--- description: Ontdek de plus- en minpunten van Salesforce Sales Cloud en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloud - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Revenue management software](/directory/31118/revenue-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.nl/software/61368/salesforce Pagina: 1 / 754\ Volgende: [Volgende pagina](https://www.capterra.nl/software/61368/salesforce?page=2) > Met Sales Cloud laat jij je teams beter presteren door verkooprocessen te automatiseren en administratieve taken weg te nemen. > > Oordeel: score van **4.4/5** door 18812 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Salesforce Sales Cloud? Of je nu een grootbedrijf of MKB'er bent, appontwikkelaar of grote digitale speler: in samenwerking met mensen in jouw sector hebben we oplossingen op maat ontwikkeld die je bedrijf helpen groeien en bloeien. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 18812 Reviews | | Gebruiksgemak | 4.0/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Salesforce - **Locatie**: San Francisco, VS - **Opgericht**: 2003 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Grieks, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Noors, Oekraïens, Pools, Portugees, Roemeens, Russisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, België, Canada, China, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Maleisië, Mexico, Nederland, Noorwegen, Oostenrijk, Portugal en 12 meer ## Functies - Aanstellen (van personeel) - Automatische nummerkiezer - Beheer van salesactiviteit - Beheer van verkooppipeline - CRM - CRM Integration - Callcenterbeheer - Catalog Management - Communicatiebeheer - Contactenbeheer - Documentbeheer - E-mailbeheer - E-mailsjablonen - Engagement tracking - Gedeelde contacten - Gegevensbeveiliging - Gegevensinvoer - Gegevensvisualisatie - Herinneringen - Inboxbeheer - Kalendersynchronisatie - Kanaalbeheer - Kennisbeheer - Klanten volgen - Klantendatabase - Klantprofielen - Leaddistributie - Leads genereren - Mobiele toegang - Opmerkingen/notities - Oproepen opnemen - Patiëntcommunicatie - Pipelinebeheer - Plannen - Prestatiebeheer - Prestatiemeetwaarden - Prijsoptimalisatie - Prognose - Provisiebeheer - Rapportage en analyse - Real-Time Analytics - Real-Time Notifications - Samenwerkingstools - Taakbeheer - Trainingsbeheer - Verkooprapporten - Voor de verzekeringsbranche - Voor salesteams/-organisaties - Voortgang bijhouden - Zelfserviceportal ... en 60 meer functies ## Integraties (36 in totaal) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong ... en 21 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Revenue management software](https://www.capterra.nl/directory/31118/revenue-management/software) ## Gerelateerde categorieën - [Revenue management software](https://www.capterra.nl/directory/31118/revenue-management/software) - [Software voor inkomstenherkenning](https://www.capterra.nl/directory/33615/revenue-recognition/software) - [Revenue cycle management software](https://www.capterra.nl/directory/32275/revenue-cycle-management/software) - [Sales force automation software](https://www.capterra.nl/directory/12/sales-force-automation/software) - [CRM-software](https://www.capterra.nl/directory/2/customer-relationship-management/software) ## Alternatieven 1. [HubSpot CRM](https://www.capterra.nl/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Zoho CRM](https://www.capterra.nl/software/155928/zoho-crm) — 4.3/5 (7004 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.nl/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 4. [Dynamics 365](https://www.capterra.nl/software/157279/dynamics-365) — 4.4/5 (5860 reviews) 5. [eWay-CRM](https://www.capterra.nl/software/152769/eway-crm) — 4.5/5 (827 reviews) ## Reviews ### "Great Salesforce experience" — 4.0/5 > **Marc** | *28 oktober 2024* | Biotechnologie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Flexibility and adaptability of the software AI incorporation is a great benefit but usefulness need to be demonstrated User friendly interface when familiar with SF use Integration of different apps > > **Minpunten**: Complexity can be overwhelming. Streamline interface is difficult to use > > As an experienced Saleforce user I like the new Cloud function which adapts to my user style. ----- ### "Strong CRM Capabilities, But Cost Became the Breaking Point" — 4.0/5 > **Bill** | *25 juni 2026* | Schoolleiding | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: What stands out most about Salesforce Sales Cloud is how well it centralizes customer and sales information in one system. Everything from leads and opportunities to account history and activity tracking is connected, which makes it easier for sales teams to stay organized and follow up at the right time. The automation features also help reduce manual work, especially around lead routing, reminders, and pipeline updates. For managers, the reporting and dashboards provide strong visibility into sales performance, forecasts, and team activity, which helps with better decision-making and planning. > > **Minpunten**: The biggest downside is cost. Salesforce Sales Cloud can get expensive quickly, especially once you start adding extra features, users, or third-party integrations. Even basic functionality often requires higher-tier licenses or add-ons, which increases the total cost of ownership. For