AppointmentPlus

door AppointmentPlus

Wie gebruikt AppointmentPlus?

AppointmentPlus ondersteunt kleine, middelgrote en grote ondernemingen wereldwijd in meer dan 100 sectoren. Deze toepassing is ontworpen om te kunnen opschalen, en sommige klanten plannen elke maand meer dan 1.000.000 afspraken.

Wat is AppointmentPlus?

Bespaar tijd en geld met de software voor afsprakenplanning van AppointmentPlus. AppointmentPlus heeft meer dan 10.000 locaties wereldwijd en voorziet zowel grote als kleine bedrijven, waaronder Coca-Cola, International Paper, GE, Anheuser-Busch, Campbell's Soup, Costco, Bank of America, H&R Block, Cargill en vele anderen. Klanten zijn enthousiast over de klantenservice en training. Dit platform streeft ernaar om elke klant die het bedrijf ondersteunt snelle en nauwkeurige antwoorden te bieden. Meld je aan om vandaag nog een demo te bekijken.

AppointmentPlus - Details

AppointmentPlus

https://www.appointmentplus.com/

Opgericht in 2001

AppointmentPlus - Prijsoverzicht

AppointmentPlus heeft geen gratis versie maar biedt wel een gratis proefperiode. AppointmentPlus betaalde versie vanaf US$ 49,00/maand.

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Beginprijs

US$ 49,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van AppointmentPlus

  • Afspraakherinneringen
  • Geautomatiseerde planning
  • Groepsplanning
  • Kalendersynchronisatie
  • Klantendatabase
  • Mobiele toegang
  • Multilocatie
  • Online betalingen
  • Online reserveren
  • Reserveringsbeheer voor kamers
  • Terugkerende afspraken

Bekijk de volledige lijst van Afspraken software

  • Administratiebeheer
  • Arbeidsloon
  • Beheer van onderdelen
  • Factureren
  • Inventarisatie
  • Klantendatabase
  • Offertes
  • Onderhoudsplanning
  • Payrollbeheer
  • Plannen
  • Servicegeschiedenis
  • VIN-decoder
  • Voertuigen bijhouden
  • Werkorderbeheer

Bekijk de volledige lijst van Auto-onderdelen software

  • Afspraakplanning
  • Artsenbeheer
  • Beheer van patiëntdossiers
  • Factureren
  • Faculteits- en personeelsbeheer
  • Multilocatie
  • Naleving van HIPAA-richtlijnen
  • No-show bijhouden
  • Slepen en neerzetten
  • Terugkerende afspraken
  • Wachtdiensten plannen
  • Zelfserviceportal

Bekijk de volledige lijst van Medische planningssoftware

  • Afspraakplanning
  • Faciliteitsplanning
  • Geautomatiseerde planning
  • Groepsplanning
  • Klasplanning
  • Multilocatie
  • Personeelsplanning
  • Realtime planning
  • Reserveringsbeheer voor kamers
  • Resources plannen
  • Waarschuwingen/Meldingen

Bekijk de volledige lijst van Planning software

  • Afspraakbevestigingen bijhouden
  • Afspraakplanning
  • Betalingsherinneringen
  • E-mailherinneringen
  • Herinneringen om terug te bellen
  • Kalenderbeheer
  • Online reserveren
  • Opnieuw plannen
  • SMS-herinneringen
  • Terugkerende afspraken

Bekijk de volledige lijst van Software voor afspraakherinnering

  • Afspraakherinneringen
  • Afspraakplanning
  • Factureren
  • Klantenbeheer
  • Lijst met services
  • Mobiele verzorging
  • Personeelsbeheer
  • Provisiebeheer
  • Terugkerende afspraken
  • Verkooppunt
  • Voorraadbeheer

Bekijk de volledige lijst van Trimsalon software

AppointmentPlus alternatieven

Meer alternatieven voor AppointmentPlus

Reviews van AppointmentPlus

5 van 131 reviews worden weergegeven

In totaal
4,2/5
Gebruiksgemak
4,2/5
Klantenservice
4,3/5
Functies
4,1/5
Waar voor je geld
4,1/5
Robert N.
Director of Customer Success
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 29-3-2018

"5 Stars Plus"

Pluspunten: We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Minpunten: As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Antwoord van de leverancier

van AppointmentPlus op 12-4-2018

Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, I’m happy to report that we’ve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 29-3-2018
Gordon L.
Assistant Center Director
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 24-4-2020

"Gets the job done most of the time"

Opmerkingen: AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines. We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling.

Pluspunten: Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

Minpunten: It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

Antwoord van de leverancier

van AppointmentPlus op 30-4-2020

Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling.

You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system.

Thanks for taking the time to give us a review!

  • Bron van de reviewer 
  • Beoordeeld op 24-4-2020
Geverifieerde reviewer
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 1-3-2018

"Clunky, difficult to use and no better featured than any other app"

Pluspunten: This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations.

Minpunten: All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned. It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything. Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment. Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes. The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-) By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable.

Antwoord van de leverancier

van AppointmentPlus op 14-3-2018

It was painful to read this review from a former client. Clearly they were not happy with our system. Some of what they noted is true. We did move to a three-step process for booking an appointment (select customer, enter appointment information, confirm appointment). Even though this user did not like the change, many of our other clients welcomed the change.

With regard to the system being hard to use, it does indeed have a lot of features. However, most clients report that it's easy to use once you get used to it.

There were a number of other issues noted by this user. Some are definitely valid concerns, and we've listened. We've made many improvements to the software and are super-excited about how these changes are helping our clients to even better streamline their operations.

We're jazzed about even more features and tools we'll be releasing soon.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 1-3-2018
Aimee G.
Counselor
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 15-4-2020

"Great value for money and easy to use"

Opmerkingen: This scheduling program has allowed us to customize the availability of each provider, who can make changes to their availability for meetings, days off, and vacations easily. The providers can see real-time changes to their daily schedules. It is also easy to see a client's appointment history and generate a report for the purpose of appointments attended, canceled, no shows, etc. We also often use the feature to schedule recurring appoints for clients who want the same appointment at the same time each week.

Pluspunten: We use this product daily to schedule our clients across 8 providers. It allows us to separate out each provider's availability, mark changes with different colors, create reports to show reasons for appointment cancellations, all while allowing each provider to access their own schedule anytime and having the office staff oversee all 8. We can see all open appointments on any given day, or all open appointments for a specific provider by the week. We use this calendar scheduling platform separate from other office software, but it is simple to keep the window open in Chrome and open it to make client appointments.

Minpunten: Really nothing that we don't like about the program after using it for several years. We went to this from paper schedule book and haven't looked back.

Antwoord van de leverancier

van AppointmentPlus op 5-5-2020

Thank you for the excellent review, Aimee! Yes, the ability to quickly and easily control one's availability is a strength of AppointmentPlus. And I see you use it for both centralized booking as well as allowing individual counselors to manage their schedules and appointments. Different user access types is also a useful feature of the system. Thank you for being an AppointmentPlus client!

  • Bron van de reviewer 
  • Beoordeeld op 15-4-2020
Stephanie W.
Director of Client Support
Telecommunicatie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 16-4-2020

"Customized Software For a Wide Variety of Clients"

Opmerkingen: Our overall experience in working with Appointment Plus has been very positive. We are lucky enough to have direct contact with several of their support members and leadership team, and almost always, they are willing to go above and beyond to assist us.

Pluspunten: We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms. Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs.

Minpunten: Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email. Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website.

Antwoord van de leverancier

van AppointmentPlus op 4-5-2020

Stephanie, thank you for taking the time to write a review. We appreciate it. We also appreciate My Receptionist being a long-time answering service partner. Thank you also for pointing out our "above and beyond" service. Our clients and partners deserve great service from us. Thanks again!

  • Bron van de reviewer 
  • Beoordeeld op 16-4-2020