SAP Customer Experience

Wat is SAP Customer Experience?

Haal het beste uit relaties met klanten door te profiteren van klantinzicht, de front-line efficiëntie en effectiviteit te verbeteren, kritieke bedrijfsprocessen over verschillende klantcontactpunten te stroomlijnen en je snel aan te passen aan veranderende bedrijfs- en klantbehoeften.

Wie gebruikt SAP Customer Experience?

Marketing, verkoop en klantenserviceteams in elke organisatie.

Waar kan SAP Customer Experience worden geïmplementeerd?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • SAP
  • Opgericht in 1999
  • Chatten

Beschikbaar in deze landen

Australië, Canada, China, Duitsland, India en nog 3 andere

Talen

Engels

Over de leverancier

  • SAP
  • Opgericht in 1999
  • Chatten

Beschikbaar in deze landen

Australië, Canada, China, Duitsland, India en nog 3 andere

Talen

Engels

Video's en afbeeldingen van SAP Customer Experience

SAP Customer Experience Software - 1
SAP Customer Experience Software - 2
SAP Customer Experience Software - 3
SAP Customer Experience Software - 4
Nog 5 andere bekijken
SAP Customer Experience-video
SAP Customer Experience Software - 1
SAP Customer Experience Software - 2
SAP Customer Experience Software - 3
SAP Customer Experience Software - 4

Vergelijk de kosten van SAP Customer Experience met soortgelijke producten

SAP Customer Experience

US$ 58,00/maand
Gratis versie
Gratis proef
N/A
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef
N/A
Gratis versie
Gratis proef

Functies van SAP Customer Experience

  • Beheer van supporttickets
  • Beheer van verkooppipeline
  • Bijhouden van klachten van klanten
  • Campagnebeheer
  • Contactenbeheer
  • E-mailbeheer
  • Geautomatiseerde routing
  • Kennisbankbeheer
  • Klantenbeheer
  • Klantendatabase
  • Leads beheren
  • Leadsegmentering
  • Mobiele toegang
  • ROI-tracking
  • Rapportage en analyse
  • Routering
  • Voor mkb-bedrijven
  • Voor start-ups

Alternatieven voor SAP Customer Experience

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Gold-Vision CRM is een betaalbaar, geïntegreerd, volledig aanpasbaar verkoop- en marketingautomatiseringsplatform voor middelgrote bedrijven.
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Geïntegreerde bedrijfsmanagementoplossing die financiële, klantrelatie- en supply chain-processen automatiseert.
Infusionsoft van Keap - voordelig, krachtig alles-in-één-platform voor CRM, verkoop en marketing automation om je bedrijf te laten groeien.
Focus met Copper en Google op relaties en niet op dossiers. De enige CRM die is ontworpen voor, gebruikt door en wordt aanbevolen door Google. Meer informatie over Copper

Reviews over SAP Customer Experience

Gemiddelde score

In totaal
4,2
Gebruiksgemak
3,8
Klantenservice
4,1
Functies
4,2
Waar voor je geld
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Arvind Kumar
Arvind Kumar
Solution Architect in VK
Geverifieerde LinkedIn-gebruiker
Vrije tijd, reizen en toerisme, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to learn and work with, yet most powerful Java based eCommerce platform

5,0 3 jaar geleden

Pluspunten:

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Minpunten:

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Geverifieerde reviewer
Sales and Application Engineer in Turkije
Geverifieerde LinkedIn-gebruiker
Fabricage van elektrische/elektronische producten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Understand the customers and proactively find their needs with SAP Customer Experience

5,0 9 maanden geleden

Opmerkingen: It is an excellent tool for us to maintain excellent customer relations. If you are using it regularly, you can easily understand what you should do next for customers.

Pluspunten:

It is an excellent tool for tracking the customer relationship because of its multiple channels and customizable tools.

Minpunten:

It is not easy to use if you are not relevant with the SAP. However, after you are familiar with the interface everything is easier.

Aneesh
Consultant in India
Detailhandel
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

An end to end solution with seamless integration capabilities

3,5 7 jaar geleden

Pluspunten:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Minpunten:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Logan
Logan
Distribution Specialist in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A hearty program to organize details

4,0 3 jaar geleden

Opmerkingen: Helpful but exhaustive.

Pluspunten:

SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Minpunten:

I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

Stephanie
Stephanie
Author in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great product

5,0 9 maanden geleden

Pluspunten:

I like that it is easy to use and everything is in one place.

Minpunten:

I don't dislike anything about this software.