Noble Solution Suite

Noble Solution Suite

door Noble Systems

Wie gebruikt Noble Solution Suite?

Financial services enterprises, collection agencies and service bureaus, cable & media companies, retailers, healthcare providers, utilities, inbound service organizations, and more

Wat is Noble Solution Suite?

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies since 1989. Noble offers inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Tens of thousands of agents worldwide use Nobles premise, cloud, and hybrid platforms to manage millions of customer contacts each day.

Noble Solution Suite - Details

Noble Systems

http://www.noblesys.com/

Opgericht in 1985

Noble Solution Suite - Prijsoverzicht

Noble Solution Suite heeft geen gratis versie en biedt geen gratis proefperiode.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Functies van Noble Solution Suite

Auto-dialer software

De leverancier heeft deze informatie niet opgegeven.

Campagnebehee
Escalatiebeheer
Gemengd callcenter
Handmatig kiessysteem
Inbound callcenter
Interactive Voice Response (IVR)
Oproepen opnemen
Oproepregistratie
Oproepscripts
Outbound callcenter
Predictief kiezen
Progressief kiessysteem
Rapportage en analyse
Realtime chatten
Wachtrijbeheer
Callcenter
Enquêtebeheer
Invoer via telefoontoetsen
Meerdere scripts
Oproepen opnemen
Oproepen routeren
Oproepregistratie
Stemaanpassing
Tekst naar spraak
Voicemail
Campagnebehee
Campagnespecifieke beller-ID
Controle van oproepen
Leads beheren
Lijstbeheer
Naleving van FCC-richtlijnen
Naleving van FTC-richtlijnen
Oproepen doorsturen
Oproepen opnemen
Telefoongesprekken plannen

Reviews van Noble Solution Suite

5 van 8 reviews worden weergegeven

In totaal
4/5
Gebruiksgemak
3,8/5
Klantenservice
4,4/5
Functies
4,4/5
Waar voor je geld
3,4/5
Geverifieerde reviewer
Director of Admissions Operations
Schoolleiding
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 6-11-2017

"a world of options and choices to do almost anything you can imagine with a call center "

Pluspunten: The Noble solution suite offers nearly everything conceivable option across all functions of an integrated call center including ability to operate a variety of outbound campaign types, a seamless blending environment to optimize staffing to handle inbound demand and outbound needs. The agent screens offer a ton of options for dynamic customization based upon each record and loads of automation to remove repetitive tasks and reduce human error.

Minpunten: With so many options, it can be daunting at the beginning to begin to assess and document how to go about starting down the path towards system deployment. I highly recommend utilizing the Noble U classes ahead of time to learn how the system fits all the modules together and to begin to grasp all of the system's functionalities.

  • Bron van de reviewer 
  • Beoordeeld op 6-11-2017
Bruce H.
Director, Contact Center Technology
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-9-2019

"Noble Solution Suite"

Opmerkingen: As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.

Pluspunten: Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.

Minpunten: Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.

  • Bron van de reviewer 
  • Beoordeeld op 30-9-2019
Geverifieerde reviewer
Reporting Analyst
Outsourcing/Offshoring, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 25-10-2018

"Very good CRM Solution"

Opmerkingen: With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service!

Pluspunten: This software is very flexible in a way that you can manipulate it based on your needs. They have many purchasable add-ons that can be integrated in your instance of this software, really puts you in control!

Minpunten: I think one of the main things that we face as a challenge is upgrades. Upgrades often break personal/system configurations that may cause failures eventually.

  • Bron van de reviewer 
  • Beoordeeld op 25-10-2018
Sara R.
Director, Patient Engagement Solutions
Farmaceutica, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 6-11-2017

"Noble has been able to be nimble with the development of their platforms to support our business."

Opmerkingen: Noble has been able to fulfill development requirements other vendors could not. We are a clinical contact center and our use of the system varies based upon clinical study requirements. with other systems we were required to set up work around processes. To date with Noble work arounds are a thing of the past.

Pluspunten: flexibility and ease of use. The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.

Minpunten: Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support. With other systems we have been able to schedule and receive a PDF attachment.

  • Bron van de reviewer 
  • Beoordeeld op 6-11-2017
Paul L.
Portfolio Manager
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 2-8-2018

"The software is very confusing initially, however with practice the user gets used to it."

Opmerkingen: I would recommend this dialer to anyone but I would warn of the sticker shock pricing,.

Pluspunten: Anything you would want to do with a dialer you can pretty much do with Noble. The collectors love it, after the initial shock of it. But they used to hate the dialer now they love it.

Minpunten: Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 2-8-2018