Spiceworks Network Monitor

Spiceworks Network Monitor

door Spiceworks

Wie gebruikt Spiceworks Network Monitor?

IT-professionals! Er is niets beter dan het leven van IT-professionals gemakkelijker te maken. Of je nu een CTO, IT-manager, IT-ondersteuningsspecialist of sysadmin bent, Spiceworks heeft iets voor je.

Wat is Spiceworks Network Monitor?

Bewaak al je apparaten moeiteloos en op één plek! Met de netwerkcontrole van Spiceworks kun je vanaf één dashboard je servers en SNMP-apparaten zoals routers en switches in de gaten houden. Je hebt volledige zichtbaarheid op je netwerk, zodat je problemen kunt oplossen voordat je gebruikers ze ontdekken en je de IT-held wordt die je altijd al wilde zijn. Vertrouw na werkuren op e-mailmeldingen om je op de hoogte te houden van de kritieke problemen die van invloed zijn op je systemen. Dit alles is ook nog gratis! Download Netwerk Monitor nu.

Spiceworks Network Monitor - Details

Spiceworks

http://www.spiceworks.com/

Opgericht in 2006

Spiceworks Network Monitor - Prijsoverzicht

Spiceworks Network Monitor heeft een gratis versie en biedt een gratis proefperiode. Spiceworks Network Monitor betaalde versie vanaf US$ 0,01/eenmalig.

Beginprijs

US$ 0,01/eenmalig

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Spiceworks Network Monitor

APM-software
Baselinemanager
Diagnose van volledige transacties
Diagnostische hulpmiddelen
Hoofdoorzaakdiagnose
Individuele transacties bijhouden
Prestatiecontrole
Resourcebeheer
Serverprestaties
Auditing van problemen
Capaciteitsbeheer
Compliancebeheer
Licentiebeheer
Onderhoudsplanning
Patchbeheer
Toegang en controle op afstand
Toegangsopties/machtigingen
Voorraadbeheer
Beheer van IT-assets
Contractbeheer
Incidentenbeheer
Kennisbeheer
Releasebeheer
Servicecatalogus
Servicerapportage
Ticketbeheer
Zelfserviceportal
Firewalls
Inbraakdetectiesysteem
Rapportage en analyse
Reactie op dreigingen
Scannen op kwetsbaarheden
Toegangsbeheer
Toezicht op activiteiten
VPN
Bandbreedtecontrole
Baselinemanager
Controle op internetgebruik
Dashboard
IP-adressen controleren
Netwerk diagnose
Netwerklocatiebeheer
SLA-controle
Servercontrole
Uptimecontrole
Webverkeerrapportage
Bandbreedteproblemen oplossen
Configuratiebeheer
Connectiviteitsbeheer
Gegevensvisualisatie
Historische audit
Netwerkanalyse
Netwerkcontrole
Problemen met mobiele netwerken oplossen
Veranderingsbeheer
Waarschuwingen / Escalatie

Reviews van Spiceworks Network Monitor

5 van 474 reviews worden weergegeven

In totaal
4,4/5
Gebruiksgemak
4,3/5
Klantenservice
4,2/5
Functies
4,2/5
Waar voor je geld
4,6/5
Jesica B.
CRM Manager
Verzekeringen, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 7-3-2019

"Spiceworks will answer all your questions"

Opmerkingen: Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Pluspunten: There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Minpunten: The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

  • Bron van de reviewer 
  • Beoordeeld op 7-3-2019
John K.
IT Consultant
Computernetwerken, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 21-10-2019

"SpiceWorks Cloud IT helpdesk for free!"

Opmerkingen: Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pluspunten: Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Minpunten: The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

  • Bron van de reviewer 
  • Beoordeeld op 21-10-2019
Steven C.
IT Support Technician
Basis- en voortgezet onderwijs, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-5-2020

"Spiceworks Helpdesk Cloud - Small Enterprise"

Opmerkingen: We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules. The number of walk-ups to the help desk has been cut by more than 50%, which has permitted our IT support staff to be able to manage their time more efficiently. Our TTR has improved, as well as the level of customer satisfaction within our organization

Pluspunten: This application is extremely easy to set up and configure. It can be configured as an on-premise application or in the cloud. Administration is managed through a dashboard which permits administrators to manage roles for support personnel to whom tickets will be assigned. Tickets can be automatically assigned to individuals or teams based on configurable categories and ticket rules. There are standard data entry fields included and the administrator can add additional fields as needed. For example, during the Coronavirus pandemic, with everyone working from home, we added a mandatory phone number data entry field to our ticket layout. Data entry fields can be made mandatory if desired. When a ticket is created by a user, the ticket is entered into the system with all of the information provided by the user and the user receives a confirmation email. The ticket will be assigned to the proper support agent or team based on the rules configured within the application. Any replies to that email are automatically added to the ticket with date and time added. Tickets can be easily closed upon completion. Duplicate tickets can be merged into one ticket which helps with management of the ticket queue. The user portal is easily customizable with company name and other options. Users can even attach a screenshot or other file to the ticket to provide useful information beyond the text description of the user problem. Best of all, it can be used for free.

Minpunten: Since this is a free IT Help Desk application, it is not nearly as full featured as some other IT Help Desk applications. Reporting is not as robust as some other applications. However, you can easily download information in .csv format and create your own reports if needed.

  • Bron van de reviewer 
  • Beoordeeld op 10-5-2020
Josh B.
IT Support Specialist
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    2/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 10-11-2017

"Awesome IT Help Desk software, horrible inventory system."

Pluspunten: Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Minpunten: The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

  • Bron van de reviewer 
  • Beoordeeld op 10-11-2017
Patrick C.
System Admin
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-2-2020

"Best ticketing system"

Opmerkingen: This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Pluspunten: Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Minpunten: Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.

  • Bron van de reviewer 
  • Beoordeeld op 10-2-2020