Encompass

Don't expect to learn this software quickly

Opmerkingen: I received the trial version of this software back in 2000, while I was using a very user friendly software that this software has put them almost out of business. I was so excited about this software when I was running my own small business but I couldn't even get anyone to tell me how much it cost because they wouldn't talk to me, in addition, it hadn't been fully released just yet. I am a mortgage loan processor. I have worked for companies that are lenders and brokers, plus ran my own small company. I have worked for approximately 5 mortgage companies, but only one of the 5 had the assets and server to run it. In addition, server size and assets are not the only requirements to run this software, you need in house admins that have a lot of experience with this software.

Pluspunten:

What I like most about this software it has the ability to do anything you set up for it to do but with a high price and very educated admin needed.

Minpunten:

The price of this software is not even available publicly and what is required to run this software is very much hidden from the public.

Robust Mortgage LOS

Opmerkingen: My overall experience with Encompass is positive. I did take admin classes so I could properly add/remove loan programs, user profiles and set business rules. All of our users became very comfortable with the functionality of the program. Several employees that left our company have shared with me that they missed the functionality of this program.

Pluspunten:

Encompass is a robust mortgage software with a lot of robust features and solutions for mortgage bankers. I would consider it the industry standard platform for this business sector. Everything is customizable, including the permissions of each type of user and many functions can be done from directly within the system. I am in accounting, and I heavily utilized their reporting functions which I found to be user friendly and extremely robust. Yo

Minpunten:

Set up and administration of Encompass is not for most users. Many companies will either hire a consultant that specializes in administration of Encompass, or the will hire and inside Encompass Administrator. Fortunately, they do provided training if you would like someone from within your organization to take on this role. The cost is also high. I personally felt that more admin services could be included at this price point.

My Expert Review Using Encompass for 10 Years

Opmerkingen: Encompass is a software many people would use, but as you want to grow and expand your team, it becomes a headache. It is not as efficient to use as other products, it is not web based, and is not team oriented or user friendly.

Pluspunten:

Their support team regarding technical support with the software, they were extremely knoledgable.

Minpunten:

It is using an outdated source code, outdated User Interface, expensive product that is not competitive in its pricing, lack of ease with integrating third party software.

Encompass Review

Opmerkingen: Once you get the hang of Encompass and explore its nooks and crannies, it becomes a powerful tool in the loan processing business. Initially, the interface felt overwhelming, but over time I found it intuitive and incredibly useful. Its seamless integration with third-party services and real-time updates have streamlined our workflow significantly. While there is a learning curve and occasional slowness, the customizable workflows and comprehensive features have made it essential to our operations, boosting efficiency and improving compliance.

Pluspunten:

Comprehensive toolset Seamless third-party integrations User-friendly interface Efficient document management Real-time updates and tracking Customizable workflows Strong compliance support

Minpunten:

Can be slow at times Steep learning curve for new users Occasional interface complexity High cost for small businesses Requires frequent updates Limited mobile functionality

Robust and 2nd to none. the long standing standard

Opmerkingen: overall, this is the tried and true platform that overall has a set of features that puts it ahead of the competition.

Pluspunten:

the document management and the dashboard customization are probably the biggest features that stand out on the platform

Minpunten:

if you don't save often enough, you lose your work - highly annoying. it does not have integrated income calculation worksheets. I realize this changes often, but it seems that integrated income calculations would be a great addition since it is used daily.

Needed but Not User Friendly

Opmerkingen: Its probably the best it gets but unfortunately noone has yet to do it better. Saddening to think we can so so many things in Home Loan Origination that make it easy on the consumer yet lack so severely in the development of a user-friendly LOS system.

Pluspunten:

Encompass is probably the best LOS system out there but that's also the problem. It has a lot of features, so many in fact that it makes it even more difficult to use. You "can" do just about anything in Encompass in regards to Loan Origination but it is not easy to learn and very cumbersome to use.

Minpunten:

Too busy. Too much like I'm sitting at a 1985 version of Apple IIe computer. It's not very user friendly and doe not have near the helpful help buttons that it needs to quickly explain the thousands of different radio buttons and boxes that it offers. Sure, you can call their "help desk" number or watch their training videos, but have you ever had to watch a training video for Amazon? eBay? Google? - Get my point?

Encompass 360 is the Cadillac of loan origination systems if you can get it to work.

Pluspunten:

I like all the bells and whistles the loan origination software includes. The system is customizable from every aspect.

Minpunten:

I do not like the Ellie Mae hosting of the data servers. Their servers are very inconsistent. Also, there are issues when more than 1 person enters the loan.

Encompass is a DUD

Pluspunten:

Encompass has many features which makes the system very versatile.

Minpunten:

I do not like the software because it is very slow for the end user. Also, all the features makes the software overwhelming at times.

Encompass

Pluspunten:

ease of use and description of tabs is a plus

Minpunten:

the latency issues with this software is too much- needs a faster process

A very robust tool for loans officers and loan professionals when determining loan options and UW

Pluspunten:

very flexible and customer service is very good. They are very attentive to requests and are able to timely rectify problems with viable solutions

Minpunten:

Not enough conferences to attend. The conferences are a wealth of information and would like to see them more often

Te ayuda con tus finanzas

Pluspunten:

Es in programa muy intuitivo y de fácil uso e implementacion

Minpunten:

Depende el equipo donde se instale si no cumple las características se torna lento

Encompass Review by Mortgage Operations Professional

Opmerkingen: Encompass is a solid tool for originating mortgage loans, especially when selling to FNMA or FHLMC. It provides convenience in terms of one place to keep all loan files, including those with adverse action notices and closed and sold loans. The functionality can take time to master, but it is simple enough once you know your way around.

