Restaurant Manager by Action Systems

It was great experience

Pluspunten:

This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use .

Minpunten:

The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software.

Restaurant Manager is solid for a Bar/Restaurant Environment

Opmerkingen: If you decide on RM, they have a network of local installers/support. It's best to find a good one to help support the system for you. We have a great one. There are parts you can maintain on your own. In my review of other options (which I do every 2-3 years to check the market) the cloud based solutions lack many of the features we rely so much upon. RM is not perfect, but no system is, it is a solid choice for bars and restaurants at a reasonable cost.

Pluspunten:

Detailed reporting module, Swipe customer credit card and link to tab/table feature, keeps up with volume on busy nights, easy to change menu items/prices, hardwired via ethernet since based on window OS backbone and installed locally on an in house PC or server. No ongoing monthly costs like the subscription models of other cloud options like Lavu, Lightspeed, Touchbistro, and even Square to some degree now. Quick learning curve for team to use the POS. Hardware is typically at the same or cheaper that then cloud based tablet starter kits.

Minpunten:

Not cloud based (can be a pro or con) depending on reliability of connection, tablet use is not practical due to the heavy demand of the software, the reports are old school out of the 80s but you can upload the data to any BI tool you might like. New features require an upgrade to the latest version and an added cost. (Typically cheaper when you do the math than a subscription model)

They service is terrible

Opmerkingen: Terrible use to be good years ago

Pluspunten:

Easy to use system for anyone very simple system

Minpunten:

The customer service is terrible the absolute worst e people to work with don’t do what they say. Took seven months to get my online order up to not even work rite. They are rude and this is for the Va people I don’t know about other states but the [sensitive content hidden] is terrible rude cusses at my employees

Restaurant Manager

Pluspunten:

I love the customer service and support. Our local rep is always available and great to work with. The system is also very easy to learn and a new user can quickly become a strong user within a few days.

Minpunten:

It hasn't been an issue yet; however, with our support being provided by one person, if he is ever unavailable, we my be in trouble.

RM Review

Opmerkingen: my overall experience is good and iam looking forward for more from RM

Pluspunten:

reporting one of the most amazing features on the program with ton of reports and ton filter you can almost get any report you want

Minpunten:

loyalty program is very weak you need to improve way more than the current one its very limited