Service Assistant

door RealGreen Systems

Wie gebruikt Service Assistant?

We partner with companies of all sizes: start-ups, small businesses, mid-size and large franchises.

Wat is Service Assistant?

Let Real Green's products and services help manage day-to-day business, client appointment scheduling, technician routing, payment processing and more so your company can become more efficient and grow with greater ease. We offer comprehensive software and supplemental assistance used by all service industry businesses: customer relationship (CRM), estimation, fleet management, mobile, referral, customer portal, automated and digital marketing, printing, storage, web and more.

Service Assistant - Details

RealGreen Systems

http://www.realgreen.com

Opgericht in 1984

Service Assistant - prijsoverzicht

Service Assistant heeft geen gratis versie en biedt geen gratis proefperiode.


Gratis versie

Nee

Gratis proef

Nee

Service Assistant - implementatie en ondersteuning

Ondersteuning

  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web
  • Mobiel - Android native

Training

  • Live online
  • Webinars

Functies van Service Assistant

  • Betalingen innen in de buitendienst
  • Contactendatabase
  • Contractbeheer
  • Elektronische handtekening
  • Factureren
  • Mobiele toegang
  • Offertes
  • Online tijdklok
  • Plannen
  • Routering
  • Verzendbeheer
  • Volgen van servicegeschiedenis
  • Voorraadbeheer
  • Werkorderbeheer

Bekijk de volledige lijst van Field service software

  • Bandenbeheer
  • Brandstofbeheer
  • GPS-tracking
  • Inspectiebeheer
  • Kilometerstanden bijhouden
  • Motorvoertuigenpark
  • Onderhoudsbeheer
  • Personeelsbeheer
  • Rapportage van incidenten
  • Routering
  • VIN-lookup
  • Verzendbeheer
  • Voorraadbeheer
  • Werkorderbeheer

Bekijk de volledige lijst van Fleet management software

  • Afspraakplanning
  • Contractbeheer
  • Factureren
  • Klantendatabase
  • Landschapsontwerp
  • Offertes
  • Payrollbeheer
  • Routering
  • Taakbeheer
  • Tijd bijhouden
  • Verzendbeheer
  • Werkorderbeheer

Bekijk de volledige lijst van Hoveniers software

  • Factureren
  • Geschiedenis van klantenservice
  • Mobiele toegang
  • Offertes
  • Ongediertebestrijding bijhouden
  • Pesticidegebruik bijhouden
  • Plannen
  • Routering
  • Vastgoedlay-out
  • Verzendbeheer
  • Wagenparkbeheer

Bekijk de volledige lijst van Software voor ongediertebestrijding

  • Apparatuurbeheer
  • Contractbeheer
  • Factureren
  • Klantenbeheer
  • Mobiele toegang
  • Offertes
  • Personeelsbeheer
  • Plannen
  • Routering
  • Verzendbeheer

Bekijk de volledige lijst van Tuinontwerp software

Service Assistant alternatieven

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Reviews van Service Assistant

Lees alle reviews

Gemiddelde score

Gebruiksgemak 3,2
Klantenservice 3,7
Functies 3,3
Waar voor je geld 2,9

Software beoordelen

Deel je ervaringen met andere softwarekopers.

Schrijf een review!
Carey P.
Office Manager
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 2-3-2020

"Extremely In-Depth Lawn Program with MANY Features!!!"

Opmerkingen: We are able to keep such detailed history on our customers, and even better that our technicians can even access that in the field with Mobile Live!

Pluspunten: This software has so many different "layers" that allow you to do so many things. There are tons of reports, on top of everything else it has to offer. It is a huge time-saver for our company, and I can't imagine we would be able to handle the amount of current customers we have without a program like this. We use so many features in the program as well as extended features (CAW for payments only, Mobile Live, Routing...).

Minpunten: We currently still have SA4, so there are no longer any updates. It is also a VERY complicated program to learn, but sooo worth it!! The technicians at Real Green are wonderful at helping you get through any stumbling blocks you may run into.

Antwoord van de leverancier

van RealGreen Systems op 4-3-2020

Thank you for the kind words, Carey!

  • Bron van de reviewer 
  • Beoordeeld op 2-3-2020
Larry P.
President
Facilitaire diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 27-2-2020

"Overly Complicated"

Opmerkingen: Customer support group is excellent. Why the development group can not, or have chosen not to correct the 2 issues that I just addressed, is beyond me.

Pluspunten: It is fully integrated, customer management software. What it does well, it does very well. Routing work and allowing us segment out customers for marketing purposes.

Minpunten: Vastly over complicated in how it handles customer deposits.
Software does not always apply payments to the invoice number that we type in. It will automatically apply payment to the oldest open invoice, which can cause absolute chaos in our accounting and when we communicate with a customer about an open balance and find out that there last several payments have been applied to the wrong invoice. It sews seeds of doubt in customers' minds as to whether we know what we are doing or not, or if we are somehow trying to take advantage of the. It does little to calm their concerns to tell them that our software program assigned their payment to the wrong invoice. It seems pretty straight forward fix to us. If we type in an invoice number for the payment to be assigned to, assign it there, every time.

Antwoord van de leverancier

van RealGreen Systems op 4-3-2020

Thank you for the review, Larry!

If you're using SA4, your comment on deposits and payments is true. However, SA5 is vastly improved in that area. You can apply payments to specific invoices and services, eliminating any doubt in your customers' minds as to the validity of your accounting and setting your own mind at ease, that everything is as it should be.

Contact us for a no-obligation SA5 consultation!

