Neos

Keep cases moving forward

Pluspunten:

The checklist and document creation features are set up to handle a practice such as ours where we get a lot of potential client calls. Document creation is smooth once it is set up. The intakes work well and the dynamic fields in the intakes keep improving. The ability to SMS from Neos is a real plus, but I was not satisfied with having to subscribe to Ring Central to fully use SMS.

Minpunten:

Neos is best used for non-litigated case files. It does not have a case calendaring system for any jurisdiction's rules. It schedules items on the weekends when we are closed and I must go back to check for any items set for the weekend to move them to a work day.

If you use Needles it is the best choice.

Opmerkingen: Overall good and happy.

Pluspunten:

The merge from Needles was easy and painless. It is intuitive and easy to use.

Minpunten:

The intake pro needs to improve the reports. The reports are not as easy to run as they were in Needles.

Could be Amazing, but they won't stop breaking it

Opmerkingen: Neos has created more problems than solutions for me. Although the features are impressive, they have to work correctly to be a feature. Help articles are a bit of a joke. For example, in coding templates with advance field codes in Word, Neos has examples of if->then functions in their help files. However, even with proper coding, the if -> then function won't always work. There have been some issues with documents coded with "ALL CAPS" fields as well, which is a common thing to use in legal documents. The code sometimes gets ignored entirely when "ALL CAPS" is chosen. You can submit tickets, but never really know what the status is once it's sent to "development."

Pluspunten:

Customization options are the best part of Neos. It has potential.

Minpunten:

Neos will slow down to unusable speeds, typically when trying to access the calendar view, but also randomly. The calendar is always problematic. After implementation of Neos, it kept altering our calendar, and some entries were deleted. That was terrifying for a legal firm. While generally I'd appreciate regular updates, if they are not fully tested, they should not be rolled out. Almost every update (other than small hotfixes) has caused numerous errors. Eventually, they will fix them, but the first week or so after any update results in error message after error message. Most recently, the error messages for "Failure to Load Data" or "Failure to Save Data" have become a nuisance. Be prepared to constantly refresh, reload, go to incognito mode, try again and still have the same issues. The document indexing between various views will show different documents (i.e. list view may show indexed items that no longer exist in the file). If you have a problem that is not a "system" problem as deemed by Neos, you will likely never hear back from "development" when your issue is escalated. I've had tickets open in excess of a year, and even with follow-up requests, no solutions. Often, technical support knows less about how to use the program than our end users.

NEOS is everything we need!

Opmerkingen: We moved to Needles many years ago because we needed a much more robust plaintiffs personal injury case management software. NEOS does everything that Needles did and the service is excellent. We couldn’t ask for more.

Pluspunten:

NEOS is cloud-based and it does everything Needles did, and Needles was the king of personal injury case management software. What’s not to like?!

Minpunten:

Haven’t utilized it’s intake program yet so I can’t comment on it.

Needles Neos

Opmerkingen: Overall I like Needles Neos. I have used Needles in general for the last 6 years so its something that I know and feel comfortable using and havent had many issues that werent easily fixed.

Pluspunten:

I like that it is cloud based and I can log into anywhere I have cell or wifi connection. Helps when I need to work from home or if I am having to travel for work I can easily get access to what I need to assist in handling calls for work.

Minpunten:

Sometimes it glitches a lot and you have to completely close out and sometimes restart to be able to log back into the system.