ThunderTix

ThunderTix

door Thunder Data Systems

Wie gebruikt ThunderTix?

Ondersteunt organisaties op het gebied van uitvoerende kunsten - theaters, dans, gala's en komedie - plus livemuziek, rondleidingen en festivals. Evenementvermeldingen in het Engels, Frans en Spaans.

Wat is ThunderTix?

Ondersteuning van de uitvoerende kunsten en locaties voor livemuziek met volledig geïntegreerde tools om je kassa efficiënt te beheren: gereserveerde zitplaatsen, abonnementen, fondsenwerving, cadeaubonnen, marketing, merchandise, klantentrouw, kortingsbonnen en enquêtes. De enige service zonder ticketkosten; voeg optioneel entreegeld toe en hou alle omzet. Gebruik de gratis proefversie om uitmuntende klantenservice te ervaren en ontdek waarom ThunderTix een uitstekende keuze is voor live optredens.

ThunderTix - Details

Thunder Data Systems

http://www.thundertix.com

Opgericht in 2000

ThunderTix - Prijsoverzicht

ThunderTix heeft geen gratis versie maar biedt wel een gratis proefperiode. ThunderTix betaalde versie vanaf US$ 65,00/maand.

Beginprijs

US$ 65,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van ThunderTix

Conferentie software
Badgebeheer
Beheer van deelnemers
Cateringbeheer
Enquêtes en feedback
Kaartverkoop
Klantenbeheer
Ontwerpbeheer
Registratiebeheer
Ruimte- en zaalinrichting
Sociale promotie
Speakerbeheer
Sponsorbeheer
Badgebeheer
Blokbeheer voor kamers
Bruiloften en partijen
Budgettering
Conferenties/congressen
Enquêtes en feedback
Expositie- en leveranciersbeheer
Gamification
Kaartverkoop
Promotie via social media
Sponsorbeheer
Vrijwilligersbeheer
Beheer van deelnemers
Bevestigingen/herinneringen
Evenementenkalender
Kortings- en couponbeheer
Marketingmanagement
Online betalingen
Online registratie
Promotie via social media
Wachtlijstbeheer
Websitebeheer
Beheer van gastenlijsten
Drukken van badges
Gegevens importeren en exporteren
Gegevenssynchronisatie
Kaartverkoop
Leads vastleggen
Multi-evenementenbeheer
Onderverdeling van deelnemers
QR-codes
Rapportage en analyse
Zoeken in gastenlijsten
Beheer van deelnemers
Beheer van levensmiddelen en dranken
Contractbeheer
Evenementenbeheer
Factureren
Klantenbeheer
Multi-faciliteit
Personeelsbeheer
Reserveringenbeheer
Resourcebeheer
Verkoopbeheer
Bemiddeling van kaartverkoop
Consessiebeheer
Kaartverkoop
Kaartverkoop ter plaatse
Kassasysteem
Klantgegevensbeheer
Mobiele kaartverkoop
Online kaartverkoop
Overzicht beschikbare plekken
Personeelsbeheer
Promotiebeheer
Seizoenskaarten
Streepjescodes en tickets scannen
Thuis afdrukken
Tickets reserveren
Websitebeheer

Reviews van ThunderTix

5 van 174 reviews worden weergegeven

In totaal
4,7/5
Gebruiksgemak
4,6/5
Klantenservice
4,8/5
Functies
4,5/5
Waar voor je geld
4,7/5
Sergio G.
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    Zonder beoordeling
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 24-2-2016

"Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service."

Opmerkingen: I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

Pluspunten: It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales.
*Customer Service
*Dependable
*Automated Pre-sale system
*Automated Post-sale system
*Works on smartphones and tablets with easy.
*Promotional tools.
*Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate.
*SSL Encryption on their end.
*Works with multiple merchant portals

Minpunten: I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 24-2-2016
Lauren B.
Senior Marketing Director
Entertainment, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 15-5-2020

"Customer Service A+"

Opmerkingen: We have been using Thundertix for nearly three years, and have been big fans of the software from the beginning, but their response to changing needs during the COVID-19 crisis have made us ThunderTix fans for life. The Thundertix team has quickly and efficiently continued to add new features that are critical during this time. The newly added options to bulk refund tickets to gift certificates and add automated social distancing seating charts are GAME CHANGERS for our industry right now. They have saved our staff hours of time and energy by implementing easy to use, effective features. Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.

