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Wat is Point of Rental Software?
De oprichters van Point of Rental waren letterlijke raketwetenschappers die voor NASA aan de maanlander werkten. Nu biedt het verhuursoftware die jouw bedrijf naar nieuwe hoogten brengt. De drie bekroonde producten zijn ontworpen voor je bedrijfsbehoeften, ongeacht de grootte of sector. De klantenservice heeft gezamenlijk meer dan 600 jaar ervaring in de verhuursector en weet goed waar de klanten vandaan komen. Nu nog zorgen dat ze op de gewenste bestemming komen.
Wie gebruikt Point of Rental Software?
Rental is leidend in elke (niet-onroerend goed) sector, ondersteund door meer dan 500 jaar huurkennis en software die de concurrentie voortdurend voorblijft qua innovatie.
Waar kan Point of Rental Software worden geïmplementeerd?
Over de leverancier
- Point of Rental Software
- Gevestigd in Grand Prairie, VS
- Opgericht in 1982
Ondersteuning voor Point of Rental Software
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Beschikbaar in deze landen
Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Anguilla, Antigua en Barbuda, Argentinië en nog 66 andere
Talen
Duits, Engels, Frans, Spaans
prijzen van Point of Rental Software
Beginprijs:
- Geen gratis proefversie
- Geen gratis versie
Point of Rental Software heeft geen gratis versie en biedt geen gratis proefperiode.
Over de leverancier
- Point of Rental Software
- Gevestigd in Grand Prairie, VS
- Opgericht in 1982
Ondersteuning voor Point of Rental Software
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Beschikbaar in deze landen
Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Anguilla, Antigua en Barbuda, Argentinië en nog 66 andere
Talen
Duits, Engels, Frans, Spaans
Video's en afbeeldingen van Point of Rental Software
Functies van Point of Rental Software
Alternatieven voor Point of Rental Software
Reviews over Point of Rental Software
My Point of Rental Software story
Opmerkingen: I’ve been using Point of Rental Software since 2013 and I have absolutely using the software. The support staff is always there to help if you need them. I also really like the her help feature that allows you to read up on how to use the software.
Pluspunten:
Windows based Support team Ease of use Integrated website
Minpunten:
Still working out the French translation
Reactie Point of Rental Software
5 jaar geleden
Thanks, Nazli! We're glad you're enjoying the software and our support staff. As you might have heard, we're making a push to get more French-friendly, having added a few French-speaking support team members and a French Canadian salesperson! We look forward to when we're able to be as magnifique in French as we are in English. =)
Overall a good product but better customer support / liaison could be given
Opmerkingen: Once the install was completed, the product is user friendly and easy to use. Any issues directed to the helpdesk are usually solved in a timely manner
Pluspunten:
Took a while to get the installation process done, but now we have been using Syrinx for 2 years without any major issues. Driver app and scheduler are great.
Minpunten:
Stock checks, both sales stock and fleet on mobile device would be very useful.When we signed up we were promised an account manager who would be in contact with us throughout our time with POR, we do not know who our account manager is and they have not made contact in just over 2 years.
Reactie Point of Rental Software
6 maanden geleden
Hey Paul, we're glad Syrinx is working out great for you! I'll let our team know about your concern regarding having an account manager and we'll try to get that issue rectified as soon as possible. Can you email me so I make sure you're the right Paul G.? -Brian
I won't tell you anything I haven't already told them...
Opmerkingen: Great time savings found through implementing Webpay & ESign. I would 100% recommend both.
Pluspunten:
Most of it works most of the time. There are many features which we'd like to use in a slightly different way but are frequently told that it can't do that. We've found a lot of value in paying to customize reports to meet our specific needs.
Minpunten:
Getting anyone from support on the phone that can actually solve a problem is frustratingly tedious; they're all very nice, just not all helpful in a real way. Once you connect with someone who can solve an issue, they rock. We aren't impressed every time a human hears a suggestion/feedback and tells us to go add it to the peer voting system, generally that's why I'm communicating my needs/desires, not to go do it again or elsewhere. The sales team dropped so many balls on our account in the last year that I had to demand a new sales rep, who, due to all factors, delivered the information I was requesting a full three months later, eight months after I originally requested it.
Reactie Point of Rental Software
3 maanden geleden
Hey Ellen, thanks for leaving a review and we're glad that you're enjoying the software in general! I totally understand the frustration of feeling like you're being sent somewhere else when you have a suggestion, but let me offer the "why" so hopefully it's a bit less frustrating: uInnovate helps us manage requests from tens of thousands of Point of Rental users, see which are most desired and impactful, and prioritize solutions to implement. With dozens of developers and dozens of support agents, you can imagine the potential for miscommunication if we handled these requests internally. As a bonus for you, when you use uInnovate, you can see what others have suggested and (hopefully) that your request is already being worked on. =) We're also adding training for our first responders so they can address more issues immediately, preventing the need to wait for an expert; expertise takes time to develop, however. We look forward to continuing to work with you and hope to constantly improve your experience! -Brian
Great software with lots of innvovation but lacks some customization and support
Opmerkingen: POR is the main component in our business and without it we cannot conduct our operations. We have been with the system for over 20 years, seen lots of innovative features, and every version keeps getting better and better. Need more support on their staff and implementations are not smooth but its a great product.
Pluspunten:
Integrations, ease of use, many features, constantly evolving
Minpunten:
Support is not good. Long hold times, inconsistent training on support, after hours support almost non-existent for a 24 hour business. Many times front line support is unaware of features and fixes and it is tough to speak to an experienced support person. Takes too long to get through, get calls back, and get support in the event of a catastrophic failure.
Reactie Point of Rental Software
6 maanden geleden
Todd, we're glad you're still enjoying the software after all these years! Regarding your support issues, I'd like to hear more, if you have the time. Can you email me back with some contact info (all I get from Capterra is a first name/last initial combo) and I'll have our SVP of Customer Experience reach out to you? -Brian
POR is much easier to use than Party Track!
Opmerkingen: We have had some glitches lately that have impacted our business - mostly from credit card issues. Most of the issues prior to that have been easy to fix and your representatives are always pleasant.
Pluspunten:
I love that it is an easy system to use. I have used Party Track before and I love POR way more!
Minpunten:
I wish the sorting was easier to use so that items that go together always show up on the contract without having to physically sort each contract. I also wish some of the reports were easier to figure out. I hate the updates all the time since we have had to physically do them. However, we are moving to the cloud in July, so I'm excited for that to happen!
Reactie Point of Rental Software
6 maanden geleden
Hey Angela, we're glad you're enjoying Point of Rental! We're sorry about the recent CC issues; while it wasn't us creating 'em, we hope our team was able to resolve those quickly enough and that you're all set for the future. =) -Brian
