--- description: Ontdek de plus- en minpunten van DialedIn CCaaS en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DialedIn CCaaS - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [DialedIn CCaaS](/software/29589/callcenternow) # DialedIn CCaaS Canonical: https://www.capterra.nl/software/29589/callcenternow Pagina: 1 / 14\ Volgende: [Volgende pagina](https://www.capterra.nl/software/29589/callcenternow?page=2) > Veelzijdige, flexibele, gehoste callcentersoftware (inkomend en uitgaand) met een zeer eenvoudig(e) implementatie, beheer en gebruik. > > Oordeel: score van **4.8/5** door 325 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt DialedIn CCaaS? De bedrijven van klanten vertrouwen op een hoge bedrijfstijd, efficiënte inkomende en uitgaande gesprekken om hun bedrijfsmissies voor B2B en B2C te vervullen. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 325 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ChaseData - **Opgericht**: 1997 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Canada, Verenigde Staten ## Functies - Aanpasbare rapporten - Activiteitendashboard - Agent-interface - Automated Attendant - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Belgroepen - Beller-ID - Bellijstbeheer - CRM - CTI (Computer Telephony Integration) - Call screening - Callcenterbeheer - Campagnebeheer - Chatbot - Communicatie via meerdere kanalen - Contactenbeheer - Controle van oproepen - Dashboard - Geautomatiseerde routing - IVR - Inbound callcenter - Interactie bijhouden - Kwaliteitsbeheer - Leads beheren - Lijstbeheer - Op rollen gebaseerde toestemmingen - Oproepen bijhouden - Oproepen doorsturen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Oproepverdeling - Outbound callcenter - PBX - Personeelsbeheer - Predictief kiezen - Prestatiebeheer - Rapportage en analyse - Rapportage en statistieken - Third-Party Integrations - Virtuele extensies - VoIP - Voicemail - Waarschuwingen/Meldingen - Wachtrijbeheer ## Integraties (9 in totaal) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - SugarCRM - Zapier - Zoho CRM ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Gerelateerde categorieën - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Predictive dialer software](https://www.capterra.nl/directory/30597/predictive-dialer/software) - [Telefonie software](https://www.capterra.nl/directory/30084/telephony/software) - [Inside sales software](https://www.capterra.nl/directory/30680/inside-sales/software) - [Auto-dialer software](https://www.capterra.nl/directory/30999/auto-dialer/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (918 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4081 reviews) 4. [Five9](https://www.capterra.nl/software/132405/five9) — 4.2/5 (483 reviews) 5. [CallHippo](https://www.capterra.nl/software/159578/callhippo) — 4.4/5 (684 reviews) ## Reviews ### "All Call Centers Need DialedIn" — 5.0/5 > **Mary Ellen** | *13 augustus 2025* | Consumentendiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It works. Simply works as it should. No restarting every hour or so, loosing time from work. Customers hear me and I hear them. It accurately tracks my logged in time. > > **Minpunten**: I have yet to find anything I do not like. There just is not anything an agent can dislike about DialedIn. > > I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn. ----- ### "Good company to use" — 5.0/5 > **Eileen** | *10 juni 2026* | Telecommunicatie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Easy operation and dialog is good. Like the ease of where all the buttons are . Also like the fact that you can put yourself busy > > **Minpunten**: Sometimes crashes while dialing multiple campaigns. The information givinen on the call info could be better. > > Happy with it\! But there eis room for improvement. Especially with the info part of it. I feel we are missing alot ----- ### "Former employer" — 3.0/5 > **Tatijana** | *14 mei 2026* | Groothandel | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go > > **Minpunten**: Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call > > Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it ----- ### "Best dialer" — 5.0/5 > **Jeremy** | *5 maart 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. > > **Minpunten**: Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. > > Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent ----- ### "Solid System With Room To Improve" — 5.0/5 > **Jennifer** | *14 mei 2026* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity. > > **Minpunten**: Here’s a strong, clean answer you can give for “What did you like least about DialedIn CCaaS?” — written the way a real agent or supervisor would say it, and grounded in how the system actually behaves. --- What I liked least about DialedIn CCaaS \> The thing I liked least about DialedIn is how inconsistent the pacing can feel across different campaigns. \> Some campaigns fly, others crawl, and as an agent you don’t always get clear visibility into why the dialer is running slow. When the pacing drops, it hurts SLA, talk time, and overall productivity, and it can feel like you’re just sitting there waiting on the system instead of actually working. > > Overall, DialedIn CCaaS is efficient and easy to work with. It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow. The only downside is that pacing can be inconsistent at times, which affects productivity. ----- Pagina: 1 / 14\ Volgende: [Volgende pagina](https://www.capterra.nl/software/29589/callcenternow?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/29589/callcenternow) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens