Rent Manager

Opmerkingen: We have been quite pleased in the decade that we have been using Rent Manager with the product, the support and of course, the streamlining it has provided our business.

Pluspunten: We were among the first to convert to Rent Manager's stand alone version and we continue to use Rent Manager for every aspect of our business (approx. 1000 residential and several commercial buildings). The software is very user friendly and intuitive making it easy to onboard new employees. The comprehensiveness of the online training through Rent Manager University is invaluable for new and long time user employees. We use several of the integrations and are currently looking at adding several more. The allow us to adapt to every changing technologies and industry best practices. The customer/technical support is outstanding. I really cannot say enough good things about the support department. Whether it is technical support or assistance in scripting to help you streamline or create custom reports, they are always extremely helpful and responsive.

Minpunten: Any cons that we have found Rent Manager has helped us find work arounds for or has upgraded to in their regular updates. I would like to see more options for "batch" operations.

Opmerkingen: The support staff at RMO is fantastic. They are knowledgeable, patient and results oriented. Overall, RMO is a world class product and I appreciate the companies drive to continually refine it for its customers. Finally, the best part of Rent Manager is it's people. Please continue your world class service and in doing so, showing the business community it is possible to maintain high standards of excellence.

Pluspunten: RMO Customer and Technical Service is the best I have ever experienced, personally and professionally. I am amazed that I have spoken to so many technical reps and they're all great. The RMO in house training program for staff has been well thought out and it shows they take pride in employing and retraining qualified people.

Minpunten: There are some area's of the SW that can be modified or refined to be more of an end to end solution for our business. The process for changing or adding modifications to the software seems long and difficult. There are simple changes needed, like automated postings for Pacific Standard Time vs Eastern Standard Time that makes a difference for our business, legally speaking, but no one at the company is driving this modification. The change committee needs to evaluate and process requests faster in my opinion.

Opmerkingen: Our office benefits greatly from using Rent Manager. I can't imagine how our office would operate without it's help. Each one of our jobs uniquely depends on this software to help us manage our tasks, time, clients, and tenants in the most efficient way we possibly can.

Pluspunten: We have been using the Rent Manager software from day one, and I don't know how we would operate without it. We have been a rapidly growing property management company in Northeast Ohio for almost 3 years now, and we are all very thankful for how helpful the software is for us. Both our clients and tenants love the features they have access to in their online portals. The attention to detail the software offers us in every area is extremely helpful. The property groups feature has been a life safer for our larger clients, who have multiple properties and/or more than one LLC. The batched reports help to save me time, on the day we pay out our clients and send out their statements. Anytime we run into a problem we can't seem to figure out inside of our office, we contact the Rent Manager support staff on the phone for help. They are always very efficient and detailed when explaining a solution. They make sure that we understand the why's and how's something is done, in order for the task to be completed correctly. There have only been a couple of times when we ran into a unique question/issue that a customer service representative wasn't fully confident on how to correct. In both cases, the representative was honest in needing to get additional help from a supervisor to further look into fixing our problem. Which is huge, in knowing that they want to make sure that each in every issue is fixed properly and correctly. Could not be more impressed by the customer support team.

Minpunten: Spell check. Something we are looking forward to in Rent Manager 12! We at times have new clients who have trouble understanding the owner statements. We spend some time with them going over the initial ones we send out. We then explain in detail how each of our monthly statements are ran, and normally after the first meeting, our clients are able to grasp how they are set up.

Opmerkingen: The support Rent Manager overs is outstanding. They offer so many ways for you to train or trouble shoot with their software.

Pluspunten: Ease of use. Versatility. New features regularly. Product support.

Minpunten: The screens are very generic in appearance. The software could be more visually appealing

Pluspunten: This software is industry specific for property management. It works extremely well at intergrading all the components a property manger needs to deal with on a daily basis. Rent Manager allows you to keep track of your owners, properties, units and tenant in a very effective way. This software has the capability of tracking service issues which we use to record maintenance requests. These service issues can be linked to a unit, property and or tenant which will show in the history and notes making it easy to view and analyse. We have been on other property management software prior to this and find that Rent Manager is far superior product.

Minpunten: I can't say much to this question as Rent Manager has been very helpful in taking care of an issue that we have had with the software. The only thing I might mention is a few of their additional product sets, like RM Mobile and RMInspection, in my mind need a little more enhancements in order to work effectively for our needs. I am told they are working on some of our requests so I am confident we will see them in the near future.