Service Assistant

Service Assistant

door RealGreen Systems

Wie gebruikt Service Assistant?

We partner with companies of all sizes: start-ups, small businesses, mid-size and large franchises.

Wat is Service Assistant?

Let Real Green's products and services help manage day-to-day business, client appointment scheduling, technician routing, payment processing and more so your company can become more efficient and grow with greater ease. We offer comprehensive software and supplemental assistance used by all service industry businesses: customer relationship (CRM), estimation, fleet management, mobile, referral, customer portal, automated and digital marketing, printing, storage, web and more.

Service Assistant - Details

RealGreen Systems

http://www.realgreen.com

Opgericht in 1984

Service Assistant - Prijsoverzicht

Service Assistant heeft geen gratis versie en biedt geen gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Service Assistant.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Mobiel - Android native

Training

Live online

Webinars

Ondersteuning

Kantooruren

Online

Functies van Service Assistant

Field service software
Betalingen innen in de buitendienst
Contactendatabase
Contractbeheer
Elektronische handtekening
Factureren
Mobiele toegang
Offertes
Online tijdklok
Plannen
Routering
Verzenden
Volgen van servicegeschiedenis
Voorraadbeheer
Werkorderbeheer
Bandenbeheer
Brandstofbeheer
GPS-tracking
Inspectiebeheer
Kilometerstanden bijhouden
Motorvoertuigenpark
Onderhoudsbeheer
Personeelsbeheer
Rapportage van incidenten
Routering
VIN-lookup
Verzendbeheer
Voorraadbeheer
Werkorderbeheer
Afspraakplanning
Contractbeheer
Factureren
Klantendatabase
Landschapsontwerp
Offertes
Payrollbeheer
Routering
Taakbeheer
Tijd bijhouden
Verzendbeheer
Werkorderbeheer
Factureren
Geschiedenis van klantenservice
Inventarisatie
Mobiele toegang
Offertes
Ongediertebestrijding bijhouden
Pesticidegebruik bijhouden
Plannen
Vastgoedlay-out
Verzendbeheer
Wagenparkbeheer
Apparatuurbeheer
Contractbeheer
Factureren
Klantenbeheer
Mobiele toegang
Offertes
Personeelsbeheer
Planning en afspraken
Routering
Verzendbeheer

Reviews van Service Assistant

5 van 9 reviews worden weergegeven

In totaal
3.3/5
Gebruiksgemak
2.8/5
Klantenservice
3.9/5
Functies
3.4/5
Waar voor je geld
3.3/5

Real Green, real $$

Beoordeeld op 17-11-2018
Garrett A.
Owner
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
2/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Helps in every aspect of your business. Almost all of the cons of previous reviews are not true. Routeing/invoicing is the easiest/ most detailed ive seen. You do NOT have to use their forms (you can have your local supply create the exact same document-the biggest thing is having certain parts of it in the correct spots). This is not an all in one system meaning one price gets you everything. Think a-la-carte- pick what you want and you'll pay for it. Customer service so far has been great- yes you have to create a ticket and wait for them to get back to you, typically it is same day, sometimes within the hour. Spreadsheets w/ quickbooks as a better option? Really?! Your going to be able to do 1% of what Real Green can do with that option. Overall it is $$$ but you gott spend $$ to make $$. Overall this software has taken over roughly 1 salaried position from our company.

Pluspunten: Complete product, if you want to do something, there is almost always a way to do it.

Minpunten: It can get expensive depending on what parts of it you use. Not very easy to learn for some folk

Loads of Functionality (SA4)

Beoordeeld op 17-1-2020
Amber M.
Office Administrator
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall, once you learn it, it can be a very powerful tool. The newest version is a lot more user friendly from what I have heard and read, so this may not be so true with SA5 as it is with SA4. They also offer many additional services such as the automated marketing assistant and customer assistant website, which we also use and find to be great!

