place. The customer service is awesome, the account managers are great, and the live webinar support team are the best. Ensuring that we had everything we needed to go ahead with the webinar was top priority, and all recording and report functionality was ready within a very reasonable, short time after the live webinar ended.

Minpunten: There were a couple of buggy elements in the dashboard for archiving the webinars that were complete and much older. Despite being archived, many of them would end up remaining in the dashboard, showing an error when attempting to archive again (this was over a year ago when I experienced this, so apologies if it has since been fixed!).

Opmerkingen: I have been working with the ReadyTalk webinar platform for 3.5 years. There are a lot more capabilities now and they are very useful.
Even my CFO is happy that I got us a new contract that reduced the expenses for participants who were calling in. Try to avoid giving out the toll-free number and go with the regular toll number, the call back feature or computer audio. Your charge for audio connections will be zero!
Account managers and the help desk have always been super helpful and knowledgeable and responsive.
Our next step is to integrate ReadyTalk with our CMRS.
We essentially chose this product again when we went through the selection process again last year. ReadyTalk is a good choice for organizations looking for a competitively priced webinar platform with great capabilities, easy-to-use interface and excellent support.

Pluspunten: The redesign made it smoother but still recognizable.

Minpunten: The process to designate co-presenters could be made easier.

Opmerkingen: It a software that is easy to use and well integrates with other internal solutions in our company. It also allows for secure and safe communication.

Pluspunten: Currently, wee are using ReadyTalk across the entire company. We use to communicate to employees who are working remotely. It also allows to talk to clients. I like the fact that it provides us with a safe and secure platform where can hold conversation and do business. I also like its integration with google calendar.

Minpunten: I do not have a dislike for the software but i would really appreciate if they improve on the audio quality and allow multiple screen share.