many teams, it can feel like you’re paying a premium not just for the platform, but for every additional capability you need as you scale. > > Overall, Salesforce Sales Cloud is a powerful and reliable CRM. It does a strong job of managing leads, opportunities, customer data, and reporting in one system, and it gives solid visibility into the sales pipeline and team performance. However, the main reason for moving away from it was cost. As the team and requirements grew, the licensing fees and added costs for extra features and integrations became difficult to justify. What started as a manageable investment turned into a much higher ongoing expense. Because of that, we ultimately switched to a more cost-effective solution that still covered our core CRM needs without the same level of overhead. ----- ### "Powerful but heavy - great once it’s set up properly" — 4.0/5 > **khyan** | *15 maart 2026* | Computersoftware | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The flexibility and depth of the platform. You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process. > > **Minpunten**: The main downside is the complexity and cost. It’s not the most intuitive system when you first start using it, and setup can take a fair bit of time and effort to get right. If it’s not managed well from an admin perspective, the interface can also become cluttered with too many fields and workflows. > > My overall experience with Salesforce Sales Cloud was positive. It’s a very capable platform with a lot of flexibility, especially for teams that need detailed reporting, custom workflows, and strong pipeline visibility. It does take some time to learn and works best when it’s set up properly from the start, but once everything is configured well it becomes a really powerful tool for managing the sales process. ----- ### "Comprehensive CRM but challenging to use at the same time" — 3.0/5 > **Toni** | *23 april 2026* | Marktonderzoek | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Its the standard CRM. It has everything you could want, and then some. But at the same time, the plethora of features is also its biggest pain point. > > **Minpunten**: As with the overall Salesforce platform, things are clunky and all over the place. Salesforce is a sort of everything for everyone CRM which means it does not have a solid interface, but one that is customizable, but at the same time very disorganized > > Hard to describe Salesforce overall--it has its positives and has its negatives. If I had my choice I would go for a simple CRM ----- ### "A Powerful CRM With Excellent Features but a Steep Learning Curve" — 5.0/5 > **Jennifer** | *9 augustus 2026* | Consumentendiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Salesforce Sales Cloud is extremely flexible once you get the hang of it. The customization options let you build pipelines, dashboards, and automations that match your exact workflow. Reporting is one of its strongest features — you can break down data in almost any way and create visual dashboards that make performance easy to track. It also integrates smoothly with other tools, especially within the Salesforce ecosystem. Once everything is configured, the automation tools save a lot of time and reduce repetitive tasks. Salesforce Sales Cloud offers strong value for money if your team fully uses its customization and automation features. Once configured, it replaces multiple smaller tools, which can justify the cost. Customer support is generally knowledgeable, especially for technical or admin-level questions, and the documentation library is extensive. Communication channels are well-integrated — email, calls, tasks, and follow-ups can all be tracked in one place, making it easier to keep customer interactions organized. The platform is extremely customizable once you understand its structure, allowing you to tailor pipelines, dashboards, and automations to your workflow. Reporting is powerful, with flexible dashboards and detailed data breakdowns. Integrations with other Salesforce products and third‑party apps are smooth and reliable. Automation tools (flows, rules, triggers) significantly reduce manual work once set up correctly. > > **Minpunten**: The biggest drawback is the learning curve. Salesforce can feel overwhelming for new users, and setup often requires someone with admin-level knowledge. Some features that feel like they should be standard require additional paid add‑ons, which increases the overall cost. Customer support can be inconsistent — sometimes fast, sometimes slow depending on the issue. > > My experience with Salesforce Sales Cloud has been positive overall, but it definitely takes time to get comfortable with it. Once the system is properly set up, it becomes a reliable hub for managing leads, tracking opportunities, and organizing customer information. The automation and reporting tools are powerful and genuinely helpful for day‑to‑day operations. However, the initial setup and ongoing customization can be challenging, especially for smaller teams or users without technical support. It’s a strong, scalable CRM, but not the easiest one to learn. ----- Pagina: 1 / 754\ Volgende: [Volgende pagina](https://www.capterra.nl/software/61368/salesforce?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/61368/salesforce) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens