Wat is Kayako?
Met Kayako kunnen klantgerichte bedrijven moeiteloos een goede klantenservice bieden.
Klantenservice is aan het veranderen. Tegenwoordig verwacht je klant dat hij of zij wordt herkend en begrepen als een individu, niet als een ticket. In tegenstelling tot traditionele helpdesks verbindt Kayako de punten tussen je ondersteuningskanalen, de informatie van je klant en je team.
Kayako wordt gebruikt door meer dan 130.000 klantenondersteuningsprofessionals in bedrijven over de hele wereld, waaronder Peugeot, NASA en Fedex.
Wie gebruikt Kayako?
Organisaties van alle soorten en maten – van microbedrijf tot onderneming – vertrouwen op Kayako om hun klantenservice te ondersteunen.
Waar kan Kayako worden geïmplementeerd?
Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
Video's en afbeeldingen van Kayako
Vergelijk de kosten van Kayako met soortgelijke producten
Functies van Kayako
- Aanpasbare branding
- Assets volgen
- Auditing van problemen
- Beheer van Service Level Agreements (SLA's)
- Beheer van supporttickets
- Communicatie via meerdere kanalen
- Consumentgericht chatten in realtime
- Contract- en licentiebeheer
- Enquêtes en feedback
- Integraties van derden
- Interactie bijhouden
- Live chatten
- Mobiele toegang
- Offline formulier
- Rapportage en analyse
- Waarschuwingen / Escalatie
Alternatieven voor Kayako
Reviews over Kayako
Best software for internal and external email communication
I love using kayako as it has been the best communication platform which not only allows me to communicate but also provides me reports on any urgent email that I need to act on immediately which saves me from delayed tasks and replies.
Since we switched from outlook to kayako software for inter-team and client communication, kayako has provided the best communication platform which allowed us to to have an organized, easy to refer to and not only use but also can view any sent/received email from any location via any device.
Kayako has been the best communication platform for professional communication that I have used so far. Kayako is recommended for both inter-team and external - client communication. The best feature of kayako is that it allows you to organize your emails into folder based on departments, status and the nature of the email content. Also using other type of email platforms has been a worry at times and time consuming when trying to find all the back and forth communication happened on one email thread by multiple people, but kayako provides the best solution by capturing all the communication happened on one subject/email which is sent and received by one or many, in the same email thread which we call a "Ticket" Interface of kayako can be designed and created as per the user's requirement and preference. Also referring to an email has been very convenient as each ticket carries its own unique Ticket ID. It also provides reports on emails based on its nature. ex: overdue, received within 24hrs and etc based on rules we set which allows to the user to be more organized, effective and proactive.
Understanding and using the software is essential as it doesn't function like other email platforms but has its own organized interface. Inter team communication The software is mainly build for professional communication however I wish it could have few other options like adding colors, tables and etc but apart from that no other cons to mention.
Expensive for small companies, and sometimes buggy, but a great customer experience
Opmerkingen: Generally great experience for the end user, but could use some occasional polish.
Really easy and streamlined customer experience. The support for a JWT-based sign in for customers into the help centre means that people have a single account to sign in to everything, rather than creating separate accounts like you'd have to do with Zendesk or similar, and it just makes life a whole lot easier overall. The widget is nicely-designed, neat and unobtrusive.
For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO. I also find the notifications it provides are very iffy, sometimes not being delivered - and for some infuriating reason, there's no option to deliver emails for replies only when you're not already online!
Email queue functionality and the user interface.
It does not have much capability in reporting functionality.
Kayako - Can be better!
Opmerkingen: I have been using Kayako for more than five years. This has been the software we use for all internal and client communication. As mentioned earlier it is a simple tool which takes only a few times to practice, thereafter you get the hang of it. However after using other email softwares, Kayako's limitations regarding formatting, inserting images and capturing the entire thread has always been a hassle for me. Additionally we are only given admin rights to our own teams. If a ticket generated by me is moved to an internal team I do not have access for, I cannot view the updates on the ticket.
Kayako helps me organize my tickets into as many folders I want, thus making me work on those tickets conveniently and effectively. If I am an admin or have admin access to my staff folders I can also access all of their folders to get an update on tickets. It's easy to learn and use. I love the reports feature on Kayako. We can create as many reports we want and automate them. The follow ups feature is also great to keep track of pending tasks and serves as good reminder.
There are a few issues I encountered as I worked on Kayako. Kayako doesn't allow us format the font or content, so underlining, italicizing etc is not possible in an email. We cannot include images, charts or graphs in the body of the email. When you hit reply on a ticket, the original email thread is not included. So if you need to know the previous conversation, we need to copy and paste the email.
Ease of use and consistency, quality cost effective
Nothing really, just the spam. Too many spam sometimes but you'll learn to cl;ean it up