--- description: Ontdek de plus- en minpunten van SurveyMonkey en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Marktonderzoek software](/directory/10041/market-research/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.nl/software/32728/surveymonkey Pagina: 1 / 422\ Volgende: [Volgende pagina](https://www.capterra.nl/software/32728/surveymonkey?page=2) > Een toonaangevend enquêteplatform. > > Oordeel: score van **4.6/5** door 10513 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt SurveyMonkey? Professionals in CX-, HR-, marketing-, IT- en groei of iedereen die wil weten wat hun klanten, werknemers of prospects willen, nodig hebben en verwachten. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 10513 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Momentive - **Locatie**: San Mateo, VS - **Opgericht**: 2009 ## Commerciële context - **Beginprijs**: US$ 30,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Albanees, Arabisch, Armeens, Baskisch, Bengaals, Bosnisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Georgisch, Grieks, Hebreeuws, Hindi, Hongaars, IJslands, Iers, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Lets, Litouws, Macedonisch, Malayalam, Maleis, Nederlands, Noors, Oekraïens, Perzisch, Pools, Portugees, Portugees, Punjabi, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Swahili, Tagalog, Tamil, Telugu, Thai, Tsjechisch, Turks, Vietnamees, Welsh, Zweeds - **Beschikbare landen**: Australië, Brazilië, Canada, China, Denemarken, Duitsland, Finland, Frankrijk, Hongkong SAR van China, Ierland, India, Italië, Japan, Nederland, Nieuw-Zeeland, Noorwegen, Portugal, Rusland, Spanje, Turkije en 4 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Aanpasbare vragen - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Benchmarking - CES-enquêtestructuur - CSAT-enquêtestructuur - Communicatie via meerdere kanalen - Dashboard - Distributie via meerdere kanalen - Doorlopende feedback - E-mailbeheer - E-mailmarketing - Engagement tracking - Enquêtes en feedback - Enquêtes opstellen - Erkenning van medewerkers - Feedbackbeheer - Formulierbeheer - Formulieren maken en ontwerpen - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Klantensegmenten - Live Results Sharing - Logica voor overslaan - NPS-enquêtestructuur - Offline antwoorden verzamelen - Peer-to-peer erkenning - Pulse surveys - Rapportage en analyse - Rapportage en statistieken - Segmentering - Sentimentanalyse - Sjabloonbeheer - Slepen en neerzetten - Sms-berichten - Tekstanalyse - Third-Party Integrations - Toezicht houden op klachten - Trendanalyse - Typen meerkeuzevragen - URL's aanpassen - Visuele analyse - Voorwaardelijke logica - Vraagstructuren - Vragenbibliotheek - Workflow Automation ... en 7 meer functies ## Integraties (99 in totaal) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... en 84 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Marktonderzoek software](https://www.capterra.nl/directory/10041/market-research/software) ## Gerelateerde categorieën - [Marktonderzoek software](https://www.capterra.nl/directory/10041/market-research/software) - [Formulierautomatisering](https://www.capterra.nl/directory/10023/forms-automation/software) - [Formulier software](https://www.capterra.nl/directory/33235/form-builder/software) - [Poll tools](https://www.capterra.nl/directory/31220/polling/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Alternatieven 1. [Typeform](https://www.capterra.nl/software/137289/typeform) — 4.7/5 (983 reviews) 2. [UmfrageOnline](https://www.capterra.nl/software/201674/enquetes-maken) — 4.6/5 (1788 reviews) 3. [Google Forms](https://www.capterra.nl/software/176571/google-forms) — 4.7/5 (11594 reviews) 4. [Jotform](https://www.capterra.nl/software/158456/jotform-4-0) — 4.7/5 (2928 reviews) 5. [Survicate](https://www.capterra.nl/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "Fast way to setup surveys for free" — 5.0/5 > **Babatunde** | *24 april 2025* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I used SurveyMonkey for my marketing research and the platform was userfriendly, i could get insights and charts in different formats. > > **Minpunten**: The problem with free version is the ads, this is very distracting for those trying to get to the end of the survey. I suggest moving all ads to survey completion page. > > I enjoyed using SurveyMonkey for getting customer insights and distributing the form across the internet. As a user, Navigating SurveyMonkey questions was fairly quick and easy ----- ### "SurveyMonkeys couldn't be better" — 5.0/5 > **Chiara** | *15 augustus 2026* | Rechtspraktijk | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I started to use SurveyMonkeys quite a bit ago, I took a few and helped to create others. It is very helpful and the feedback you get is instantaneous, plus it's very intuitive to work with. It helped my team back then to get some answers from every employee, would recommend\!\! > > **Minpunten**: My overall experience with SurveyMonkeys is okay so I don't have anything to complain about, didn't have any issues with it. > > I would definitely recommend it to agencies,companies, everybody that needs a larger answer from many people, works great\!\! ----- ### "Easy to Use and Great for Collecting Feedback" — 5.0/5 > **Heather** | *16 september 2026* | Consumentengoederen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: SurveyMonkey is very user friendly and makes it easy to create and distribute professional surveys without needing a lot of technical knowledge. I like the variety of templates and question types, as well as how quickly surveys can be customized and shared with customers or employees. The reporting features are also helpful because responses are organized in a way that makes feedback easy to review and understand. > > **Minpunten**: My biggest drawback is the pricing structure. The basic features work well, but many of the more useful customization, reporting, and advanced survey features require a paid or higher tier plan. This can make it expensive for a small business or for someone who only needs to create surveys occasionally. > > Overall, my experience with SurveyMonkey has been positive. It is a reliable and easy to use platform that makes collecting feedback from customers, employees, or other groups simple and efficient. Surveys can be created and shared quickly, and the results are presented in a clear, useful format. While I would like to see more features included at the lower price levels, the platform itself works well and saves time when collecting and analyzing feedback. ----- ### "Good Outreach Tool" — 3.0/5 > **Staci** | *30 juli 2025* | Internet | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The contact list is well-organized and easy to navigate. I appreciate the ability to send out multiple, customized emails. The surveys provided valuable data, which helped me achieve my project goals and digital marketing needs. > > **Minpunten**: The biggest con is the overwhelming number of promotional emails received after registration, which came weekly and started feeling like spam. > > While I liked the software, I found better options available. However, my overall experience was not unpleasant. There were some great features that helped with the overall success of my project. ----- ### "SurgeryMonkey is best for feedback" — 5.0/5 > **Brooke** | *21 juni 2026* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I loved the ease of use, survey design and scheduling options. Team and employment engagement is phenomenal with this software\! > > **Minpunten**: I don’t have any complaints. I will always leave positive review feedback because of the great customer support and value for money\! > > I used this software as a teacher to receive feedback from surveying my students and it was a very smooth process\! ----- Pagina: 1 / 422\ Volgende: [Volgende pagina](https://www.capterra.nl/software/32728/surveymonkey?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/32728/surveymonkey) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens