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Auto/Mate
Wat is Auto/Mate?
DealerSocket biedt een reeks naadloos geïntegreerde producten om dealers te helpen voertuigen winstgevender te verkopen en te onderhouden, terwijl de ervaring van hun klanten wordt verbeterd. DealerSocket's productassortiment omvat geavanceerde CRM, innovatieve digitale marketing en websites, robuust voertuiginventarisbeheer, inzichtelijke Analytics-rapportage en oplossingen voor het stroomlijnen van dealeractiviteiten zoals Desking, Credit Reporting, Compliance en een Dealer Management System (DMS) voor dealers van alle formaten.
Wie gebruikt Auto/Mate?
De productsuite van DealerSockets verbindt naadloos franchises en onafhankelijke dealers van alle groottes met autozoekers.
Twijfels over Auto/Mate?
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Auto/Mate
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Reviews over Auto/Mate
Excellent tool
Opmerkingen: Auto-Mate is an automation software of robotic processes through the RPA and BPA platform in order to automate business workflow in a comprehensive manner, it is a center for the perfection of automation to collect people, processes and technology Needed to increase the benefits of the business. automation. It is an easy-to-use tool that provides support when you need it. The Android version contains predetermined elections for beginner users, since as a tool it has a potential to save work time and recoil.
Pluspunten:
I like Auto/Mate, since it is a strategy of automation of companies with flexibility of the critical processes of a company to maximize efficiency in the organization.
Minpunten:
I do not like Auto/Mate, because it's a bit complex, because it's free, it does not have a lot of integration of applications and can access another after culminating one, it's a bit old, but it works.
Eerder overwogen alternatieven:
The Best Automotive CRM, Period.
Opmerkingen: My overall experience has been extremely positive! DealerSocket is our dealership's go-to software for nearly everything, and each of our reps spend at least 6+ hours every day in it with very little complaints. We love DealerSocket!
Pluspunten:
DealerSocket has outdone itself with their fully-loaded CRM. It's simple enough that non-users can jump right in and feel like they know what they're doing, but it's incredibly rich in features that it would take month to learn how to utilize all of them.
Minpunten:
Some features crash or don't work quite often, but it usually doesn't detract from the overall experience because support has been helpful whenever we call them.
Do Not Purchase or Use!
Opmerkingen: Current problems are going unanswered and unsupported. Beyond just minor dealer problems. We found a huge error in the code that was causing vehicles sent to Ebay Motors from INV+ to not be categorized properly. After Ebay and us reported the issue in February, there is still no solution in sight, with Dealersocket sticking to their posistion of no ETA and no idea when an update might occur, since its now in different departments hands. This handing off issues from one product or department seems to be the M.O for Dealersocket. When pressured to give an ETA or answer they try and pass the blame onto another department. Support also seems to not know how one product may work with another. On numerous occasions a support agent would have to stop providing support once the issue would move to another product. With only a select few agents that could assist with a cross software issue. IE. An issue in IDMS that was affecting INV+ may never get a proper support person to help figure out a solution. As many have stated. We were unfortunately sold a product that could do everything. Come to find out Dealersocket can do everything, but nothing well. Save your money and look to another product.
Pluspunten:
As others have stated. The product was SOLD as being a one stop solution to a lot of our problems. However, we have come to find out the sales staff would lie to close a sale and promised functionality that was not available.
Minpunten:
IDMS: We have been attempting to use IDMS for over a year now and are still running into huge bugs and issues. The most recent being that if a customer has a " ' " in their name then they are unsearchable. We have also been experiening issues with forms coming from the ignite website platform and creating "deals" when it is just a customer asking a simple question. Another glaring issue with IDMS is that you can not delete a customer from the system. So if you have a customer that was accidently entered twice, too bad, that Joe Smith is now in your system twice forever. CRM: We tried the CRM for 6 months and spent hours importing data and creating templates. Come to find out that when it came to emailing a customer a vehicle brochure. The brochure was hosted by a completely different team and therefore a vehicle brochure would never lead a customer to your website. The brochure is also not customizable so your logo and brand identity could never be incorporated. The CRM also allows for custom timed emails to be sent out. These turned out to require so much finessing and time to create for each scenario that in the end a sales person or BDC would have been better off creating an email themselves and tracking it in the CRM opportunity. INV+: We have been using for years. There have been minor problems when it comes to showing vehicles properly and exporting to 3rd party sites. However, most problems started arising when we made the connection to IDMS....
Dealersocket is one of the better automotive vendor companies
Opmerkingen: Ease of moving inventory between digital retailing platforms. Appraising cars was as simple as a few clicks.
Pluspunten:
Dealersocket offers multiple software packages, from inventory control, used car appraisal to website hosting. This bundling allows for ease of use.
Minpunten:
Customer support is difficult to reach. They have several barriers in place to actually reach a real person. The customer service agent is not always very understanding of an issue, and this can cost alot of money.
Decent CRM, but not perfect
Opmerkingen: Most of our employees liked working with dealersocket but it did require a good bit of training to be successful with it. We ended up cancelling and going with a less expensive option that works just as well for us.
Pluspunten:
It integrates well into our DMS and website. Dealersocket also offers their own DMS and Web hosting services that work well together, but it still functions great with other providers software.
Minpunten:
The cost was higher than some competitors options. Sometimes the server would go down and we had no access to our customer database. Other glitches that pop up from time to time.
