The Nortridge Loan System

New to the system, still learning what it has to offer.

Pluspunten:

Very flexible and easy to customize without expensive IT resources.

Minpunten:

Some weird way to accomplish some of the automations or rules

Very powerful Loan management software

Opmerkingen: The ability for us to create our own custom platform to manage loans is great and the support has been amazing.

Pluspunten:

NLS is very customizable down to the field level. You can add scripting to many areas allowing you to create a powerful user platform to serve your needs

Minpunten:

Upgrades can be troublesome depending on the level of customization done. It requires much testing in a development environment.

Poor Support & Lacking of Knowledge of Their Own Product

Opmerkingen: This company attempts to make themselves look big and like they can handle big business, but when it comes to true support they cannot keep up.

Pluspunten:

Better than having no account management software. I'm sure if you are just doing automobile or home loan financing, it probably works fine.

Minpunten:

Their User Interface is ancient and is not awful to use, but it's certainly not easy. I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup. Our software developers have found multiple bugs in their product and when we report them they either try to argue that it's not a bug or they take 6+ months to fix the bug. - NortRidge's support of their NLS product is horrible. * I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup. * We use their report server product (which is just a replicated MSSQL database) on their hosted platform and one time they moved it to a new server without telling us and changed the database path without telling us. Our internal manager asked them multiple times if their update would require and username, password, or server changes and they kept telling him 'No'. * They will only do software updates during standard business hours, so they have to take your business offline while they do it and you have to pray they don't cause new problems after the software updates are done. We most certainly had issues with bugs or problems after an update and they don't have a rollback process.

Review

Opmerkingen: The overall experience has been amazing! The Nortridge team has been awesome to work with, and we truly feel they are concerned about our overall needs as a company to not only maintain but grow into areas we weren’t able to in our legacy system.

Pluspunten:

The ability to customize almost everything

Minpunten:

The limited options on branch security and reporting.

Nortridge for Loan Servicing

Opmerkingen: Outstanding. I was able to bring up one seat when my business was small, and grow that easily and cost-effectively. The system is highly stable, well supported, and easy to integrate with and easy for collectors to use.

Pluspunten:

Ease of reporting, ease of setup and change management, outstanding loan accounting capabilities, value

Minpunten:

Most CFOs would love to have a GL module