SurveyMonkey

Wie gebruikt SurveyMonkey?

Professionals in CX-, HR-, marketing-, IT- en groei of iedereen die wil weten wat hun klanten, werknemers of prospects willen, nodig hebben en verwachten.

Wat is SurveyMonkey?

Het door mensen aangedreven gegevensplatform van SurveyMonkey wordt vertrouwd door 98% van de Fortune 500 en wordt gebruikt in meer dan 350.000 organisaties. Het biedt miljoenen mensen over de hele wereld een manier om feedback om te zetten in actie die groei en innovatie stimuleert.

SurveyMonkey - Details

SurveyMonkey

https://www.surveymonkey.com/mp/enterprise/

Opgericht in 1999

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SurveyMonkey - prijsoverzicht

SurveyMonkey heeft een gratis versie en biedt een gratis proefperiode. SurveyMonkey betaalde versie vanaf US$ 25,00/maand.


Beginprijs

US$ 25,00/maand

Gratis versie

Ja

Gratis proef

Ja

SurveyMonkey - implementatie en ondersteuning

Ondersteuning

  • 24/7 (contact met medewerker)
  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web
  • Mobiel - iOS native
  • Mobiel - Android native

Training

  • Live online
  • Webinars
  • Documentatie

Functies van SurveyMonkey

  • E-maildistributie
  • Live tussenstanden bijhouden
  • Logica voor overslaan
  • Ondersteuning voor audio/beelden/video
  • Online enquêtes
  • Polling via sms
  • Presentatietools
  • Telefonische enquêtes
  • Tools voor gegevensanalyse
  • Typen meerkeuzevragen
  • V&A
  • Verzamelen van feedback

Bekijk de volledige lijst van Poll tools

SurveyMonkey alternatieven

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Reviews van SurveyMonkey

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4,6
Klantenservice 4,3
Functies 4,4
Waar voor je geld 4,5

Software beoordelen

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Schrijf een review!
Faibrey D.
Data Analyst
Landbouw, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 23-7-2020

"Data Collection and Analysis Master"

Opmerkingen: It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Pluspunten: The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Minpunten: The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

  • Bron van de reviewer 
  • Beoordeeld op 23-7-2020
Roxanne D.
Accountant
Administratie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 1-11-2020

"Survey Monkey allows honest feedback"

Opmerkingen: The software may not be user friendly for those who are creating the survey but it is quite straightforward for those who are giving their feedbacks. When survey monkey was used by the organization to strengthen our organization. We were free to answer honestly and anonymously.

Pluspunten: Survey monkey allows you to be anonymous which allows the feedback to be honest. We use survey monkey in our organization to resolve conflicts and for the use of organisational growth. Since it can be anonymous no one have to fear to type what they actually think and HR will know how to move forward since the feedbacks would be considered honest and not forced.

Minpunten: Even though survey monkey is beneficial to our organization it as a few cons. We needed a method to use in our department to resolve an issue and would like to do so without anyone fearing to speak because they would be judged or the issue would have just gotten worst. So we decided to use survey monkey. I most say it got the job done but we had a few hiccups along the way. Firstly, the software isn't user friendly for beginners. It doesn't offer many selections when it comes on to customization. We had to choose from only 12. The package that you get at the standard rate limits you alot and if you want more you have to upgrade.

  • Bron van de reviewer 
  • Beoordeeld op 1-11-2020
Kristen B.
Consultant
Biotechnologie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    2 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 17-3-2020

"It does the job but leaves much to be desired."

Opmerkingen: I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Pluspunten: It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Minpunten: The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

  • Bron van de reviewer 
  • Beoordeeld op 17-3-2020
Ben E.
Director of Communications
Hoger onderwijs, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 22-9-2020

"Aesthetically pleasing, effective, and highly customizable"

Opmerkingen: Overall, I'm highly satisfied with SurveyMonkey for our organization's needs. Working for a social organization, our marketing efforts deviate from the standard corporate or business needs. One of our biggest efforts is receiving feedback from programming or educational content and SurveyMonkey has been instrumental in allowing us to do that.

Pluspunten: Having used other products similar to SurveyMonkey, I can safely say that SurveyMonkey is one of the most aesthetically pleasing. Its customization allows for branding and personalizing forms to keep marketing efforts in-line with brand standards.

Minpunten: To have access to more robust analytics, it requires a higher paid plan, which is unfortunate. Paying for a mid-tier option, it feels like those analytics should be included.

  • Bron van de reviewer 
  • Beoordeeld op 22-9-2020
Timmy T.
Software Engineer
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    3 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 18-8-2020

"Superior to Google Forms"

Opmerkingen: I use Surveymonkey in emails to determine best meeting times and practice. Also, our internal team leaves a survey active on our website so users can rate and provide feedback on our current software and patches.

Pluspunten: I like that any Surveymonkey user can call their help center if there's some sort of problem or question. Nothing like that for Google Forms. Also, upgrading SurveyMonkey allows surveys to be hosted on websites, which is great for regular-recurring meetings.

Minpunten: I did not like the "custom" charts that were available for premium users. I was hoping to have more control over the type and aesthetic of the chart produced.

  • Bron van de reviewer 
  • Beoordeeld op 18-8-2020