ThunderTix
Wat is ThunderTix?
Ondersteuning van de uitvoerende kunsten en locaties voor livemuziek met volledig geïntegreerde tools om je kassa efficiënt te beheren: gereserveerde zitplaatsen, abonnementen, fondsenwerving, cadeaubonnen, marketing, merchandise, klantentrouw, kortingsbonnen en enquêtes. De enige service zonder ticketkosten; voeg optioneel entreegeld toe en hou alle omzet. Gebruik de gratis proefversie om uitmuntende klantenservice te ervaren en ontdek waarom ThunderTix een uitstekende keuze is voor live optredens.
Wie gebruikt ThunderTix?
Ondersteunt organisaties op het gebied van uitvoerende kunsten - theaters, dans, gala's en komedie - plus livemuziek, rondleidingen en festivals. Evenementvermeldingen in het Engels, Frans en Spaans.
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ThunderTix
Andere goede alternatieven voor ThunderTix
Reviews over ThunderTix
Sergio
Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.
Opmerkingen: I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.
Pluspunten:
It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals
Minpunten:
I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.
Reactie Thunder Data Systems
6 dagen geleden
Sergio, once in a while we read comments like yours, and we are left brimming with pride. Everything you mentioned is a core value to us: responsive, thorough service, ease-of-use, cost-effective pricing, rapid responses to bugs, and attention to the smallest details that make it all possible. Thank you for your excellent rating and for making our day!
Ron
Overwogen alternatieven:
Just the event ticketing software we needed
Opmerkingen: I really couldn't fathom the level of attention we received from ThunderTix. We are a very small non-profit. But we were treated like we were their most important customer. They get our highest customer service recommendation. Fantastic.
Pluspunten:
We are a non-profit that has 2 model train shows a year. We currently have 500 to 1,000 attendees to our 1 day shows. We believe we can grow our attendance by selling advance tickets. We are a family friendly event and we believe that families will find it helpful to be able to purchase tickets in advance. ThunderTix provides all the features we need. They actually have more features than we need. We don't do reserve seating and there are no limits on how many tickets we can sell, within reason. Our main criteria was not having to worry about attendees duplicating tickets and being able to self-serve purchasing tickets, printing their own ticket, and reprinting their own ticket if needed.
Minpunten:
There were a couple of minor issues getting set up with our payment processor. However ThunderTix was EXTREMELY proactive and helpful getting these problems resolved.
Reactie Thunder Data Systems
4 maanden geleden
You wrote that you were treated like a VIP despite being a small account. Do you know why? Because you ARE a VIP! I promise you that every single client is as important as the other. I'm pleased you got the level of attention you deserved. Thank you for your very kind words. They mean a lot to all of our hard working staff.
Phil
Great features, functions and capabilities
Opmerkingen: We are an all-volunteer community theater. Thundertix allows us to concentrate on the performance instead of having to constantly worry about the back office functions. The software made keeping track of advance sales, season tickets and reservations very simple.
Pluspunten:
The ability to sell tickets to a performance in a variety of ways... season subscriptions, flex passes, gift certificates, multiple price points, discount coupons, "sections of the house".
Minpunten:
The biggest challenge to us was that tickets sold "at the venue" were still charged the full rate, even when the customer paid cash. That caused us to not use the software at point of sale, and so our reporting was never clean.
Reactie Thunder Data Systems
2 maanden geleden
Phil, I can tell that you are a professional in the theatre space, because your needs are exactly why we've tailored our platform for the arts. Did you know that you can add a fee specific for those patrons arriving at the box office that might be a bit higher than if they self-serve online? Processing orders online and at the box office in the system helps conserve all date around your patrons in one place (gift cards, concession sales, and donations). We provide this feature to help you encourage customers to purchase ahead. This helps save box office staff time, ushers them into the door quickly (with opportunities for food and beverage upsells), and helps you collect revenues in advance. Please consider a slightly differentiated fee. I appreciate your feedback and love the 10/10 review!
Geverifieerde reviewer
Fine but not the best option out there
Opmerkingen: I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.
Pluspunten:
The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.
Minpunten:
The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.
Reactie Thunder Data Systems
6 maanden geleden
Thanks for your great feedback! Since your review, we completely redesigned our entire box office portal! The navigation was completely changed and is much more intuitive than before. You can now enter multiple notes on an order, and they can be both edited and/or deleted! In addition, we made improvements to interlinking wherever possible to make it easier than ever! We truly aim to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you!
Rebecca
A great reoccurring ticketing option
Opmerkingen: I have really appreciated your quick customer service.A lot of the problems could have been solved much quicker if Thundertix had revealed that your integration system with websites doesn't really work. It took much too long for Thundertix to communicate this and we lost many sales. I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. Your quick responses are great. I really like all the other services you provide. Easy to use.
Pluspunten:
Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service.
Minpunten:
It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales.
Reactie Thunder Data Systems
2 maanden geleden
Thank you for the kind words and the critique, as both are important to us. Chrome upended things when they stopped providing persistent "sessions" which track processes between your browser and ours. Sadly, we were forced to pull our support for iframes. However, we are working on two new options to ensure your customers have a great experience. Please keep your eye out for our newsletter updates, and thank you for sharing your thoughts.
