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Frazer
Wat is Frazer?
Met meer dan 21.000 dealers biedt Frazer uitgebreide BHPH- en externe financiering, onbeperkt afdrukken van formulieren, integratie van elektronische betalingsverwerking, gratis onbeperkte technische ondersteuning via telefoon, chat of e-mail, integraties met financieringsmaatschappijen, mogelijkheid om te blijven voldoen aan federale en staatsspecifieke voorschriften, een volledig boekhoudpakket om je bedrijf te beheren, OFAC-controles, Federal Buyers Guide, privacykennisgeving, onbeperkte toegang op meerdere werkstations, leveranciersbeheer en aanpasbare rapportage.
Wie gebruikt Frazer?
Zelfstandige handelaren in tweedehandsauto's die een kwalitatief hoogwaardig, eenvoudig te gebruiken DMS (documentmanagementsysteem) willen voor een betaalbare prijs.
Twijfels over Frazer?
Vergelijk met een populair alternatief
Frazer
Andere goede alternatieven voor Frazer
Reviews over Frazer
BEST COMPANY EVER
Opmerkingen: The best experience I've had from being sold the product to dealing with their 24/7 tech support. you won't find a more dedicated company. if you're thinking about this product do yourself a favor. Just do it already. I promise you won't regret the purchase.
Pluspunten:
ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.
Minpunten:
no cons. They are open to suggestions to improve their product and usually add them to the next update.
Why I have used Frazer DMS software for over 20 years
Opmerkingen: I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.
Pluspunten:
Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.
Minpunten:
That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state
Reactie Frazer Computing
4 jaar geleden
Hi Michael, We appreciate your feedback and thank you for the great review! Here's to another 20+ years of working together to help provide the quality software and customer service that independent dealers should come to expect!
A Full-Featured Package for Small Independent Dealers
Opmerkingen: Despite the frustrations I experienced while using Frazer, I have to admit that for the price you pay, you get more than an excellent value. With that said, I would gladly pay more for snappier responsiveness, true web/cloud based services, and a bit more simplicity for the important things... like selecting a slate of forms and just letting them print with the defaults unless I specify otherwise. The hosting business is for the birds it needs to be web-based and responsive. We're out of the stoneage!!
Pluspunten:
There are some areas where Frazer punches way above its weight and delivers unbelievable value for the price you pay. For example, the integration of FinanceExpress to rate VSC, GAP, and other ancillary products is terrific (if you're working in an environment lacking true menu platform. It makes canceling a VSC or GAP contract (flat cancellation -- not for repo or cust request) a breeze. Frazer's integration with DealerTrack for RegUSA & ELT are a bit clunky, but the info was there and I didn't have to retype it, and for that I will always be grateful. There's also a [probably] little-used feature called FETCH that lets you shop insurance for a customer once you've entered all their information into the deal. It has provided a way to go for insurance for customers on a number of occasions that I wouldn't have otherwise found. The nice people who work in the forms department are beyond amazing and quickly get forms added and properly programmed so they print with the proper data in the proper spots. They do a great job in a short turn-around time.
Minpunten:
Every PC I wanted to work on with Hosted Frazer, I had to go through. rather laborious and finicky installation process that would create all kinds of whacky folders. And the "hosted" part is no joke... it creates a virtual machine with it's own file structure. While its faster than the old client-server system, its still frustratingly slow in comparison to fully web-based DMS solutions. It could take several minutes if I wanted to adjust a deal to a max amount to finance or a max payment for Frazer to calculate that out. THAT'S OUTRAGEOUS!! And we had blazing fast internet!!! I like the idea of having form packs... but I still have to click through prompt after prompt to get my docs to print. And PRINTING... IT is SLOW! I cannot tell you how many times I spoke ill of this DMS because of the difficulties I had printing documents. I was at the point of just going to a system of hash marks on index cards to keep track of things than deal with Frazer again when I called support and they walked me through setting my printers and making changes when I went to another of our locations. I made an infographic hand out for our all of our teams across all locations because that help tool isn't a Frazer thing. OH, and when you go to save a document, say on your desktop, you have to navigate through a confusing tree of unfamiliar drives and directories to save the document where you want it because your Desktop isn't really where your desktop normally is when you use hosted Frazer.
Eerder overwogen alternatieven:
FRAZER IS MY RIGHT HAND
Opmerkingen: FRAZERS SIDEKICK DOESNT PROPERLY UPLOAD THE PICTURES TO MY WEBSITE
Pluspunten:
THE INTEGRATION BETWEEN FRAZER AND ALTS OR ETAPS IS SO HELPFUL, AND OFFERING OUTSIDE FINANCING THROUGH THE PLATFORM HELPS CREATE AN INCREASE IN SALES BECAUSE OUR CUSTOMERS CAN LEAVE FINDING THE FINANCING TO US.
Minpunten:
I WOULD ONLY ASK HOW TO GET SIDEKICK TO WORK
Reactie Frazer Computing
5 jaar geleden
Hello Michael, Thank you for taking the time to give us such great feedback. We would love to return the favor by helping make sure your Sidekick app is working properly. Please feel free to call one of our helpful support techs at 888-963-5369 and we will be certain to get Sidekick and your uploads sorted in short order.
Every Dealer needs Frazer!
Opmerkingen: appreciate the fast support and very user friendly and affordable!
Pluspunten:
the ease of understanding each screen and the reporting
Minpunten:
since it's based on one computer in our office, the other users have a slight lag-time when communicating with the main computer