Pluspunten:

It was a great tool for tracking loans from origination to closing and beyond. The disclosure tracking system ensures compliance with all applicable laws and regulations. The ability to run AUS, order appraisals, and obtain VOEs and other third-party documentation was convenient and efficient.

Minpunten:

The formatting was a little archaic. The methods for searching were not always user friendly and it was hard to know if everything I was attempting to search for was being pulled up. Some forms could not be edited while certain windows were opened, which was inconvenient.

Encompass - Mortgage - Intern Review

Opmerkingen: Overall, I love Encompass. It was very easy to learn and was effective in managing loan information. I'm sure I will see Encompass again in my future shortly.

Pluspunten:

This software is very user friendly. It's able to hold TONS of information and organize it all into one place. The pipeline is very easy to navigate. It's clearly shown what is what. I loved using this software while in my internship, I really learned a great deal.

Minpunten:

The one thing I didn't like about it is the visual aspect. It kind of just looks outdated and old.

Encompass or Caylyx?

Opmerkingen: I give it an 8 out of 10. Encompass takes a while to learn, and if you are new to the industry - it can be a pain to learn this system and how to sell/the process

Pluspunten:

You might be wondering what LOS to use. I do recommend Encompass as it has many integrations with pricing and pulling credit. You can completely work in Encompass with minor use of a CRM.

Minpunten:

I do like using a CRM often. It is great for keeping track, but you cant make any custom fields or access notes/convo log quickly.

Poor Performance and Customer Service

Opmerkingen: I'm an IT professional who hates this antiquated software with a passion. The performance is horrible and has customer support to match. Regardless of the issue, their answer is to add more RAM. Their data center is crashing? Not theirs but yours for not having 24GB of RAM per machine. Their app is 32-bit so it can't even use more than 4 GB. I attended the Ellie Mae conference trying to get an idea of what others did to improve performance. Their response was that you should just learn to deal with it because Ellie Mae won't acknowledge issues.

Pluspunten:

Nothing comes to mind. I'm currently looking at other options to replace Encompass.

Minpunten:

Everything. The app is obsolete and needs to be completely replaced. Ellie Mae lacks the expertise to host a data center and it shows. Most days their IT staff have no idea an issue is occurring. Customer support's default reply is "no one else has complained" until they realize it is a wide spread issue and only then do they take any sort of half hearted action. When Encompass crashes, and it will frequently, there is nothing you can do but restart your process.

Great Origination LOS for Mortgage Lenders

Opmerkingen: Anyone who can take a 1003 application will find this system a breeze to use. It is easy for an originator who is not computer savvy to use without too much system training.

Pluspunten:

This program is based online so you can access your client's loan from anywhere and work from any location. The ability to merge, duplicate, and split files makes this an incredible LOS to work in since loan scenarios can change at any time.

Minpunten:

If you do not have internet or have an internet outage, you will not be able to access the software.

Good software but...

Opmerkingen: I have used Encompass at several different companies. In each case, it is set up differently causing a huge learning curve. I realize that it is designed to be customizable to each company but it is TOO customizable. It needs to be more standardized because the admins who support it (as best they can) spend to much time chasing down problems and compliance issues. When a group of admins have had to create their on group online to discuss problems because they are not getting support from the company that's pretty bad. Apparently, the strength of this software is the servicing side which I am not familiar with. The origination side is clunky compared to Point, Genesis, Byte, Dorado and others I have used in my 33 years in the business.

Pluspunten:

Good on the servicing side

Minpunten:

Software is too busy and visually unorganized and not user friendly or intuitive.

I'm a daily user

Pluspunten:

Easy to organize and search, run reports. I like that you can store additional paperwork in the efolder and assign specific user roles

Minpunten:

It can be very slow if a lot of users are on at once. Maybe due to server issues or internal network

Encompass is a necessary evil.

Pluspunten:

It provides us with the ability to create loan applications, and that's about all it is good for.

Minpunten:

It is very "clunky" and not even sort of user friendly. It is slow as heck and well behind the times technology-wise.

Lots of in-house work & cost

Opmerkingen: It is a system necessary to complete the origination and training.

Pluspunten:

Does have some cool features especially around state disasters and other triggers and red flags to help identify issues which are more ancillary.

Minpunten:

Locks you into their vendors or you get charged excessively. In addition, it takes hiring one to two certified programmers to keep the programming running while paying excessively.

Thes best for mortgage agreed

Pluspunten:

This is the best software for mortgages easy to use and user friendly

Minpunten:

Least like about software is when there is an update there are always glitches

Encompass does it all

Opmerkingen: Origination software that organizes and maintains the file throughout the process. Allows for complete paperless offices.

Pluspunten:

The features that are most impactful is the ability for all levels of the loan process to be able to work on a file without security issues. Each department has its own permissions so there is no concern for file manipulation.

Minpunten:

The number of features can be overwhelming for new users. It is complex and niche driven. It is very expensive so there isn't universal acceptance in the industry due to the barrier to entry for smaller shops.

Great support

Pluspunten:

ellie mae has fantastic support for any questions or troubleshooting

Minpunten:

make sure you have proper bandwidth, takes a lot of resources.

Daily User

Opmerkingen: Slow and lacking in a true flow process

Pluspunten:

Integration with DU/LP, Credit, pipeline management

Minpunten:

This software has very time consuming issue with custom documents and file saving. . .

Best mortgage software I have ever used.

Opmerkingen: My experience has been positive. I find it a lot easier than other mortgage software systems.

Pluspunten:

I like the reporting functions of the software. The ability to order third party services such as flood certificates, appraisals, compliance checks is top-notch. [SENSITIVE CONTENT HIDDEN] does a good job of releases updates and support.

Minpunten:

Only one person can work in a file at a time. It would be nice if at least two people could work in a file at once.