Wat is Kayako?

Met Kayako kunnen klantgerichte bedrijven moeiteloos een goede klantenservice bieden.

Klantenservice is aan het veranderen. Tegenwoordig verwacht je klant dat hij of zij wordt herkend en begrepen als een individu, niet als een ticket. In tegenstelling tot traditionele helpdesks verbindt Kayako de punten tussen je ondersteuningskanalen, de informatie van je klant en je team.

Kayako wordt gebruikt door meer dan 130.000 klantenondersteuningsprofessionals in bedrijven over de hele wereld, waaronder Peugeot, NASA en Fedex.

Wie gebruikt Kayako?

Organisaties van alle soorten en maten – van microbedrijf tot onderneming – vertrouwen op Kayako om hun klantenservice te ondersteunen.

Kayako Software - 1
Kayako Software - 2
Kayako Software - 3
Kayako Software - 4
Kayako Software - 5

Twijfels over Kayako? Vergelijk met een populair alternatief

Kayako

Kayako

4,0 (166)
Niet beschikbaar in jouw land
US$ 30,00
maand
Gratis versie
Gratis proefversie
75
68
3,9 (166)
3,8 (166)
3,9 (166)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
Meeste beoordelingen
US$ 7,50
maand
Gratis versie
Gratis proefversie
155
20
4,0 (13.142)
4,3 (13.142)
4,2 (13.142)

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Reviews over Kayako

Gemiddelde score

In totaal
4,0
Gebruiksgemak
3,9
Klantenservice
3,9
Functies
3,9
Waar voor je geld
3,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Anita
Anita
Coach in Sri Lanka
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best software for internal and external email communication

5,0 4 jaar geleden

Opmerkingen: I love using kayako as it has been the best communication platform which not only allows me to communicate but also provides me reports on any urgent email that I need to act on immediately which saves me from delayed tasks and replies.
Since we switched from outlook to kayako software for inter-team and client communication, kayako has provided the best communication platform which allowed us to to have an organized, easy to refer to and not only use but also can view any sent/received email from any location via any device.

Pluspunten:

Kayako has been the best communication platform for professional communication that I have used so far. Kayako is recommended for both inter-team and external - client communication. The best feature of kayako is that it allows you to organize your emails into folder based on departments, status and the nature of the email content. Also using other type of email platforms has been a worry at times and time consuming when trying to find all the back and forth communication happened on one email thread by multiple people, but kayako provides the best solution by capturing all the communication happened on one subject/email which is sent and received by one or many, in the same email thread which we call a "Ticket" Interface of kayako can be designed and created as per the user's requirement and preference. Also referring to an email has been very convenient as each ticket carries its own unique Ticket ID. It also provides reports on emails based on its nature. ex: overdue, received within 24hrs and etc based on rules we set which allows to the user to be more organized, effective and proactive.

Minpunten:

Understanding and using the software is essential as it doesn't function like other email platforms but has its own organized interface. Inter team communication The software is mainly build for professional communication however I wish it could have few other options like adding colors, tables and etc but apart from that no other cons to mention.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Expensive for small companies, and sometimes buggy, but a great customer experience

4,0 2 jaar geleden

Opmerkingen: Generally great experience for the end user, but could use some occasional polish.

Pluspunten:

Really easy and streamlined customer experience. The support for a JWT-based sign in for customers into the help centre means that people have a single account to sign in to everything, rather than creating separate accounts like you'd have to do with Zendesk or similar, and it just makes life a whole lot easier overall. The widget is nicely-designed, neat and unobtrusive.

Minpunten:

For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO. I also find the notifications it provides are very iffy, sometimes not being delivered - and for some infuriating reason, there's no option to deliver emails for replies only when you're not already online!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Kayako - Feedback

4,0 vorige maand Nieuw

Pluspunten:

Easy to identify what we need to use to support customer

Minpunten:

Kayako most of the time is laggy and affects overall performance of our agents

Amani
Amani
Marketing Manager in Sri Lanka
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Kayako - Can be better!

3,0 4 jaar geleden

Opmerkingen: I have been using Kayako for more than five years. This has been the software we use for all internal and client communication. As mentioned earlier it is a simple tool which takes only a few times to practice, thereafter you get the hang of it. However after using other email softwares, Kayako's limitations regarding formatting, inserting images and capturing the entire thread has always been a hassle for me. Additionally we are only given admin rights to our own teams. If a ticket generated by me is moved to an internal team I do not have access for, I cannot view the updates on the ticket.

Pluspunten:

Kayako helps me organize my tickets into as many folders I want, thus making me work on those tickets conveniently and effectively. If I am an admin or have admin access to my staff folders I can also access all of their folders to get an update on tickets. It's easy to learn and use. I love the reports feature on Kayako. We can create as many reports we want and automate them. The follow ups feature is also great to keep track of pending tasks and serves as good reminder.

Minpunten:

There are a few issues I encountered as I worked on Kayako. Kayako doesn't allow us format the font or content, so underlining, italicizing etc is not possible in an email. We cannot include images, charts or graphs in the body of the email. When you hit reply on a ticket, the original email thread is not included. So if you need to know the previous conversation, we need to copy and paste the email.

ALban
Ingénieur agronome in Kameroen
Animatie, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

ideal choice for online communication on everything in different Platforms

5,0 2 maanden geleden

Opmerkingen: we have been using this software for more than a year, I have gained a lot in customers and experience in marketing

Pluspunten:

this software really allowed me to develop communication and develop a good customer system within our organization. very easy to use

Minpunten:

I do not encounter any problem in the use of this software. But the price is high.the free version looks a bit different to me than the paid version