SAP Customer Experience

SAP Customer Experience

Wat is SAP Customer Experience?

Haal het beste uit relaties met klanten door te profiteren van klantinzicht, de front-line efficiëntie en effectiviteit te verbeteren, kritieke bedrijfsprocessen over verschillende klantcontactpunten te stroomlijnen en je snel aan te passen aan veranderende bedrijfs- en klantbehoeften.

Wie gebruikt SAP Customer Experience?

Marketing, verkoop en klantenserviceteams in elke organisatie.

SAP Customer Experience Software - 1 SAP Customer Experience Software - 2 SAP Customer Experience Software - 3 SAP Customer Experience Software - 4

Twijfels over SAP Customer Experience?
Vergelijk met een populair alternatief

SAP Customer Experience

4,2 (218)
SAP Customer Experience
Niet beschikbaar in jouw land
US$ 58,00
maand
Gratis versie
Gratis proefversie
20
Geen integraties gevonden
3,8 (218)
3,9 (218)
4,1 (218)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 42,00
maand
Gratis versie
Gratis proefversie
93
36
4,2 (324)
4,5 (324)
4,2 (324)
Waarom krijg ik dit te zien?

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Rapportage en analyse

Reviews over SAP Customer Experience

Gemiddelde score

In totaal
4,2
Gebruiksgemak
3,8
Klantenservice
4,1
Functies
4,2
Waar voor je geld
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Arvind Kumar
Arvind Kumar
Solution Architect in VK
Geverifieerde LinkedIn-gebruiker
Vrije tijd, reizen en toerisme, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to learn and work with, yet most powerful Java based eCommerce platform

5,0 3 jaar geleden

Pluspunten:

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Minpunten:

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Geverifieerde reviewer
Freelancer in Filipijnen
Geverifieerde LinkedIn-gebruiker
Marktonderzoek, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

SAP Customer Experience review

4,0 2 maanden geleden Nieuw

Opmerkingen: Overall my customer user experience is quite positive and I'm looking forward to using it again

Pluspunten:

AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me

Minpunten:

The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand

Aneesh
Consultant in India
Detailhandel
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

An end to end solution with seamless integration capabilities

3,5 8 jaar geleden

Pluspunten:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Minpunten:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Ritam
Ritam
SAP EAM Consultant in India
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SAP Experience in Enterprise Asset Management

5,0 4 maanden geleden

Pluspunten:

Can be customized according to user requirement with the help of Enhancemnets and ZTables.

Minpunten:

Standard table entries cannot be rectified directly and correction programs need to be build.

Logan
Logan
Distribution Specialist in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A hearty program to organize details

4,0 4 jaar geleden

Opmerkingen: Helpful but exhaustive.

Pluspunten:

SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Minpunten:

I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.