Pluspunten: - can do many things within their software they have available
- tech support is always a delight to deal with
- many software "add ons" available to help with your business needs and change how you interact with your customers
- webinars and in-person yearly conferences are offered
- always coming up with updates and new, innovative products

Minpunten: - the software can be complex to learn, especially for new hires and they get hired during the busy season (I realize SA5 will improve this point a lot, but I am only unable to comment on that from a user and trainer point of view at this time)
- many reports and such can be easily pulling the wrong information with a simple mistake of not clicking a box, or clicking a box we shouldn't have

Great Software for Scheduling and Routing

Beoordeeld op 14-11-2019
Laura W.
Office Manager
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
4/5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall, it was easy to use after learning the basics. The mapping and scheduling functionality is this softwares best feature.

Pluspunten: I really liked that I could see all customers who are currently due for service on the map at one time. Selecting an area on the map of customers was so easy! I could just click and drag an area on the map and a list of those customers would pull up for scheduling.

Minpunten: The company I worked for offered pest control and lawn service. This software is definitely designed for lawn service functionality, but didn't work perfectly for the pest control aspects. We made it work, but the software wasn't designed with pest control and termite control services in mind.

Lawncare Professional Must Use This Product

Beoordeeld op 17-1-2020
David S.
Customer Service Manager
Milieudiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I was 1st introduced to the software back in 2001. It has grown every year and continues to provide unmatched industry technology.

Pluspunten: It target specifically the lawncare and associated services industry. It offers so many features that I use daily so much that I would be lost with out it. The technical support is amazing!! It allow us to provide customer service at an amazingly high level.

Minpunten: It's not cheap but it will pay for itself! New products sometimes roll out with a few bugs but ultimately are fixed and once working correctly are awesome.

Very disappointed

Beoordeeld op 15-1-2017
Broan B.
Bron van de reviewer 
1/5
In totaal
1/5
Gebruiksgemak
1/5
Functies en functionaliteit
3/5
Klantenondersteuning
1/5
Waar voor je geld

Opmerkingen: I've used this software with other companies I worked for before starting my own business. It was always great as an employee, but as far as helping me run my business, not so much. It's too exspensive. $/ month for basic customer tracking. Billing is awful. You have to print every invoice, even if the customer doesn't want an invoice left, with the invoice paper costing a minimum $ for 500 that you have to purchase through the company. If you email the customers an invoice, you just have to have faith that it went through, because there is no CC option. There is also no link for the customer to pay online in an emailed invoice. You have to pay an extra $ month to create a Customer Assistant Website for the customer to pay online, but they give no assistance in actually helping your customer find said website to pay their bill. The credit card processing is super slow as it takes 2-5 minutes just to log into your account to see who's paid you today, and for some reason only syncs with the software every 2 hours. So customers could call you saying they've paid, and you'll be none the wiser. None of this is mobile friendly, and everytime you call them asking why the system doesn't do something, they try to up sell you for another $ month.
Mobile access is $ per device
Emailing customers an invoice with a link to pay on-line is $ per email.
The routine software is more.
The paper to print is ridiculously expensive.
They never solve a problem when you call, they have to enter a ticket so that a service tech can call you back, eventually.
There are too many moving parts that creat too many opportunities for mistakes with this software.
Spread sheets and QuickBooks at $/month is a much smarter option, unless you just like throwing money out of the window.

Antwoord van de leverancier

van RealGreen Systems op 18-1-2017

Thank you for honest review. We are pleased that you enjoyed using our products while you were employed in the field. As a business owner in any industry, there are unfortunately some necessities that can be very expensive. However, our product costs are in-line with many of our competitors. Real Green Systems offers a complete product, which helps run every aspect of a service industry business and is considered investment in growth.

I see from our records that you are a new client. We would still love to keep you as one of our valued customers. As thousands of customers worldwide can attest, Real Green Systems offers great products and services, as well as experienced service industry marketing experts and business consultants that are invested in making clients successful. If you sincerely like using our products, but are finding affordability a factor, please contact your Real Green rep at (800) 422-7478 to investigate a solution that fulfills your business needs.