Helpt Nederlandse bedrijven al 15 jaar
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GymMaster
Wat is GymMaster?
GymMaster is ontworpen voor sportclubs, het is een plezier om te gebruiken en snel te leren. Beheer je club vanaf elke locatie op elk apparaat met automatische facturering, geautomatiseerde gepersonaliseerde communicatie en een geavanceerd 24-uurssysteem voor toegangsbeheer dat je de ultieme controle geeft. Verhoog je omzet en ga papierloos door je leden zich online te laten aanmelden. En zodra ze lid zijn, kunnen ze online boeken en betalen via je eigen ledenportaal op je website. Ontdek vandaag nog wat GymMaster voor je kan doen en boek een gratis demo!
Wie gebruikt GymMaster?
Gyms en sportclubs van elke omvang, studio's, groepsfitness, faciliteiten met enkele en meerdere locaties en franchises.
Twijfels over GymMaster?
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GymMaster
Andere goede alternatieven voor GymMaster
Reviews over GymMaster
A+ Software!
Opmerkingen: We have had nothing but a positive experience with GymMaster. We were using another software prior to making the switch, and there is no comparison. From Customer Service to the ease of using the software features and functionality is of utmost excellence. When we have had to call in for tech support for any issue, we are on and off the phone within minutes, with the answers needed to move on in a timely manner. In the past, with the other software company, we would be on the phone for an hour or more and sometimes still left with no answers. I would also like to mention the easy entry access to the gym with the Bluetooth Door Reader using the downloaded app on your device. Click Check-In and you are in! Couldn’t be any easier! Members are also able to sign themselves up online without ever having to leave their home and some have signed up online while at the door. The process is fast and easy! We are so happy with the choice of our new software, and I would never foresee a reason to look for anything further. If you are even remotely looking for new software, look no further than GymMaster!
Pluspunten:
Customer Service, Ease of software, easy entry access
Minpunten:
nothing to speak of, everything is of utmost excellence
Incredible Customer Service
Opmerkingen: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.
Pluspunten:
There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.
Minpunten:
The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.
Reactie Treshna Enterprises
3 jaar geleden
Hi Graham Thank you so much for the amazing feedback. We are very lucky to have a great support and development team that are always on hand to assist our customers. Thank you also for the suggestions, we shall put it to the team for consideration in future enhancements. We were sorry to hear Covid-19 impacted your business and we hope we can assist you again in the future.
Eerder overwogen alternatieven:
NEVER RECOMMEND!
Opmerkingen: At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.
Pluspunten:
At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.
Minpunten:
EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.
Reactie Treshna Enterprises
4 jaar geleden
Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused. We're committed to resolving client issues in a timely manner and where appropriate have provided compensation. For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future. Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club's specific needs, however we realise there is always room for improvement on our end. Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn't receive frequent updates.
Over seven years of wonderful experience with Gymmaster!
Opmerkingen: We are thrilled to be going on our seventh year of operations with Gymmaster. Other companies have reached out, we simply don't reply! Thanks Gymmaster!
Pluspunten:
The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes.
Minpunten:
Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints!
Eerder overwogen alternatieven:
GymMaster the best CRM by far
Opmerkingen: I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.
Pluspunten:
Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week. It is easy to use integrates well with our website and the app is user-friendly for both staff and members.
Minpunten:
Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.
Reactie Treshna Enterprises
3 jaar geleden
Hi Steve Thank you for the wonderful feedback. The GymMaster team are always happy to assist clients in the transition from other systems and are ready to assist with any ongoing support required. We look forward to growing with your business.
