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Wat is PointOS?

PointOS is een Restaurant Management Platform dat functies biedt voor alle aspecten van het ecosysteem van een restaurant. Restauranthouders hebben toegang tot alle tools die nodig zijn om hun bedrijf winstgevender te maken. Het PointOS-platform biedt een alles-in-één verkooppuntsysteem met functies variërend van voorraad- en arbeidsvoorspelling tot gedetailleerde rapporten en analyses die je helpen de juiste beslissingen voor je bedrijf te nemen.

Wie gebruikt PointOS?

Horeca - Bars/restaurants/clubs

PointOS Software - 1
PointOS Software - 2
PointOS Software - 3

Twijfels over PointOS? Vergelijk met een populair alternatief

PointOS

PointOS

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US$ 39,99
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Beginprijs
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Reviews over PointOS

Gemiddelde score

In totaal
3,5
Gebruiksgemak
3,8
Klantenservice
3,3
Functies
3,2
Prijs-kwaliteitverhouding
3,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good system

5,0 6 jaar geleden

Opmerkingen: Overall a solid purchase, good value.

Pluspunten:

One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required.

Minpunten:

Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment.

Reactie PointOS

4 jaar geleden

We are pleased to hear you are happy with the PointOS point of sale software and the value of its offerings for our competitive pricing. With the launch of the PointOS XE we offer new split check features which should help address your concerns.

Katie
Owner in VS
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Works well for my bar

4,0 6 jaar geleden

Opmerkingen: Overall I haven’t had any major issues. It does run slow at times but that’s probably related to the internet not the system. I’ve been using the system for nearly three years. I started with one station and recently bought two more. It is nice that there are no monthly fees.
Overall, I would recommend PointOS.

Pluspunten:

I like the set up of the software. I have three stations in my bar and they are all linked so you can add items to a tab from any station. The system is easy to use, based on my experience and that of my staff. Several of my staff report that PointOS is much easier to use than other software they’ve used at other bars. The item menu can be easily customized and alphabetized. I like that you can add recipes so if someone isn’t sure exactly what’s in a drink they can click on the recipe and see it at the station. It calculates cost per ounce when you add items to the inventory so figuring prices is easy. The sales reports are quick and easy so it’s simple to pull reports to figure tax each month. There are also employee reports and each employee clocks in so hours are very easy to figure as are tips collected.

Minpunten:

It would be nice if there were more item tabs. We sell a high volume of alcohol and mixed drinks and we don’t have room to put all of it on its own tab. Another thing that would be nice, but really not a big deal, is if there were more icons to make the item tabs easier to find. There are some icons, for instance the more popular beers have an icon so it’s easy to recognize. For items with no icon, you have to type it in. You can highlight the items by color which is helpful. It is cumbersome to add everything in but I suppose every system is that way.

Reactie PointOS

4 jaar geleden

HI Katie, Thank you for the feedback. Our Support Team has troubleshooting steps to help improve performance and will assist as the best of their abilities to make sure when multiple terminals are in use that the communication between devices is not impeded by improperly setup firewalls and antivirus, but are limited in the abilities to assist with hardware that has not been purchased or maintained by PointOS.

Alfredo
Owner in VS
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Be carefully they will take your money for support and never get it

1,0 2 weken geleden Nieuw

Opmerkingen: Went to hospital emergency room, 3 time because they exhausted my patients, they abuse me.

Pluspunten:

I like nothing, it is obsolete, and customer services is the worse, never had 24 hours support that is absolutely no true

Minpunten:

That i pay for a software that have support for live and they discontinuo after they sold the company, all they only work with 2 merchant that will charge you more than any other merchant in the world

Lucia
Owner in VS
Restaurants, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great beginning machine, maybe not for a larger business.

4,0 6 jaar geleden

Opmerkingen: Overall, for a business just starting out, it was a great solution and your tech support was always really amazing. I feel like we grew out its capabilities and needed to move in to 2018. I was really excited when I saw the new version coming out, but after waiting a year for it to happen, I moved over to a cloud system. I feel more secure knowing I have auto back-up and knowing that 5 tips don't become 50 at the end of the day when the servers are tired and adjusting hundreds of tips. My biggest beef is I switched to a new system in February and despite telling the company three times, I am still getting charged for the cloud, which was so useless it wasn't worth paying for. I can't get anyone on the phone and despite about 5 emails on the matter, I have heard nothing. Now I have to call my credit card company and dispute the charges.

Pluspunten:

Overall, it is a decent budget POS with a lot of high end functions. I did like the report functions, the weather reporting and incident reporting and inventory functions.

Minpunten:

At this stage, it is a little dated. The cloud was never connected and always had to be manually started, which defeats the purpose of having a cloud back-up. There were many parts, like modifiers, that were really clunky and made operating difficult. I hated how you couldn't name reports that were emailed, and everything came across with the date and time you emailed them. You would have to write down what reports you were running so you could remember when you got in to email to see them. I would have been nice if you could name them, or if they were named the report that you were running. I didn't like the limited amount of modifiers and the limited about of characters you could write to the kitchen. But I mostly hated that the cloud never worked, leaving me feeling vulnerable to computer failures and loss of data. I also didn't like having the wait staff modify the tips, its so much nicer when the system adds it in, it leaves less room for errors.

Reactie PointOS

4 jaar geleden

Lucia, Thank you for your valued feedback. With the newest version of PointOS the cloud is connected via a customizable service and there are no extra steps from the customer side needed once setup and initially synced. All exported reports can be renamed and saved to file, you can gladly call our support team to assist. Additionally PointOS has a number of enhancements for Internal Reports, Automated Reports, and Cloud Reports that do not require remote access to restart the cloud connection, with the added ability to see historical data via the portal even when the system is offline or without an internet connection to sync with.

Robin
Owner/General Manager in VS
Restaurants, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Test it carefully

4,0 6 jaar geleden

Opmerkingen: I had a hard time accessing reports for May (I think it was May) because the Cloud was down. I have to access them separately and add in information because it was out for weeks. That is a real problem.
The weird reports are a problem.
It is pretty easy, otherwise. And for a place less complicated it might be fine.

Pluspunten:

Working with the company initially, assistance with installation. Completely simple without extra fluff. Inexpensive. The credit card processing company is top shelf; helpful and pleasant to work with.

Minpunten:

The Cloud is not reliable. Extra steps, like running a credit card, pop up with every order entry. Having to name every tab if it's not cashed out right away. The reports do not translate well to quickbooks for our accountant. If you hide or delete a menu item, it gets "ungrouped" which makes it impossible to get accurate reports by category. For example, we change Draft beers several times a week. We "hide" or delete those buttons because the page would be full several times over. When we run a report, we get a total for beer, and also for each "ungrouped' item, by name. We have to figure them out and add them back in to the total. I think that reports by hour are set up strangely. We open at 11 am, so if I want to add up shifts, I start there and add up until 3, then 3 -8, then 8 to 11 and have to go back to the top for the rest of the day until 3 am. I don't know how to tweak this or if it can be tweaked. We've had so many support calls, we all dread them. I'm sure there are more examples.

Reactie PointOS

6 jaar geleden

Hey Robin, Our Team can help with the report start and end times. Also our new version bridges all the gaps this classic application may need to work well for you. Please get in contact and give you an over view of the new version.