Wat is ChannelAdvisor?

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has helped brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness.

Wie gebruikt ChannelAdvisor?

Leading brands and retailers looking to engage with consumers across their buyer's journey, expand their reach across marketplaces, and improve fulfillment.

ChannelAdvisor - Details

ChannelAdvisor

Opgericht in 2001

ChannelAdvisor - Details

ChannelAdvisor

Opgericht in 2001

Video's en afbeeldingen van ChannelAdvisor

ChannelAdvisor-video
ChannelAdvisor Software - 1 - miniatuur

Vergelijk de kosten van ChannelAdvisor met soortgelijke producten

Vanaf

N.v.t
US$ 19,00/maand
US$ 25,00/maand
N.v.t

Gratis versie

Gratis versie Nee
Gratis versie Nee
Gratis versie Nee
Gratis versie Nee

Gratis proef

Gratis proef Nee
Gratis proef Ja
Gratis proef Ja
Gratis proef Nee

ChannelAdvisor - implementatie en ondersteuning

Ondersteuning

  • E-mail/helpdesk
  • Kennisbank
  • Telefonische ondersteuning
  • Chatten

Implementatie

  • Cloud, SaaS, Web

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie
  • Video's

Functies van ChannelAdvisor

  • API
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Beheer van meerdere kanalen
  • Beschikbaarheidsbeheer
  • Bonusbeheer
  • Campagnebeheer
  • Contentbeheer
  • Distributie via meerdere kanalen
  • Dynamische prijzen
  • E-mailsjablonen
  • Elektronische betalingen
  • Factuurbeheer
  • Gegevens importeren en exporteren
  • Gegevenssynchronisatie
  • Integraties van derden
  • Inventarisatie
  • Kalenderbeheer
  • Kamers reserveren
  • Kanaalanalytics
  • Kanaalbeheer
  • Kansenbehee
  • Kortingsbeheer
  • Leads beheren
  • Marketing via meerdere kanalen
  • Online reserveren
  • Orderbeheer
  • Partnerbeheer
  • Partnerportal
  • Pipelinebeheer
  • Prestatiemeetwaarden
  • Prijs- en margebeheer
  • Productcatalogus
  • Promotiebeheer
  • Provisiebeheer
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime gegevens
  • Realtime updates
  • Reserveringenbeheer
  • Reserveringsbeheer
  • Sjabloonbeheer
  • Taakbeheer
  • Verkooprapporten
  • Voorraad bijhouden
  • Voorraadbeheer
  • Workflowbeheer

Bekijk de volledige lijst van Channel management software

  • API
  • Aandelenbeheer
  • Aanpasbare rapporten
  • Activiteitendashboard
  • Analyse van verkooptrends
  • Beheer van cadeaubonnen
  • Beheer van ontvangstbewijzen
  • Beheer van retailvoorraad
  • CRM
  • E-mailmarketing
  • Elektronische betalingen
  • Gegevenssynchronisatie
  • Inkooporderbeheer
  • Integratie in de administratie
  • Integraties van derden
  • Klantendatabase
  • Klantgeschiedenis
  • Kortingsbeheer
  • Loyaliteitsprogramma
  • Magazijnbeheer
  • Meerdere valuta's
  • Multilocatie
  • Offline toegang
  • Orderbeheer
  • Personeelsbeheer
  • Postorder
  • Prognose
  • Promotiebeheer
  • Provisiebeheer
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime gegevens
  • Realtime rapportage
  • Realtime updates
  • Retourbeheer
  • Streepjescodes en tickets scannen
  • Verkooporders
  • Verkooppunt
  • Verkooprapporten
  • Vervoersbeheer
  • Verwerking van creditcards
  • Voor de detailhandel
  • Voorraad bijhouden
  • Voorraad bijvullen
  • Voorraadbeheer
  • Voorraadbeheersysteem
  • Voorraadoptimalisatie
  • eCommerce-beheer

