Projector by BigTime

Great PSA

Opmerkingen: End-to-end the Projector has been wonderful: the sales team took the time to ensure that Projector was a good fit for our business, the implementation was straight forward, and our ongoing support from Projector is great.

Pluspunten:

The reporting - including the ability to report through PowerBI - is very compelling. We leverage the reporting to look across our business as well as dive into the performance of projects.

Minpunten:

Because Projector is such a powerful PSA, it can take time to ramp up.

Project PSA - buyer review

Opmerkingen: Great! A complete improvement and created a previous full time role to a 5 hours a week role.

Pluspunten:

The reporting and different pre-calculated fields are great. Invoicing is easy and simple

Minpunten:

Field naming convention, I wish there was a ID number for all the fields and a dictionary

Cloud based PSA system

Pluspunten:

* It covers project management, resource scheduling and project accounting modules. * The system can manage a fixed bid as well as time and material projects * Covers expense management module. * You can manage project billing and revenue recognition separately

Minpunten:

* lacks a fully capable web platform. all advanced capabilities available only in thin client today.

User-friendly, nice step up from other SaaS based PSA Services

Pluspunten:

It has a big improvement in ease of use over other Professional Service software and services we had previously used. We use the software globally and have gained great acceptance from the professional staff cross-culture in different regions. It's easy to understand and has plenty of aids to speed up time and expense entry. The SaaS based service has been very reliable over the years we have been a customer. It's above expectation given we are a user of several other SaaS based services. Other key points are the administrative functions of the product are far superior than other systems we use. It has a good report writer that they keep improving. Product support via phone is also a big plus. They have well trained, knowledgeable support staff. The accounting system integration has been reliable and has given us no issues with the cloud-based systems.

Minpunten:

We haven't had many requests for new functions. I would like to see some improvement to credit card transaction input. However, their import function from a credit card transaction file works well and has helped a number of people. A mobile app might be nice but isn't critical given the ability to do offline input.

Projector

Pluspunten:

The online platform for timesheets is excellent. The best one that I’ve come across.

Minpunten:

Task planning : This feature is still on the Management portal, which is less user friendly than the web platform.