Wat is ECLIPSE?

Oplossing voor praktijkbeheer die medische instellingen helpt workflowprocessen te beheren met facturering, afspraakplanning en meer.

Wie gebruikt ECLIPSE?

Platform voor het beheer van praktijken waarmee medische instellingen operationele processen kunnen verbeteren met afsprakenplanning, e-mailherinneringen, facturering, elektronische indiening van claims en meer.

Waar kan ECLIPSE worden geïmplementeerd?

Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal)

Over de leverancier

  • MPN Software Systems
  • Gevestigd in Upper Saddle River, VS
  • Opgericht in 1985
  • Chatten

Beschikbaar in deze landen

Verenigde Staten

Talen

Engels

Over de leverancier

  • MPN Software Systems
  • Gevestigd in Upper Saddle River, VS
  • Opgericht in 1985
  • Chatten

Beschikbaar in deze landen

Verenigde Staten

Talen

Engels

Video's en afbeeldingen van ECLIPSE

ECLIPSE Software - 1
ECLIPSE Software - 2
ECLIPSE Software - 3
Nog 3 andere bekijken
ECLIPSE Software - 1
ECLIPSE Software - 2
ECLIPSE Software - 3

Vergelijk de kosten van ECLIPSE met soortgelijke producten

ECLIPSE

N.v.t
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef
US$ 159,00/maand
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef

Functies van ECLIPSE

  • Afsprakenbeheer
  • Behandelingsschema
  • Beheer van claims
  • Beheer van patiëntdossiers
  • Bevestigingen/herinneringen
  • EMR/EHR
  • Elektronische recepten
  • Factureren
  • Intake van patiënten
  • Medische facturering
  • Multi-specialisten
  • Naleving gezondheidszorg
  • Naleving van HIPAA-richtlijnen
  • Patiëntplanning
  • Planning voor artsen
  • Portal voor patiënten
  • Praktijkbeheer
  • SOAP-notities
  • Terugkerende afspraken
  • Verzekeringenbeheer
  • Voor chiropractors
  • Voor fysiotherapie
  • Voorraadbeheer
  • Voortgangsopmerkingen

Alternatieven voor ECLIPSE

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Cloud-based EHR solution that helps hospitals, clinics, and practices manage patients with scheduling, charting, billing, and more.
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Pabau is een complete toepassing voor praktijkbeheer die wordt gebruikt door honderden zorgverleners in het VK. Beheer planningen en behandelingen.
Complete oplossing voor praktijkbeheer met boeken, plannen, facturering en patiëntendossiers.
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Reviews over ECLIPSE

Gemiddelde score

In totaal
4,5 (262)
Gebruiksgemak
4,5 (262)
Klantenservice
4,6 (262)
Functies
4,5 (262)
Waar voor je geld
4,6 (262)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Kevin H.
Kevin H.
M.D. - Physician in Venezuela
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eclipse saved my company!

5,0 5 jaar geleden

Pluspunten:

I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company.

Minpunten:

There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it

Sanda C.
DC in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Spinecare’s experience

5,0 7 maanden geleden

Opmerkingen: I am so glad I made the switch. Eclipse has great customer service and technical support team. Our old software company used to take a few days to contact us back. With eclipse help is available when we need it.

Pluspunten:

Macros!!!! I wish I made the switch long time ago. My new patient exam note takes as long as my daily treatment note used to take. It is efficient, bullet proof and so easy to use!

Minpunten:

I wish we could be in a chart at multiple stations at the same time.

Reactie MPN Software Systems

7 maanden geleden

Thank you for your review! Please call the Help Desk & ask them to turn on "RTDF" for you so everyone in your office can access the same patient simultaneously!

Mario M.
Doctor Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Practice Management Made Easy

5,0 2 weken geleden Nieuw

Pluspunten:

This software packs alot of features, you won't need any other software to run your practice. It is geared specifically for the chiropractic practice which gives you all the features you need and not alot that you don't. It is very user friendly and intuitive in design. Can honestly not think of one bad thing to say about Eclipse. If you do need help support is phenomenal, always friendly and very quick to help with any problems.

Minpunten:

There is nothing I don't like about this software

Therese M.
Owner, Chiropractor in
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Good features but unstable and unpredictable