Bekijk de volledige lijst van Retail software

  • API
  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Activiteitendashboard
  • Analyse van verkooptrends
  • Beheer van meerdere kanalen
  • Beheer van productgegevens
  • Beheer van retailvoorraad
  • Bestellingen bijhouden
  • CRM
  • Campagnebeheer
  • Catalogiseren/categoriseren
  • Contentbeheer
  • E-mailmarketing
  • Elektronische betalingen
  • Gegevensbeveiliging
  • Gegevenssynchronisatie
  • Inkooporderbeheer
  • Integratie van sociale media
  • Integraties van derden
  • Kanaalbeheer
  • Kitting
  • Klantenaccounts
  • Kortingsbeheer
  • Loyaliteitsprogramma
  • Marketing via meerdere kanalen
  • Meerdere valuta's
  • Meerdere winkels
  • Mobiele toegang
  • Multilocatie
  • Orderbeheer
  • Orderverwerking
  • Promotiebeheer
  • Rapportage en statistieken
  • Realtime gegevens
  • Retourbeheer
  • Reviewbeheer
  • SEO-beheer
  • Sjablonen
  • Sjabloonbeheer
  • Slepen en neerzetten
  • Verkooporders
  • Vervoersbeheer
  • Verwerking van creditcards
  • Voorraad bijhouden
  • Voorraadbeheer
  • Waarschuwingen/Meldingen
  • Websitebeheer
  • Winkelwagen
  • eCommerce-beheer

Bekijk de volledige lijst van Webshop software

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Reviews over ChannelAdvisor

Lees alle 55 reviews

Gemiddelde score

In totaal
3,8
Gebruiksgemak
3,6
Klantenservice
3,3
Functies
4,1
Waar voor je geld
3,2

Reviews op basis van score

5
20
4
21
3
3
2
6
1
5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Kristyn M.
Kristyn M.
SA Lead in VS
Geverifieerde LinkedIn-gebruiker
Consumentenelektronica, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

BlueBoard = Love

5 3 jaar geleden

Opmerkingen: Overall, I've had nothing but an awesome experience with BB, it's made my morning so much easier and more reliable and I've gotten so many new people at our company using it now, thanks to the CES visit we had from you this year. Thank you all, so much!

Pluspunten:

BlueBoard has not only changed the way I monitor MAP pricing online, but has also reinvented the way our Marketing Team can see product reviews from customers and allows our sales guys to see whether product are well stocked enough. It's amazing!

Minpunten:

There are quite a few updates that happen, which is great, but I wish that there was a pop-up mini tutorial each time something changed to show me how to manage my page the new way. For example, I spoke with customer rep. this morning (he's the best!) and had to ask him where to find a group of filtered products I had set up because the filter aspect of BB had changed.

Reactie BlueBoard.io

3 jaar geleden

Hello Kristyn, thank you for your super nice comment! We're glad we could steer your workflow towards more productivity. We'll strive to better communicate about our frequent updates to make sure no one gets lost!

Moshe D.
Director in VS
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Powerful software but Expensive and hard to learn

5 2 jaar geleden

Opmerkingen: The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Pluspunten:

Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Minpunten:

TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash. They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

Reactie ChannelAdvisor

2 jaar geleden

Moshe, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Randy B.
Owner in VS
Meubels, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Good software but not the best company

3 4 jaar geleden

Opmerkingen: All in all it is good software but not the best company to work with.

Pluspunten:

CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Minpunten:

It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

Martin D.
IT Manager in VK
Consumentengoederen, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Seems like a great product but project support is abysmal

4 vorig jaar

Opmerkingen: The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.

Pluspunten:

It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.

Minpunten:

The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.

Reactie ChannelAdvisor

vorig jaar

Dear Martin, Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer.

Bill U.
Bill U.
Owner in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Think twice before using ChannelAdvisor

4 5 maanden geleden

Opmerkingen: Once you get through the onboarding and support issues the software runs great. The cost starts to drain you after a few months, and you start to question yourself for getting into a 2-year contract. When my contact finally ended, I was paying over $2K a month. When my contract was up, they really didn't want to renegotiate. They just wanted to sign me up for another two years. It seems like the business model is to sign you up for two years and get as much out of you as they can with onboarding cost, monthly fees, and 2-3% of your revenue. ChennalAdvisor is a public company and to continue to show strong margins they just as well have you leave and bring on another newbie.

Pluspunten:

There is no doubt that ChannelAdvisor has some of the best software on the market which makes it very tempting. The software has a ton of functionality (Most you'll never use). It supports a lot of marketplaces and the mapping for those marketplaces is great. Built in Auto Pricer and a lot of other features.

Minpunten:

Cost!!! Contracts!!! No Support!!! No phone support. Waiting days for email support. No help with onboarding unless you pay thousands They lock you in with a Long Contract I really don’t feel comfortable with and can't get out of. Crazy High monthly fees. When your revenue gets to a predetermined amount, they start to take a percentage of revenue on top of the monthly fees. The software is really complicated and most of the time it requires some level of support that's nonexistent. You may have to wait days to get a question answered and most of the time they will just send you to a help page link.