Smart Service

door My Service Depot

4.5 / 5 245 beoordelingen
Gratis demo
Smart Service

Wie gebruikt deze software?

Smart Service is the perfect software solution for any field service company, no matter the size. From sales to service, this program teams with QuickBooks to make scheduling and invoicing easy.

Gemiddelde scores

245 beoordelingen
  • In totaal 4.5 / 5
  • Gebruiksgemak 4 / 5
  • Klantenservice 4.5 / 5
  • Functies 4 / 5
  • Waar voor je geld 4 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proefversie Ja
  • Implementatie Geïnstalleerd - Windows
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • My Service Depot
  • http://www.smartservice.com
  • Opgericht in 1992

Over Smart Service

You already use QuickBooks to manage your company finances. Now, kick things up a notch with Smart Service, the direct QuickBooks add-on that deftly handles scheduling, billing, dispatching, customer management, work orders, routing, and every other need facing the modern field service company. Replace your clipboards and filing cabinets with a mobile, paperless system that will streamline your operations, eliminate waste, and boost your bottom line.

Functies van Smart Service

  • Aansturing van onderaannemers
  • Apparatuur bijhouden
  • Budget volgen / taakuitgaven
  • CRM
  • Commercieel
  • Contractbeheer
  • Informatieverzoeken en aanvragen
  • Integratie in de administratie
  • Mobiele toegang
  • Offline toegang
  • Onderaannemers
  • Rapportage van incidenten
  • Schattingen
  • Wijzigingsorders
  • Woning
  • Commercieel / industrieel
  • Contractbeheer
  • Elektronische handtekening
  • Factureren
  • Klantendatabase
  • Mobiele toegang
  • Offertes
  • Plannen
  • Tijd bijhouden
  • Werkorderbeheer
  • Betalingen innen in de buitendienst
  • Contactendatabase
  • Contractbeheer
  • Elektronische handtekening
  • Factureren
  • Mobiele toegang
  • Offertes
  • Plannen
  • Routering
  • Tijdklok
  • Verzenden
  • Volgen van servicegeschiedenis
  • Voorraadbeheer
  • Werkorderbeheer
  • Beheer van technici
  • Factureren
  • Inventarisatie
  • Klantendatabase
  • Mobiele toegang
  • Offertes
  • Onderhoudsplanning
  • Plannen
  • Routering
  • Taakbeheer
  • Verzendbeheer
  • Volgen van servicegeschiedenis
  • Werkorderbeheer
  • Betalingen verwerken
  • Elektronische handtekening
  • Factureren
  • Mobiele betalingen
  • Offertes
  • Tijd bijhouden
  • Verzendbeheer
  • Voorraadbeheer
  • Werkorderbeheer
  • Biedingsbeheer
  • Enquêtes en feedback
  • Factureren
  • Klantenbeheer
  • Kwaliteitscontrole
  • Mobiele toegang
  • Payrollbeheer
  • Personeelsplanning
  • Tijd bijhouden
  • Voorraadbeheer
  • Werkorderbeheer
  • Apparatuurbeheer
  • Contractbeheer
  • Factureren
  • Klantenbeheer
  • Mobiele toegang
  • Offertes
  • Personeelsbeheer
  • Planning en afspraken
  • Routering
  • Verzendbeheer
  • Factureren
  • Geschiedenis van klantenservice
  • Inventarisatie
  • Mobiele toegang
  • Offertes
  • Ongediertebestrijding bijhouden
  • Pesticidegebruik bijhouden
  • Plannen
  • Vastgoedlay-out
  • Verzendbeheer
  • Wagenparkbeheer
  • Beheer van technici
  • Factureren
  • Inventarisatie
  • Klantendatabase
  • Mobiele toegang
  • Offertes
  • Plannen
  • Routering
  • Taakbeheer
  • Verzendbeheer
  • Volgen van servicegeschiedenis
  • Werkorderbeheer
  • Chemische meetwaarden
  • Factureren
  • Klantenbeheer
  • Mobiele toegang
  • Offertes
  • Plannen
  • Routering
  • Werkorderbeheer
  • Biedingsbeheer
  • Klantenbeheer
  • Kostendatabase
  • Materiaalonderzoek
  • Offertebeheer
  • Plannen
  • Projectbeheer
  • Wijzigingsorders
  • Documentimaging
  • Factureren
  • Klantenbeheer
  • Leads beheren
  • Offertes
  • Plannen
  • Productiekosten
  • Voorraadbeheer
  • Werkorderbeheer
  • Beheer van technici
  • Callcenterbeheer
  • Contractbeheer
  • Factureren
  • Inventarisatie
  • Klantendatabase
  • Mobiele toegang
  • Plannen
  • Routering
  • Taakbeheer
  • Volgen van servicegeschiedenis
  • Werk bijhouden
  • Werkorderbeheer
  • Zelfserviceportal
  • Contractbeheer
  • Inventarisatie
  • Klantendatabase
  • Offertes
  • Plannen
  • Preventief onderhoud
  • Routering
  • Taakbeheer
  • Taakbeheer
  • Terugkerende afspraken
  • Verzendbeheer

De nuttigste reviews van Smart Service

Great Product & Great Support

Vertalen met Google Beoordeeld op 20-1-2017
Brad C.
Owner / Operator
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. Whenever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Pluspunten: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Minpunten: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

ACI Smart Service Review 09-21-2016

Vertalen met Google Beoordeeld op 21-9-2016
Denise F.
Office Manager
Beveiliging en opsporing, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.

Pluspunten: The ease of entering customers, service tickets, time keeping and the GPS tracking are great benefits of this system. For the most part our technicians have been easily trained on the process and it has cut down on a lot of their processing time in the field.

Minpunten: We have used the "Get Customer" or "Sync Customer" functions many times and since some of our office employees enter data directly into QuickBooks, we've lost a lot of email address and contact information on our customers. This information is critical to our database and it's very frustrating to try to rebuild.
We have several labor descriptions for our business and the work tickets can be set up correctly for the type of labor on a service call, the information transfers to the invoice in QB correctly, but defaults to ONE labor description on the time cards. So I end up having to revise nearly ever time card entry to correct the labor code. Also have to change the service or installation name from the sales rep's name to the actual technician that did the work. This has made the payroll processing a lot more time consuming than it used to be when it was entered directly through the time card entry in QB.

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