Ascender Payroll and HCM

Easy Performance Management

Opmerkingen: Our Customer Success Manager has been a fantastic support for us along this journey. He is very knowledgeable and happy to help in any way. It took us some time to implement due to the project being managed by only one person - but this goes to show that it is a truly scalable solution for large and smaller businesses.
We will soon implement the Learning & Development Module across our teams and know it will lift our training and personal development to a new level with this professional and well-structured solution.

Pluspunten:

Peoplestreme is customisable and is very 'follow your nose' in terms of employee and manager use. Dashboards are great to easy report on individuals, teams and also for compliance requirements. For a business which did not have anything in place previously it has helped is to implement a performance management program which is best of breed and best practice.

Minpunten:

There were a couple of items with our version which meant we needed some manual workarounds but with our upgraded version ready to go live next month everything will be resolved.

Ascender Payroll - sound and proven payroll for complex configuration and requirements

Pluspunten:

Our current Account Executive is great, always ready to help and is easily at hand whenever we have any queries or issues. She is very professional and provides a level of assurance over working with Ascender. We have used Ascender Pay for around 30 years since it was first released and find it suits our complex enterprise agreement requirements. There is an abundance of new functionality being released for review and implementation. Ascender is a big part of my life and I am very attached since my connection goes back some 23 years. I almost feel part of their family working with some of the long-term staff for such a time – they are just wonderful people.

Minpunten:

With all the new functionality being released it is hard to keep up.

System lacks basic Functionality & Oversold Product

Opmerkingen: Overall, my recommendation is to avoid this product, it is not worth the increased administrative burden that the modules come with. The product is expensive for the lack of functionality and the presentation of the modules.

Pluspunten:

Performance Management Module is only Module I would recommend purchasing.

Minpunten:

Customer Service: -Disconnect from the sales team and product delivery team -Sales team over sale PeopleSteme Modules that doesn't save time but increases administrative tasks -Product team provides workarounds to compensate for the lack of the system functionality once you have purchased the modules - PeopleStreme can't commit to timeframes for the companies 'road map' on new features System: -There is minimal automation provided by the purchased modules -System is extremely slow -Inability to bulk upload all historical data (e.g. Job Ads, Position Descriptions, Resumes) -Purchased modules don’t communicate to one another, requiring a increased workload for the HR team -There is no Employee Landing page that displays basic employee data (hire date, department, job title), which is collected from the Onboarding process. Sales team now tells us that this is only available to them because of their access permissions and not part of the package sold -Onboarding Module does not allow for cross-boarding to be captured in PeopleStreme

eRecruitment - Effective, streamlined recruitment process, Peoplestreme supportive, responsive

Opmerkingen: Highly positive relationship developed with Peoplestreme. Useful tool in the management of high volume recruitment. Database functions highly useful and efficient for management reporting. Intuitive software, easy to follow and matches our company processes well. This is one of the reasons why we selected this module for our company. We have been impressed with the level of customer service and promptness in delivery of troubleshooting.

Pluspunten:

Easy to use, intuitive software that enables recruitment to work in line with our internal company processes. Highly responsive troubleshooting. Punctual support when needed.

Minpunten:

System inability to identify same candidate twice. Candidates that apply for multiple roles within company cannot be easily identified under search. Candidates within system are not easily identifiable as they are assigned by number not name.

You should try

Pluspunten:

You can choose if you want to improve your skills, it does not take much time to learn thanks to its simple interface, it is easy to use.

Minpunten:

I didn't have a bad experience because customer service is always able to solve problems.