Wat is mHelpDesk?

mHelpDesk is een eenvoudige en krachtige softwareoplossing voor je buitendienstbedrijf waarbij alles wordt geautomatiseerd, van het eerste klantcontact tot uitbetaling. Klanten profiteren van mobiele en online tools met ongeëvenaarde prestaties, betrouwbaarheid en functionaliteit. De beste tools zijn verpakt in een uiterst eenvoudig te gebruiken en betaalbaar pakket waarvoor geen grote investering vooraf is vereist. Bovendien zijn er interne productexperts beschikbaar om je meteen aan de slag te helpen.

Wie gebruikt mHelpDesk?

mHelpDesk is perfect voor gevestigde en groeiende kleine/middelgrote bedrijven die behoefte hebben aan een betere organisatie, mobiele toegang en efficiëntere plannings- en factureringsprocessen.

mHelpDesk Software - 1
mHelpDesk Software - 2
mHelpDesk Software - 3
mHelpDesk Software - 4
mHelpDesk Software - 5

Twijfels over mHelpDesk? Vergelijk met een populair alternatief

mHelpDesk

mHelpDesk

4,3 (813)
Niet beschikbaar in jouw land
US$ 169,00
maand
Gratis versie
Gratis proefversie
157
12
4,3 (813)
3,9 (813)
4,4 (813)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 14,00
maand
Gratis versie
Gratis proefversie
162
40
4,4 (2.001)
4,5 (2.001)
4,3 (2.001)

Andere goede alternatieven voor mHelpDesk

SysAid
Functies met hoogste beoordeling
Ticketbeheer
Waarschuwingen/Escalatie
Zelfserviceportal
Zoho Desk
Functies met hoogste beoordeling
Helpdeskbeheer
Ondersteuningstickets bijhouden
Ticketbeheer
Autotask PSA
Functies met hoogste beoordeling
Ticketbeheer
Tijd en onkosten bijhouden
Toegangsopties/machtigingen
eMaint CMMS
Functies met hoogste beoordeling
Assets volgen
Preventief onderhoud
Werkorderbeheer
Limble CMMS
Functies met hoogste beoordeling
Preventief onderhoud
Werkorderbeheer
Werkorders maken
ServiceTitan
Functies met hoogste beoordeling
Documentbeheer
Integratie in de administratie
Plannen
BlueFolder
Functies met hoogste beoordeling
Kalenderbeheer
Mobiele toegang
Plannen
Spiceworks
Functies met hoogste beoordeling
Ticketbeheer
Voorraadbeheer
Waarschuwingen/Escalatie
Verizon Connect
Functies met hoogste beoordeling
Factureren
GPS
Mobiele toegang

Reviews over mHelpDesk

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,3
Klantenservice
4,4
Functies
4,0
Waar voor je geld
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Mark
Mark
CEO in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Our experience has been extremely positive. No other company would go this far for a customer.

5,0 5 jaar geleden

Opmerkingen: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Pluspunten:

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Minpunten:

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Reactie mHelpDesk

5 jaar geleden

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Darell
Owner in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Field Service Software for any Business to Stay Organized

5,0 2 jaar geleden

Opmerkingen: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Pluspunten:

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Minpunten:

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Miles
Owner in VS
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Functional and reliable product with ZERO updates

3,0 3 jaar geleden

Opmerkingen: It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.

Pluspunten:

I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.

Minpunten:

We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save.

hussein
hussein
seals in Egypte
Geverifieerde LinkedIn-gebruiker
Voedselproductie, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great program for organizing appointments

4,0 2 maanden geleden

Pluspunten:

Great software and sending text message alerts to new potential clients was a great feature."Useful that helps us on a daily basis keep track of our estimates and appointments.It was very easy for our employees to use

Minpunten:

It has poor search features, poor customer service, and the response takes a lot of time until your problem is considered.

Julie
Controller in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great Customer Support

5,0 4 jaar geleden

Opmerkingen: Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Pluspunten:

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Minpunten:

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Reactie mHelpDesk

4 jaar geleden

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!