Alexandria

To begin with, I just admire the customer support round the clock that they give. It's so hard to get stuck that for instance, you have to wait on their working hours, no! They got my needs. Cataloging is so superb and one can be in control of the software by navigating across panes easily.

Alexandria serves as a portal for the vocational training college which gives students access to a myriad of information services. The beautiful thing is that the software is hosted by the manufacturer, removing the need for installation, upgrades and security. We we made subscription, Alexandria takes care of the rest. We find it efficient that all the students at the college use the same user license. While accessing the online library resources, the students enjoy using their own devices, including android based. We also noted that by using Alexandria, we killed two bird with one stone. Alexandria partners with other library solutions, helping us to implement the time saving copy cataloguing as well as providing a platform for subscription of E-Books.

Alexandria offers so many things. It's a great way to organize our collection and know immediately whether we have an item, where it is, and whether it's available. I can fine-tune reports so I can zero in on exactly what I need to know. I can personalize fields and settings, and I can set permissions to restrict how much information others in our building can access or edit. Tech support is top notch! They address my questions and concerns with clarity and with respect, even when I feel I may have a silly question. I've learned much about Alexandria by calling tech support with a few questions and then hearing them explain a better way to do what I'm trying to do.

We just upgraded to Version 7 and I appreciate how seamless and easy the conversion was. The program is so user friendly and nine times out of ten, I can "play" around with things and find exactly what I need. Any time I have an issue and have contacted technical support, they have responded immediately. The other thing I love about Alexandria is their willingness to take the suggestions from the user to improve the operations. I think it is a great program and I hope we always have it in my library.