De klanten variëren van kleine bedrijven tot Fortune 500-bedrijven. Dit platform heeft de uitgavenbeheeroplossingen die je vandaag nodig hebt en kan in de toekomst met je bedrijf meegroeien.
Wat is SAP Concur?
SAP Concur levert bedrijven van elke omvang en stadia meer dan enkel automatisering: het biedt een volledig verbonden uitgavenbeheeroplossing die reizen, kosten, leveranciersfacturen, naleving en risico omvat. De wereldwijde expertise, toonaangevende innovatie en het dynamisch ecosysteem van verschillende partners en toepassingen ontsluit krachtige inzichten die bedrijven helpen de complexiteit te verminderen en de uitgaven duidelijk te zien, zodat ze deze proactief kunnen beheren.
Opmerkingen: Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.
Pluspunten: We use to have to do our expense Report by hand but now with concur the process is done in no time.
Minpunten: The mileage tracker in my opinion still needs a little work.
Bron van de reviewer
Beoordeeld op 26-11-2019
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Functies en functionaliteit
Waar voor je geld
Waarschijnlijkheid van aanbeveling
Bron van de reviewer
Beoordeeld op 7-9-2021
"Easy to use and a great phone app"
Opmerkingen: Total peace of mind when it comes to reimbursement of charges on my company travel card and purchasing card.
Pluspunten: I would say my company made a good choice with SAP Concur for expense reporting.
1) Since it is so well integrated with the company policy, I am only given options for airlines, rental cars and hotel that the company approves. All I need to do to book is simply click.
2) All receipts can be easily be tracked. The phone app is so convenient that I just take a picture of the receipt, for say a meal, and it stores it for me to attach to a line item on my expense report later.
3) It is also integrated with the bank that issues the corporate card or the company travel card that expenses on my bank statement are automatically identified and transferred to my Concur account for me to view and append to my expense report.
4) The report filling itself is very simple and easy to understand and doesn't take too much time.
Minpunten: The only thing I can say that could improve is some menu options may not be exhaustive or may have multiple correct options. For example, one discrepancy I had in the past was, it was not clear to me under which category my expense fell under. However, this was such a minor issue that all I had to do was just switch it to the right category after advice from the accounting department. The expenditure in this case was related to conference related registration fee.
"Complex and glitchy but better than other options"
Opmerkingen: My experience is generally positive - system is up most of the time, things work like they are designed to, etc. But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way. I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur.More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer.In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system.Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution.So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.
Pluspunten: All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value. Generally logically designed and easy to use as an administrator.
Minpunten: Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems. But as a non-profit and a union, I don't have a standard accounting system. I need to be able to report in formats required by the federal government (LM2), the State of California (FPPC/Lobbying Reporting), and my board of directors. But the Concur system doesn't have sufficient flexibility of variables to allow for the generation of the complex account code system we use because of these conflicting reporting needs.So if anyone ever comes out with an expense reporting software that takes those unique needs into account, I will jump in a second. But no one else has anything better so far.In addition, the fact that any custom fields I create do NOT integrate with the Concur mobile software means that my users have to enter their data in on the mobile and then go to the desktop and add additional data. Before we used custom fields, they were able to use the mobile system exclusively, but we weren't getting all the information I need. So now we have a hybrid system that requires working on the report twice, once when the receipt is uploaded from their mobile device and then again when they want to add the cost centers and submit the report. Doesn't make my users very happy and costs more in time and effort than no customization.Receipt management at the accounting review level is also very limited and frustrating. Assumes too much