  • Bron van de reviewer 
  • Beoordeeld op 27-2-2020
Carl I.
President
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    3 /5
  • Waar voor je geld
    1 /5
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Beoordeeld op 2-3-2020

"Software & Support is good But ....."

Opmerkingen: [SENSITIVE CONTENT HIDDEN] sold me the and another Lawn Doctor franchise the software in 2000 or 2001. I know I am no longer a franchisee but to increase as quickly as it has seemed unreasonable to me. Although this is the first time I have put my thoughts down on paper.

Pluspunten: I feel the software, in general, meets my needs and support always gets the job done whenever there is a problem. The cost of using the software is getting very expensive. I wish I could say that I haven't thought about researching other software. I was paying $2500/ year but now I am spending like $20K +.

Minpunten: Cost is getting out of control and sometimes I feel like no matter what I do the cost increases. Sometimes I get charged for technicians signing on to SA for clocking in. It wastes my time to research the issues when I receive an invoice. This was happening monthly for most of 2019. I haven't had time to check 2020.

Antwoord van de leverancier

van RealGreen Systems op 12-3-2020

Thank you for the feedback, Carl. We are glad to see that you are pleased with our software and support. It is our goal to ensure our customers are getting the best value for the best products on the market.

While it is true that prices have increased since 2000, it is also true that today's Real Green Systems customers receive a much more all-inclusive package of services than we offered 20 years ago. Customers who purchased our software 20 years ago bought it outright and then had to pay an additional fee for yearly support. If there were updates, customers paid extra for them and had to handle the installation themselves. They likely were hosting their own data, or their franchise corporate offices paid an outside company to host.

Under our current pricing, Real Green Systems hosts all data, updates are automatic and included, and unlimited support is included. We also have many more features and services available today than we did in 2000, including marketing and direct mail.

  • Bron van de reviewer 
  • Beoordeeld op 2-3-2020
Patty B.
Marketing & Service Coordinator
Bouwmaterialen, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 25-2-2020

"SA5 Falls a little short for a full service company"

Opmerkingen: The database and customer history is the biggest plus for SA. We have historical data on all of our maintenance customers which makes it super easy to provide maintenance estimates and do contract renewals each year.

Pluspunten: I love that it is internet based and I am able to log in anywhere. The functionality is a big improvement over the SA4 version.

Minpunten: Reporting is always an issue. For a simple customer list - every time you run the report - you get a different result/number. You clear out the report, start over - and again a different number. It's difficult to provide accurate numbers to your boss when you aren't sure yourself if they are correct. Also - our we are a full service landscape company - and the software cannot handle the landscape division. We need to Create estimates for landscape jobs that will populate each individual plant, flower, tree, shrub, hardscape material, sand, etc.; thousands of different items with pictures of these items too. Unfortunately - SA cannot handle this amount of customization - so we need to use multiple software programs in our company instead of one. One of the BIGGEST nightmares with SA - is that it doesn't play well with QuickBooks. Almost everyone in our industry uses QuickBooks - and it is the biggest pain in the butt - and I mean HUGE that SA doesn't integrate with QuickBooks. In fact - we are actually researching other software programs that will address all of these issues I have listed. Logging time in twice (once in QuickBooks and once in SA), payments, etc. - it's double duty for a lot of items - which is a big waste of admin time.

Antwoord van de leverancier

van RealGreen Systems op 29-2-2020

Thank you for your review. We appreciate your candid observations.

To clarifyReporting in SA4 and SA5 is robust and offers users multiple ways of viewing their data using filters. If users save their desired data report parameters to favorites, and generate the report from the saved favorite profile and it will generate the same data each time.

SA5 has an internal billing system, which functions much like QuickBooks, and allows users to push their general ledger to QuickBooks to create a P&L.

  • Bron van de reviewer 
  • Beoordeeld op 25-2-2020
Amanda J.
Office Manager
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    3 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 25-2-2020

"Good Product, Not 100% Ready"

Opmerkingen: It's a lot more user friendly than SA4, but considering we don't have full functionality it's disheartening.

Pluspunten: The aesthetics of the website and advertised functionality were very appealing during sales pitch. Most of us like the fact we can see a good bit of the customers account information from the Customer Details screen without having to hop from tab to tab like in SA4. The accessibility is convenient as our other branches no longer have to remote in to access a program, but can instead access SA5 from the web.

Minpunten: There are several tasks we're unable to complete in SA5 because it's not an available feature and we're having to resort back to SA4 to do them. Sending statements to Real Green via direct mail through SA5 is unavailable, printing Group Billing Statements with our custom form is unavailable. We also cannot export Route Loose Work report to customer search screen. The speed of SA5 has also posed an issue, in general when entering new estimates/sales as well as posting payments. Lastly, the font size for printed invoices in SA5 is a lot smaller than SA4 and we've had quite a bumpy start trying to get everyone's printer settings formatted properly. Invoices used to also show if another service invoice was printed and that is no longer available. The CALL AHEAD message was a lot larger on the invoice and now it's not.

Antwoord van de leverancier

van RealGreen Systems op 4-3-2020

Thank you for the review, Amanda!

We're sorry you're experiencing issues becoming accustomed to SA5's updated screens and workflows. Real Green will pull statement files for users for processing. This functionality should be available soon. To export 'loose work' to the customer screen, users may generate the Unserviced Report and export. Our Customer Support team can jump on a quick call regarding how to post payments and enter new estimates and sales. It's a more straightforward process in SA5 than SA4; however, it may not initially seem so to users due to the updated workflows and screens. If users were using highly customized forms and type sizes when printing, unfortunately, many of those settings were not transferrable and do have to be reset during the initial run; however, once saved should remain intact.

  • Bron van de reviewer 
  • Beoordeeld op 25-2-2020