CallCenterNOW

Wie gebruikt CallCenterNOW?

De bedrijven van klanten vertrouwen op een hoge bedrijfstijd, efficiënte inkomende en uitgaande gesprekken om hun bedrijfsmissies voor B2B en B2C te vervullen.

Wat is CallCenterNOW?

De cloudgebaseerde callcenteroplossing van ChaseData biedt geavanceerde technologie en waarde voor callcenters met 5 of meer medewerkers. Uitstekende prestaties, klantenservice en gebruiksvriendelijke interfaces maken ChaseData de duidelijke keuze voor je zakelijke behoeften. Voorspellende nummerselectie voor uitgaande gesprekken, in de wachtrij geplaatste progressieve nummerselectie en nummerselectie met beheerde voorvertoning worden gecombineerd in één krachtig softwarepakket dat moeiteloos kan worden geïntegreerd met een groot aantal toepassingen van derden. Neem vandaag nog contact op met dit bedrijf op om een gratis demo aan te vragen.

CallCenterNOW - Details

ChaseData

http://www.chasedatacorp.com

Opgericht in 1997

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CallCenterNOW - prijsoverzicht

CallCenterNOW heeft geen gratis versie maar biedt wel een gratis proefperiode.


Gratis versie

Nee

Gratis proef

Ja

CallCenterNOW deployment and support

Ondersteuning

  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web
  • Geïnstalleerd - Windows

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van CallCenterNOW

  • Automatisch nummers kiezen
  • CRM
  • Oproepen opnemen
  • Oproepscripts
  • Oproepverdeling
  • Predictief kiezen
  • Preview dialer
  • Progressief kiessysteem
  • Telefoongesprekken plannen

Bekijk de volledige lijst van Auto-dialer software

  • Campagnebehee
  • Escalatiebeheer
  • Gemengd callcenter
  • Handmatig kiessysteem
  • Inbound callcenter
  • Interactive Voice Response (IVR)
  • Oproepen opnemen
  • Oproepregistratie
  • Oproepscripts
  • Outbound callcenter
  • Predictief kiezen
  • Progressief kiessysteem
  • Rapportage en analyse
  • Realtime chatten
  • Wachtrijbeheer

Bekijk de volledige lijst van Callcenter software

  • Belgroepen
  • IVR en spraakherkenning
  • Oproepen opnemen
  • Oproepen routeren
  • SIP-trunking
  • Virtuele extensies
  • Webvergaderen

Bekijk de volledige lijst van Cloud PBX-software

  • Automatisch nummers kiezen
  • Bellijstbeheer
  • Campagnebehee
  • Dashboard
  • Gegevensbeheer
  • Leaddistributie
  • Leads vastleggen
  • Leadscoring
  • Oproepen opnemen
  • Prestatiebeheer

Bekijk de volledige lijst van Inside sales software

  • Campagnebehee
  • Campagnespecifieke beller-ID
  • Controle van oproepen
  • Leads beheren
  • Lijstbeheer
  • Naleving van FCC-richtlijnen
  • Naleving van FTC-richtlijnen
  • Oproepen doorsturen
  • Oproepen opnemen
  • Telefoongesprekken plannen

Bekijk de volledige lijst van Predictive dialer software

  • Automatische nummerkiezer
  • Callcenterbeheer
  • Contactenbeheer
  • Controle van oproepen
  • IVR en spraakherkenning
  • Predictief kiezen
  • Rapportage en analyse
  • Telemarketingbeheer
  • VoIP

Bekijk de volledige lijst van Telefonie software

  • Contactenbeheer
  • Geïntegreerde communicatie
  • Interactive Voice Response (IVR)
  • Online spraakoverdracht
  • Oproepen opnemen
  • Oproepen routeren
  • SIP-trunking
  • Toegangsopties/machtigingen
  • Voicemailtranscriptie

Bekijk de volledige lijst van VoIP-software

CallCenterNOW alternatieven

Meer alternatieven voor CallCenterNOW

Reviews van CallCenterNOW

Read all reviews

Overall rating

4,8/5

Average score

Gebruiksgemak 4,8
Klantenservice 4,8
Functies 4,7
Waar voor je geld 4,7

Review software

Share your experiences with other software buyers.

Schrijf een review!
Chelsea C.
Director of Business Development and Inside Sales
Facilitaire diensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 20-11-2018

"ChaseData Call Center Review"

Pluspunten: ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!

Minpunten: I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.

Antwoord van de leverancier

van ChaseData op 26-11-2018

Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData.

  • Bron van de reviewer 
  • Beoordeeld op 20-11-2018
Wayne D.
Dir Call Centers
Marktonderzoek, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 16-11-2019

"Dir Call Centers"

Opmerkingen: Support has been excellent, the team is knowledgeable and quick to reply. We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.

Pluspunten: Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed. The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.

Minpunten: It is very powerful and there are a number of ways to implement a solution.
Take time to think your deployment through.

Antwoord van de leverancier

van ChaseData op 18-11-2019

Wayne, thank you very much for you review. We always appreciate working with you and if you ever need anything, don't hesitate to contact us.

  • Bron van de reviewer 
  • Beoordeeld op 16-11-2019
Michael M.
Insurance Broker
Verzekeringen, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    3 /5
  • Gebruiksgemak
    2 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 31-10-2018

"Doesn't work with a MAC"

Pluspunten: Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.

Minpunten: Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 31-10-2018
Kenneth B.
Director of Systems Engineering
Marketing en reclame, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-7-2017

"ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost."

Opmerkingen: This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Pluspunten: I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

Minpunten: I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

Antwoord van de leverancier

van ChaseData op 11-7-2017

Thank you Kenneth for your review.

  • Bron van de reviewer 
  • Beoordeeld op 10-7-2017
Brock S.
COO
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 1-11-2016

"Better than Five9 or Spitfire!"

Opmerkingen: I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month. The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.

Pluspunten: I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast. #1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself. With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Minpunten: The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 1-11-2016