Mikogo

Opmerkingen: I had been using Mikogo for several years now and most of the time it worked fine for my purposes. Specifically, I conduct remote enrollment services and need the software to run on any platform (ie. Mac & PC). I never have more than one participant besides myself in the conference. I also need to be able to transfer control of the mouse and keyboard for remote signature. I need to be able to transfer documents via secure file transfer or FTP and the software must be HIPAA compliant. Mikogo ran fairly well for me unless I had a Mac participant. In those cases, I found I was not always able to transfer mouse and keyboard control and unable to transfer documents. Recently I purchased a new laptop and when I ran the software from this PC, I could not find any documents to transfer even though they were stored locally on my PC. When I tried contacting support, I was unable to reach anyone by phone or chat and my emails went unanswered. I was given no other option than to drop my subscription and look for another service. Shame on you Mikogo, for selling a product in this country without any access to technical support.

Pluspunten: It was fairly easy to use and in up until recently had few complaints.

Minpunten: The product gets failing grades for support when things don't work as planned!

Opmerkingen: This is one of the best alternatives for conferencing or meeting through VoIP. There is no call number for India so you can use an app or browser to join the conference. The application itself is light and does run from the laptop so no need to high-end pc.

Pluspunten: This workes with browser, that's a huge plus for me. No software installation for the client of any kind. you just browse and share your screen with the client for solving a problem or giving them a tutorial.
The one to one and all other VoIP call working really well. I can use my lappy mic and speaker to do a VoIP call and schedule a training meeting. The free version does give us big flexibility and it is just enough for a small and midsize freelancer like me.

Minpunten: For voice call conferencing there is no number for India, which is really a down for me. As most of my customers are from INDIA.

Opmerkingen: I used this to troubleshoot issues with friends and family located all over the country.

Pluspunten: 1. It's free.
2. It's easy to install on any machine/platform.
3. It's easy to start meetings and invite people to join.
4. It's easier to use remote tools, like keyboard and mouse control, and to provide remote assistance.

Minpunten: I have not run into anything that I don't like about this tool. When I first ran it, it seemed non-intuitive as I was used to another product, but after using Mikogo, I readily gave up the other product.

Opmerkingen: I have had nothing but excellent experiences with the software. The free version is more than enough for the personal use and the enterprise version is perfect for business.

Pluspunten: It is the easiest from all the remote assist programs that are out there.

Minpunten: Mikogo could work a lot faster. There is a lot of delay between the two computers.

Pluspunten: This software does basic remote access for free!

Minpunten: There are bugs to work out, it doesn't capture UAC prompts properly, and doesn't capture windows key keystrokes properly.