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SAP Customer Experience

SAP Customer Experience

Wat is SAP Customer Experience?

Haal het beste uit relaties met klanten door te profiteren van klantinzicht, de front-line efficiëntie en effectiviteit te verbeteren, kritieke bedrijfsprocessen over verschillende klantcontactpunten te stroomlijnen en je snel aan te passen aan veranderende bedrijfs- en klantbehoeften.

Wie gebruikt SAP Customer Experience?

Marketing, verkoop en klantenserviceteams in elke organisatie.

SAP Customer Experience Software - 1
SAP Customer Experience Software - 2
SAP Customer Experience Software - 3
SAP Customer Experience Software - 4

Twijfels over SAP Customer Experience? Vergelijk met een populair alternatief

SAP Customer Experience

SAP Customer Experience

4,2 (244)
US$ 58,00
maand
Gratis versie
Gratis proefversie
30
Geen integraties gevonden
3,8 (244)
4,0 (244)
4,1 (244)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 25,00
maand
Gratis versie
Gratis proefversie
194
26
4,0 (18.401)
4,0 (18.401)
4,1 (18.401)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor SAP Customer Experience

Salesforce Sales Cloud
Functies met hoogste score
Gedeelde contacten
Klanten volgen
Voor salesteams/-organisaties
Zoho Desk
Functies met hoogste score
Aanpasbare branding
Factureren
Priorisering
Freshdesk
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
HubSpot Service Hub
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
Twilio
Functies met hoogste score
Massa-sms
Oproepen routeren
Sms-berichten
Microsoft 365
Functies met hoogste score
Bestanden delen
Documenten opslaan
E-mailbeheer
Five9
Functies met hoogste score
Controle van oproepen
Oproepen opnemen
Oproepregistratie
SurveyMonkey Enterprise
Functies met hoogste score
Enquêtes opstellen
Gegevens importeren en exporteren
Rapportage en analyse
SendGrid
Functies met hoogste score
API
Beheer van e-mailcampagnes
Simple Mail Transfer Protocol (SMTP)

Reviews over SAP Customer Experience

Gemiddelde score

In totaal
4,2
Gebruiksgemak
3,8
Klantenservice
4,1
Functies
4,2
Prijs-kwaliteitverhouding
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Arvind Kumar
Arvind Kumar
Solution Architect in VK
Geverifieerde LinkedIn-gebruiker
Vrije tijd, reizen en toerisme, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to learn and work with, yet most powerful Java based eCommerce platform

5,0 5 jaar geleden

Pluspunten:

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Minpunten:

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Lundi
Customer Service in Zuid-Afrika
Consumentendiensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Customer Service

5,0 5 maanden geleden

Opmerkingen: SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong.

Pluspunten:

SAP give a clear information for an advisor to help the customers that makes customers journey more easier

Minpunten:

SAP is more classic so it to be adjustable with the new technology

Aneesh
Consultant in India
Detailhandel
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

An end to end solution with seamless integration capabilities

3,5 9 jaar geleden

Pluspunten:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Minpunten:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Meghann
CEO in VS
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

GREAT CRM Program

5,0 3 maanden geleden

Opmerkingen: It was really great and helped in the customer experience I provided to my clients at that time.

Pluspunten:

I loved the user friendly options that SAP provided. I was new manager when I started using the program so that really help.

Minpunten:

Occasionally, SAP would run really slowly. Making it difficult to input items quickly.

Enrico
Customer Service Manager in VS
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Why SAP Customer Experience Is The Best

5,0 5 maanden geleden

Pluspunten:

I like the customer experience and customer service features The software comes with contact management and following on customer history is easy too.

Minpunten:

With SAP Customer Experience, everything has been smooth.