FAXCOM

FAXCOM

door Biscom

Wie gebruikt FAXCOM?

FAXCOM was created to scale with your business. Our fax solution can provide email-to-fax and complex, production fax capabilities. Our clients encompass all industries and business sizes.

Wat is FAXCOM?

FAXCOM is the industry-leading & most reliable fax service for enterprises. Flexible deployment options include onsite, cloud, and hybrid. Our fax solutions help businesses drive efficiency, automate processes, and meet regulatory compliance. True enterprise functionality can handle every fax need including desktop faxing, production faxing, workflows, and rules-based routing. Integrations with AD, email, and content management are available and a robust back-end drives reliability.

FAXCOM - Details

Biscom

http://www.biscom.com

Opgericht in 1986

FAXCOM - Prijsoverzicht

FAXCOM heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor FAXCOM.

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van FAXCOM

Fax server software
Archiveren en retentie
E-mail naar fax
Fax naar e-mail
FoIP
Geautomatiseerde routing
Leveringsbeheer
Witte lijst/zwarte lijst

Reviews van FAXCOM

5 van 45 reviews worden weergegeven

In totaal
4.6/5
Gebruiksgemak
4.4/5
Klantenservice
4.5/5
Functies
4.2/5
Waar voor je geld
4.4/5

Gives New Functionality To An Old Technology

Beoordeeld op 3-12-2019
Paul L.
Managing Partner
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We disposed of our fax machine in 2008 but there are some industries and organizations that still require documents to be faxed such as the IRS and pharmacies. Faxcom allow us to work with these entities without being tethered to the office or running to a Kinko's, UPS Store or a copy shop.

Pluspunten: The ability to send or receive a fax anywhere from any device.
Adding security to an inherently insecure technology -paper faxes sitting on a fax machine. (This adds versatility to the technology and makes it appropriate for verticals that are regulated or have more stringent security requirements.)
Safeguards to prevent unauthorized use.
Automatic scan to document.

Minpunten: Metered pages and a cost per page over allotted pages. Would prefer it be a flat fee for unlimited pages.

Antwoord van de leverancier

van Biscom op 4-12-2019

Yes, you're right - lots of companies still prefer fax, and it's often used as part of a document workflow. And you're right on the money about regulated industries - fax pages lying around for people to see is problematic. This is especially true in healthcare, where HIPAA requires more security around handling of patient information.

- Bill Ho, CEO

Biscom Faxcom Review

Beoordeeld op 2-12-2019
Geverifieerde reviewer
Analyst
Ziekenhuis- en gezondheidszorgbranche, 10.001+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
2/5
Gebruiksgemak
3/5
Functies en functionaliteit
5/5
Klantenondersteuning
3/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall, the software works, support is well done, they are able to resolve almost every issue I've sent their way. Very knowledgeable and courteous team at Biscom. We have the 24/7 support license so there is always someone to speak to. Would recommend with certain cautions around the team that is going to administer the software, would recommend taking training/admin courses (if they are available from Biscom) to better handle in-house troubleshooting before having to reach out for support.

Pluspunten: Software is fairly customizable, however, support is needed for most config changes as it is not very user friendly. End user facing client is easy enough to use, integration with Epic is a plus albeit difficult to set up/support without contacting Biscom.

Minpunten: Ease of use from an administrator standpoint. Some of the frustration experience may just be coming from lack of basic troubleshooting knowledge around the application, but it seems as though once you've troubleshot logs, there isn't much left to do except contact support for next steps.
Design and layout of software folder structure is confusing and unintuitive. Had to take several screenshots of file paths just to remember how to perform basic troubleshooting steps in the future without professional support.

Antwoord van de leverancier

van Biscom op 4-12-2019

Biscom is a complex system and touches many applications and users, so configuration can be tricky if you're not familiar with all the different options. I agree that training is really great and important to maximize the investment - our customers who finish training often find they're only scratching the surface in what FAXCOM can do. Thank you for your kind words about our support team - they are truly a dedicated bunch that really care about our customers.

- Bill Ho, CEO

Great organizational tool!!

Beoordeeld op 19-11-2019
Laura V.
Senior ACO Analyst
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
5/5
Gebruiksgemak
3/5
Functies en functionaliteit
4/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Implementing Faxcom was the best thing to happen to our scheduling department. Again, it helped us get organized, eliminate missing faxes, and greatly improved our efficiencies and productivity. Working with [SENSITIVE CONTENT HIDDEN] was always pleasant, he was great to work with and always helped when we needed!

Pluspunten: This tool complete replaced our department receiving paper faxes. It helped improved the departments efficiency by being more organized (people not sifting through hundreds of papers) and timely with getting orders received and organized to better assist our patients.

Minpunten: There honestly wasn't much I didn't like, we were hoping at one point to try and auto name faxes which I believe is still an available feature but for some reason would not work for us at the time.

Antwoord van de leverancier

van Biscom op 25-11-2019

Thank you - I know your previous workflow had areas to improve and we're happy that we could help. Not many people know how complex hospital scheduling can be. Being able to tame your existing process and allow you to do more with fewer resources is a deep source of pride for us. Thank you for being a customer. - Bill Ho, CEO

Where to start

Beoordeeld op 20-11-2019
Shan R.
IT Director
Rechtspraktijk, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
1/5
In totaal
4/5
Gebruiksgemak
3/5
Functies en functionaliteit
1/5
Klantenondersteuning
1/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: None

Pluspunten: Client interface appeared functional and easy to use

Minpunten: Does not support protocols it claims too, does not work with SIP trunk, Support is unhelpful, constantly drops or loses faxes

Antwoord van de leverancier

van Biscom op 25-11-2019

We're sorry to hear about this. We would like to work with you to ensure your faxing needs are being met. We work with many SIP providers but there are times that additional configuration is required based on the provider. I would personally be happy to work with you.
- Bill Ho, CEO

Best Software for sending and receiving faxes

Beoordeeld op 2-12-2019
Patrick O.
Admissions Director
Medische praktijk, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I used Faxcom with another company prior to the company I am currently at. During my interview I asked what they used and it was your traditional way of submitting a fax. By the time I started in my new role it had already been ordered and was waiting for me to set it up. I have since set up multiple other users who love the software. I constantly share this with my peers and colleagues in the industry and once I show them its ease of use they demand for it from their companies.

Pluspunten: Simple to use, no need to wait for multiple fax pages to go through and then wait for a confirmation. Simply put in the designation info, attach files, write any notes and hit send. It will even email you if your fax did not go through.

Minpunten: To get or to make a fax cover sheet was very tedious. Wish there was a simpler way to do so. Took multiple days to get it right with the help of their support team.

Antwoord van de leverancier

van Biscom op 4-12-2019

Thank you for being such a great advocate! I have some good news for you too around cover sheets - we have a new way to generate them simply by creating the page in Microsoft Word, and printing through our cover sheet printer driver - what you see in Word is what you'll get in the cover sheet. Please contact your sales rep if you want to try this out.

- Bill Ho, CEO