Preferred Patron Loyalty

Thank You, Preferred Patron!

Opmerkingen: Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Pluspunten:

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Minpunten:

The tablet interaction with software isn't working like I had anticipated.

I've been a client of Preferred Patron for a few years now, I have always had a positive experience.

Pluspunten:

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it. Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time. Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try. The automation aspect is particularly useful allowing me to focus my attention elsewhere. Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part! My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward. Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently. Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Minpunten:

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

A great experience

Opmerkingen: We are a Point of Sales Solution provider focused in the quick service restaurant space. It took a while for us to find and filtered out target partners for our system implementation needs. We finally found and have chosen the Preferred Patron Loyalty and Gift Card platform as our partner. We have completed many comprehensive and complex API integrations to our POS platform, mobile application, online ordering module and member website, in a timely fashion. During the process, we found their API to be well documented, easy to use and reliable to our integration. The support we receive from them has always been excellent and timely. They have shown us they are committed to helping us succeed and now we have a true partner we can rely on and forward with this loyalty and gift card extension to our clients.

Pluspunten:

- Very high level of communication and support from all of Preferred Patron Teams.- They are willing to climb over mountains to help resolve issues.- Preferred Patron made it a true partner experience right off from the beginning.

Minpunten:

none so far and wanted to stay that way.

We switched away from them

Opmerkingen: grumpy and condescending

Pluspunten:

nothing really at all. At first they were helpful, but then...

Minpunten:

difficulty of creating newsletters, they were not flexible inworking with our needs.

Great product, great service

Opmerkingen: From the beginning, I've experienced nothing but professionalism and respect from every person I've encountered at PPL. They helped me determine the right products for me and got me set up quickly. It's been smooth sailing ever since!

Pluspunten:

It has everything I need to track my customers in my small business. It allows me to send them text messages and email marketing. In addition, I've scheduled automated text marketing to invite them to return when my customers haven't been in in a while.

Minpunten:

Can sometimes be difficult to determine where I need to look for certain features. When this happens, I simply reach out to our rep, who quickly assists me.