Pluspunten: The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features. We are a non-profit theatre company that operates 10 small venues (sub 300 seats). Things we love: assigned seating, easy transfer and refund options, PDF tickets, unlimited user accounts (we have lots of ticketing volunteers), integrated email, offer to round up to nearest $5 for donation, bulk discount code creation, season tickets, pre and post event surveys.

Minpunten: We would like to see more versatility within season tickets, such as creating season or package tickets across multiple venues. We would like to see additional versatility with coupon codes, such as creating a code that can be used only once per person.

  • Bron van de reviewer 
  • Beoordeeld op 15-5-2020
Geverifieerde reviewer
Group Sales Representative and Events Assistant
13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    2/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 22-6-2018

"Fine but not the best option out there"

Opmerkingen: I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Pluspunten: The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Minpunten: The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Antwoord van de leverancier

van Thunder Data Systems op 18-10-2018

Thanks for your great feedback. We spent a bit of time this year trying to improve our interlinking to make it easier than ever, and our efforts will continue. We truly want to be the most efficient, time saving software.

If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in.

I'll look forward to hearing from you!

  • Bron van de reviewer 
  • Beoordeeld op 22-6-2018
Melanie R.
Operations Manager
Kunst en nijverheid, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 9-12-2019

"Thundertix is not just a software program - it is a community. "

Opmerkingen: Overall our experience is excellent. We are very happy with this product!

Pluspunten: We love working with ThunderTix. ThunderTix has an amazing support system in place. It is like having another team member in the office that you can go to and say 'this isn't working for me, can you do something about it?' And they say Yes - And then they do it!! This past Friday I contacted ThunderTix Support with a feature request and they had it sorted out by the time I got back to the office on Monday. Their team truly listens to what their users want. It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business. ThunderTix is not just a software program - it is a community. ThunderTix is constantly adding features (requested and voted on by their users) to give more value to the product. I love opening up the program and learning about the features and tweaks other users want to see and then to watch as ThunderTix takes actions on making those changes and updates. Specific features of the software we like include: selling gift certificates online, integration with our website and with others like mailchimp, donation options on checkout, coupons, and automatic emailing. ThunderTix was very easy to learn and also very easy for me to then train others on. And whenever I get lost I know that their Support will respond to my emails within minutes. Literally minutes. That's what I like best about ThunderTix: knowing that they have my back.

Minpunten: If I had to pick something - converting my monthly invoices from USD to CAD but really that's not an issue.

  • Bron van de reviewer 
  • Beoordeeld op 9-12-2019
Kirsten S.
Office Manager
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 19-9-2019

"For the New Employee"

Opmerkingen: The program, for the money, delivers a fantastic product. It is dependable and most of what we want to do with it is available. Also, it is always improving with regular updates that make it even more robust and user-friendly.

Pluspunten: As a new employee, I appreciated that, since the previous employee had already loaded it with events, I was up and running from day 1. I could navigate to what I needed and I could sell tickets without too much training. I haven't preloaded and posted a whole season of events yet, but I have added additional performances to existing shows and I've added the occasional event. Once you've done it, it is a fairly simple process. Also, in the short amount of time that I have been using Thundertix I have seen multiple updates and improvements made to the software that were either beneficial for me or they were changes that I could see would be helpful to someone in a slightly different business or industry. The software seems to always be improving.

Minpunten: I don't like the coupon and discount limitations. For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well. The FAQ's are extensive, but if you aren't familiar with the vocabulary used within the system, you spend a lot of time trying to figure out what words to use for a successful search.

Antwoord van de leverancier

van Thunder Data Systems op 24-9-2019

Hi Kirsten!

Thanks for your great feedback about how easy it was to get started with ThunderTix!

I wanted to let you know that you can absolutely create a coupon to offer a percent off the entire transaction. Next time you create a coupon, look for the option that says, Select the manner in which your customers should use the coupon and choose, "Limit Usage to Once per Order". We also have a Coupons Video Tutorial that you might find helpful here:

https://www.thundertix.com/videos/create-event-coupons/

Our support team is incredibly knowledgable with every facet of the platform, so if you ever have questions, don't hesitate to reach out to us to save time searching through the public support forum. We also offer an option for phone support as an annual add-on to any service plan, if interested.

  • Bron van de reviewer 
  • Beoordeeld op 19-9-2019