Volusion

Volusion has given us a great web site

Opmerkingen: We have been using Volusion since 2011. It has never failed us. Never has a customer or a potential customer called with a complaint about any aspect of our web site. We have hundreds of products, and thousands of customers. It is so easy to create new products, new pages, new categories, and arrange them as I wish. Volusion ia also handling our PPC accounts, creating and maintaining ads, with weekly reports. Overall, I would recommend Volusion to anyone looking to create a digital storefront.

Pluspunten:

The stability. There's never been an issue with connectivity.

Minpunten:

There are not very many options for offering my customers discounts. Coupon codes are very restricted.

Great ecommerce platform

Opmerkingen: I've had a great experience with a software I continue to use it to this day

Pluspunten:

This is a very easy to use platform that I was able to learn quickly and has helped me immensely

Minpunten:

If you're using multiple items especially in the hundreds plus I would definitely recommend the import export function

At Least, the Customer Service Used to Be Good

Pluspunten:

When we had issues, customer service was always easy to reach and super responsive.

Minpunten:

I've always been someone who tries to solve my issues myself, before resorting to reaching out for help; but more and more their reference pages have been hit or miss. Many links will take you to a login page, and then tell you that you don't have access. More and more, we're seeing features separated between V1 and V2 accounts, but no guidance as to which account a user has OR how they can upgrade if they want to. Hoping for some help in this regard, I tried to chat with support repeatedly, only to find a loading dialog that never quite gets there. When you cancel the request, it tells you no one was available to help. Giving up, I sent an email to the address provided and have yet to hear back... Prior service experiences taught me to expect more from the Volusion team.

Volusion works

Opmerkingen: all of my sales go through it

Pluspunten:

easy to help customers find what they are looking for

Minpunten:

setting up was so very horrid, total pita

Good but aging

Opmerkingen: We've used Volusion for over 10 years now. Overall, it is a solid platform which is reliable and easy to use on a day to day basis. Basic set up and basic changes are fairly straightforward, but more advanced features are harder to use. As newer platforms such as Shopify and BigCommerce have become more popular in recent years, Volusion has not kept up with them in terms of features offered or ease of use.

Pluspunten:

Using Volusion to manage a website and ecommerce is fairly straightforward and easy once it is set up. Managing orders is a simple process.

Minpunten:

The platform is starting to show its age. There are often things that we see other websites doing that we want to do but are unable because Volusion does not support those features. Trying to do more advanced things often involves going into the html and making changes manually (but they do give you step by step instructions for doing so).