Infor Sales & Catering

door Infor

4.5 / 5 66 beoordelingen
Infor Sales & Catering

Wie gebruikt deze software?

Target hospitality professionals of all sizes. Initial data customization and an online training session is included in the starting price!

Gemiddelde scores

66 beoordelingen
  • In totaal 4.5 / 5
  • Gebruiksgemak 4.5 / 5
  • Klantenservice 5 / 5
  • Functies 4.5 / 5
  • Waar voor je geld 4.5 / 5

Productgegevens

  • Gratis versie Nee
  • Gratis proefversie Nee
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • Infor
  • https://www.infor.com/products/sales-catering
  • Opgericht in 1996

Over Infor Sales & Catering

ReServe Interactive specializes in integrated software applications for the hospitality industry including Sales and Catering, Event Management, Reservations and Floor Management. They have been helping customers increase revenue, reduce costs, improve efficiency and enhance service for more than 20 years. Over 20,000 users enjoy the web-based version, ReServe Cloud, in markets such as hotels, restaurants, clubs, caterers, entertainment centers, stadiums, wineries and convention centers.

Functies van Infor Sales & Catering

  • Banketbeheer
  • Beheer van bedienend personeel
  • Contractbeheer
  • Evenementenbeheer
  • Faciliteitenbeheer
  • Factureren
  • Kalenderbeheer
  • Keuken- en menubeheer
  • Klantendatabase
  • Kostenberekening
  • Offertebeheer
  • Orderbeheer
  • Receptenbeheer
  • Reserveringsbeheer
  • Voorraadbeheer
  • Aanwezigheid bijhouden
  • Betalingen verwerken
  • Bezoekersbeheer
  • Evenementenbeheer
  • Factureren
  • Ledenportal
  • Lidmaatschapsbeheer
  • Marketingmanagement
  • Mobiele toegang
  • Online Bookings
  • Teammanagement
  • Verkooppunt
  • Voorraadbeheer
  • Websitebeheer
  • Beheer van deelnemers
  • Bevestigingen/herinneringen
  • Evenementenkalender
  • Kortings- en couponbeheer
  • Marketingmanagement
  • Online betalingen
  • Online registratie
  • Promotie via social media
  • Wachtlijstbeheer
  • Websitebeheer
  • Badgebeheer
  • Beheer van deelnemers
  • Blokbeheer voor kamers
  • Bruiloften en partijen
  • Conferenties/congressen
  • Enquêtes en feedback
  • Expositie- en leveranciersbeheer
  • Gamification
  • Kaartverkoop
  • Promotie via social media
  • Sponsorbeheer
  • Vrijwilligersbeheer
  • CRM
  • Catering
  • Enkelvoudig vastgoed
  • GDS/OTA-integratie
  • Geïntegreerde boekhouding
  • Loyaliteitsprogramma
  • Marketingautomatisering
  • Meerdere panden
  • Onderhoudsbeheer
  • Online reserveren
  • Personeelsbeheer
  • Vakantieverhuur
  • Verkooppunt
  • Verlengd verblijf
  • CRM
  • Group Reservations
  • Klantenondersteuning
  • Notities bij reserveringen
  • Promotiebeheer
  • Reserveren van activiteiten
  • Reservering door derden
  • Reserveringsbeheer voor kamers
  • Tariefbeheer
  • Factureren
  • Geïntegreerde boekhouding
  • Keukenbeheer
  • Menubeheer
  • Personeelsbeheer
  • Rapportage en analyse
  • Reserveringenbeheer
  • Tabellenbeheer
  • Verkooppunt
  • Voorraadbeheer
  • Wachtlijstbeheer
  • Beheer van deelnemers
  • Beheer van levensmiddelen en dranken
  • Contractbeheer
  • Evenementenbeheer
  • Factureren
  • Klantenbeheer
  • Multi-faciliteit
  • Personeelsbeheer
  • Reserveringenbeheer
  • Resourcebeheer
  • Verkoopbeheer
  • Factureren
  • Kelderbeheer
  • Orderbeheer
  • Productie bijhouden
  • Vatenbeheer
  • Verkooppunt
  • Voorraadbeheer
  • Wijnclubbeheer
  • Wijngaardbeheer

De nuttigste reviews van Infor Sales & Catering

Woodbine Entertainment Group Reserve Interactive

Vertalen met Google Beoordeeld op 8-9-2016
Joseph A.
Director, Hospitality & Event Sales
Horeca, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
4/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn't have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software's power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie's team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve.

Pluspunten: - Having our Reservations, Event and Club Membership all in one system
- Bread crumb feature
- Great search functionality
- Copy features VERY helpful & easy to use
- Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info)
- Extremely easy to use
- Licensing model allows us to provide access to unlimited people within the organization
- Event & Membership Leads module allows for review of sales teams efforts and performance
- User rights functionality allows to set a number of user restrictions for different categories
- Reporting Module very easy to use for creating reports
- Great Customer Service & learning documents
- Ability to set up View List with in the different Modules for quick access to information
- Ability to email from within the system & auto-saving communication

Minpunten: - Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create
- Unable to quickly view asset inventory of rooms
- Reservation Module cannot report on custom fields
- Unable to inventory items in Reservation Module
- E-signature limited in functionality, no counter signing option
- E-signature requires sending in two separate emails
- Limited billing functionality in Membership Module
- Cannot create a regular event spanning multiple sites (operations gets confused using both Event Documents & Master Event Documents
- Unable to print View Lists

Antwoord van de leverancier

van ReServe Interactive op 23-9-2016

Hello Joseph,
Thank you for taking the time to provide such a thoughtful review of your experience with ReServe. We are very pleased to hear that you and your team have been satisfied with our service and responsiveness, as we want every customer to recognize our loyalty to them.
To that end, please know that we have reviewed your suggestions for improvement, and have already begun work on a few enhancements to better support your needs.
Looking forward to our continued partnership.

Sincerely,
The ReServe Team

Great Software!

Vertalen met Google Beoordeeld op 17-8-2016
Tamara P.
Sales & Catering Manager
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Pluspunten: Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Minpunten: I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.

Antwoord van de leverancier

van ReServe Interactive op 2-9-2016

Dear Tamara,
Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you.
Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions!

Kindest Regards,
ReServe Sales

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