1,0 6 jaar geleden

Opmerkingen: I began using Eclipse in Oct 2013. To summarize the details to follow: when the system works, it is ok. However we have had consistent problems and the instability, errors and discrepancies within the system have been endless. CONS: Consistently unstable and quirky repetitive problems. We have worked exhaustively with support on these issues. Some reps are incredibly knowledgeable, others not as much. Friendliness and response time to concerns has been highly variable as well and many issues remain unresolved. I think it is best to use examples to highlight our problems. Here are the top 5 most consistent errors (this is not exhaustive): Multiple people in file.
We frequently have need for multiple staff in a patient file at once (ie clinician finishing EHR and front desk in ledger for check out). A message is generated when multiple users are in a file and the file is “read-only” for anyone except the first person to access. When the primary user completes their task then closes the file, another message notifies the file is released. Not a problem, knew that going in. However about 50% of the time when the secondary person tries to save data (after the file release with no changes made during the read-only period) an error is generated and that workstation crashes. It takes approximately 90 seconds to get out then back into the system. We had to create a protocol to work around this, creating significant office inefficiency.
Save errors
Any changes made to the system (demographics, EHR, notes, alerts, etc) require manually saving. As noted above, save errors occur often with multiple users in an account. However, we have had extensive errors when saving that we have not been able to identify triggers. Some days it will happen 10 or 12 times, others not at all. When the save error occurs all data recently changed is lost. I can’t tell you how many notes myself and my staff have had to rebuild. Out of habit we all hit save after almost every click. Makes notes much more tedious than they would otherwise be.
User errors
Theoretically our license allows up to 7 users at one time. We have 5 people in office, so clearly within that license. However our providers bounce treatment rooms throughout the day. Starting approx 6 months ago (after an update), we routinely get a “max user error” telling us we have too many users in the system (It has reported as many as 22 users). Support has been unable to offer any solutions, and claims it has nothing to do with the update.
This happens during heavy patient volume (we are a low volume practice, on average seeing 70 pt/week), but also light volume. When it occurs it crashes the entire program and will not allow logging in for approximately 5-10 minutes when the “users reset.” So we have 2 choices: wait- unable to access patient data (approx 5-10 min delay), or manually delete the current user file (approx 3-5 minute delay). You can see the inefficiency when this happens 5+ times/day.
Inconsistent Reports
Although the reports are extensive, their reliability is not consistent. One example: referrals. We collect new patient referral information and (used to) pull a report quarterly to see where our referrals are coming from. When we filter the report for the time range, the end report still includes referrals from all time.
I have also found multiple discrepancies in several financial reports, assigned provider/treating provider reports (for bonus structures), and more.
We have worked with support/Laura on this with no resolution. We finally went to tracking manually because we couldn’t devote ongoing energy without solutions.
Can’t view file types, deleted printers, scanners, etc
Periodically we have been unable to view certain file types on different workstations. For example, we use a template for tracking physical therapy/rehab. We have done exhaustive analysis for triggers such as changes to a work-station, system settings, updates, anti-virus scans, etc…..and the reason remains unknown. We have learned to correct the situation, although it took approximately 2 years for us to figure it out on our own; tech support finally helped, but it took about 6 different tickets before resolution. This has also happened multiple times with visibility of office printers, scanners, etc from various work stations.
OUR EFFORTS:
Throughout this journey we have tried to work with tech support who rarely takes ownership of problems. We have been told our network is unstable so we have upgraded/replaced every piece of hardware (server, gigabit switch, routers, modems, several computers, and more); we re-wired our office with CAT5 wiring in case the problem was in wiring. We have worked with 3 separate IT companies to professionally troubleshoot the problems, all of which have ensured me it cannot be external to the program. The cost of the system has quite literally tripled from the original purchase price.
SUMMARY:
After 3.5 years of “making it work,” I am currently evaluating other systems and planning to move on. I would not recommend this system.

Pluspunten:

The transition and training was very smoothe from our previous EHR and very well managed. Our sales rep, Laura Davis, was AMAZING, and has continued to be for 3.5 years, often acting as support and helping troubleshoot problems. The system is highly customizable, has great alerts, and as a comprehensive system should have allowed streamlined workflow.

Reactie Keith Ferry, Help Desk Director

6 jaar geleden

Dr. Therese Miller, thank you for using examples in your review. It helped tremendously as I first researched your comments & then spoke to your Milwaukee, WI office. What’s most unfortunate here is that any of these items would have been easily resolved had you actually called us. As it turns out, you repeatedly called a 3rd party rather than our HELP Desk – especially during the period from 5/2015 through 9/2016 when you never spoke to the Help Desk at all. And of course, until a week ago, you’ve been running a 2+ year old version of the software. Most recently, your office personnel seem to have unintentionally deleted patient files as you attempted to handle the “user errors” you describe. As far as we can tell, that’s the sole reason you became angry enough to write this review. Perhaps, if you had followed our backup recommendations, this problem wouldn’t have become an issue. However, you use a vendor we do not recommend and weren’t able to restore the data you erased because no recent backup existed. First, any & all software in current use has restrictions when multiple users attempt to edit the same data simultaneously. That’s why we created Real Time Data Flow (RTDF) several years ago. This could have been instantly & easily turned on for your office at any time – and would have eliminated any issues you describe regarding multiple users & saving data. But you never called the Help Desk. (It would have taken less than a minute to make this change.) The user error issues would have also been eliminated by speaking with the Help Desk and/or working through the problem with them. Next, based on your example, reports aren’t generating inconsistent data. On the contrary, if you had called the Help Desk, we would have explained how to properly run the report you describe. In your case, an additional filter might have been recommended. And we would have ensured you were more familiar with data filters, a concept used throughout ECLIPSE. You also make a series of comments about your network, but never disclose the fact that your original network consisted of an old wireless home router and a few laptops that couldn’t provide the performance necessary for data throughput on your system. Finally, we’re happy you renewed your subscription this past month & believe our annual subscription is quite reasonably priced. But it seems you saved hundreds of dollars at great expense to your practice. We invest a great deal of time & money into our technical support operations. We’re sorry you opted not to use those services to the extent you claim.

Stephanie R.
Chiropractor in VS
Ziekenhuis- en gezondheidszorgbranche, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great software

5,0 vorige maand Nieuw

Pluspunten:

Easy to use, great training and an all-in-one product

Minpunten:

Lack of online scheduling option. Will track visits per condition but not total visits for a limit

Reactie MPN Software Systems

vorige maand

Thanks for your review. Please contact our Help Desk so they can discuss patient self-scheduling options through our ONC certified patient portal! They can also explain exactly how to track total visits!