Wie gebruikt ServSuite?

Voor ongediertebestrijding-, gazonverzorging- en boomverzorgingsectoren.

Wat is ServSuite?

Beheer en groei je bedrijf voor ongediertebestrijding met ServSuite software voor ongediertebestrijding, dat wordt vertrouwd door meer dan 50.000 gebruikers. ServSuite biedt verschillende hulpmiddelen die de manier waarop je zaken doet zullen verbeteren, zoals: planning, facturering, vernieuwingen, commissies, incasso's, creditcardverwerking, evenals functies die zakelijke processen automatiseren en een papierloze omgeving creëren, zoals de ServSuite mobiele app, gps-voertuigregistratie, spraak- en sms-meldingen, diensten voor afdrukken naar e-mail en nog veel meer.

ServSuite - Details

ServicePro

http://www.servicepro.com/

Opgericht in 1993

ServSuite - Prijsoverzicht

ServSuite heeft een gratis versie en biedt een gratis proefperiode.

Gratis versie

Ja

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van ServSuite

Arborist software
Factureren
Foto's in rapporten
Inspectiebeheer
Offertes
Taakplanning
Terugkerende afspraken
Vegetatie in kaart brengen
Voor boom chirurgen
Factureren
Geschiedenis van klantenservice
Mobiele toegang
Offertes
Ongediertebestrijding bijhouden
Pesticidegebruik bijhouden
Plannen
Routering
Vastgoedlay-out
Verzendbeheer
Wagenparkbeheer
Apparatuurbeheer
Contractbeheer
Factureren
Klantenbeheer
Mobiele toegang
Offertes
Personeelsbeheer
Plannen
Routering
Verzendbeheer

Reviews van ServSuite

5 van 121 reviews worden weergegeven

In totaal
4,3/5
Gebruiksgemak
4/5
Klantenservice
4,4/5
Functies
4,2/5
Waar voor je geld
4,2/5
Blake H.
General Manager
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 22-10-2019

"Great tool for Pest Control services"

Opmerkingen: We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pluspunten: The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Minpunten: Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

  • Bron van de reviewer 
  • Beoordeeld op 22-10-2019
Cyndel C.
Administrative Document Specialist
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-7-2019

"User Friendly Interface with Great Customer Service"

Opmerkingen: Overall my experience with ServSuite has been great and I would highly recommend it to anyone in the pest control industry.

Pluspunten: I've been using ServSuite for a little more than 2 years and it was my first experience with software designed specifically for pest control services. Because of the user friendly interface, I was able to learn how to navigate the system fairly quickly and what I couldn't find, customer service was right there to assist whether it was via email or phone. Whether I'm using the system to process the daily work, help a customer with a payment, or running reports for our company owner, ServSuite is a fast, secure, easy to use software for our business and I highly recommend it.

Minpunten: There are few cons to ServSuite, however, concerning the part of the program for drawing graphs on the wood infestation reports- it's limited in what it can do and I would rather use the Microsoft paint program and paste from there to the report. I also might would suggest a different formatting for the account private notes that includes "word wrap" so that if something is copied and pasted, it is all aligned correctly.

  • Bron van de reviewer 
  • Beoordeeld op 30-7-2019
Amber T.
IT and Project Specialist
Consumentendiensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    2/5
  • Gebruiksgemak
    2/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    3/10
  • Bron van de reviewer 
  • Beoordeeld op 2-10-2018

"Complicated and Faulty"

Opmerkingen: Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pluspunten: It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Minpunten: Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Antwoord van de leverancier

van ServicePro op 7-11-2018

Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

  • Bron van de reviewer 
  • Beoordeeld op 2-10-2018
Jennifer N.
Office Manager
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 9-4-2019

"Pest Control Use"

Opmerkingen: Overall - ServSuite is an essential part of our day to day operations and I cannot see our company changing software in the foreseeable future. Their customer service is prompt, dedicated, thorough and reliable. This is truly the best software for our industry, hands down!

Pluspunten: What I love about ServSuite is that not only does it track all of the vital information we need for our clients, but it allows us to paint a picture of their history with us. From initial set up, to scheduling recurring services, invoicing, payment history, collections and everything in between ServSuite is a one stop shop for our industry. They are also excellent at letting you know when and what kind of updates are on the way!

Minpunten: When it crashes, our entire branch is affected, which sends our daily operations to a halt. The scheduler tends to crash and malfunction as well.

  • Bron van de reviewer 
  • Beoordeeld op 9-4-2019
Robin A.
Office manager
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 31-1-2020

"Best software in the Pest Control Industry"

Opmerkingen: We have used this software company twice in our 20 year plus business. Initially we used the old data base platform for a number of years. When we were looking for a change some years later, we came back to ServSuite and we are so glad we did.

Pluspunten: The best thing about ServSuite software is the people that work for them. Their customer support staff and management are trained very well. As the system evolves, their knowledge does also.

Minpunten: At times when we have issues that need to go to programming, the problem is not solved as quickly as we would like, but we understand they have may customers and they are working to help all of us.

  • Bron van de reviewer 
  • Beoordeeld op 31-1-2020