Rooftop
Wat is Rooftop?
Rooftop is een samenwerkingsplatform dat is ontworpen voor e-mailbeheer, klantenondersteuning en taak-/projectbeheer. Het is gebouwd rond de volgende 3 pijlers:
- inboxbeheer:
het beheren van e-mails kan een vervelende taak zijn. Rooftop helpt je bij het eenvoudig classificeren, verwerken en ophalen van e-mails;
- samenwerking:
Rooftop is ontworpen om het voor teams mogelijk te maken om samen te werken aan e-mails en taken;
- taakbeheer:
beheer al je taken en projecten in Rooftop. Je kunt allerlei soorten workflows en verkooppijplijnen bouwen.
Wie gebruikt Rooftop?
Niet door leverancier verstrekt
Twijfels over Rooftop? Vergelijk met een populair alternatief
Rooftop
Andere goede alternatieven voor Rooftop
Reviews over Rooftop
Preston
Overwogen alternatieven:
Very pleased
Opmerkingen:
We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'
Pluspunten:
Improved proactive follow-up & productivity. More detailed analysis on closure delay of tasks & other details.
Minpunten:
Speed of the internal search engine needs improvement. Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move. It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.
Reactie EASI
2 jaar geleden
Hi Preston, thank you so much for your review and for your precious feedback!
Musliah
Rooftop is savior for project collaboration
Opmerkingen: It has it pro and cons, but overall, it helped us with our project in the communication and collaboration aspect without fail.
Pluspunten:
Helped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another.
Minpunten:
It was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template.
James
Collaboration email in an organized way
Opmerkingen: Helped our team to develop an entire project, all in a home office.
Pluspunten:
Works via the web; no need to install programs, helps the team to work as a team through tasks; helps to organize the inbox in an effective way, creating filters and giving importance to real objectives
Minpunten:
I believe it needs new integrations with other tools; Search tool is a bit slow, could be improved.
Louis
Most of the options are really useful, this app allows a very professional customer support
Pluspunten:
Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.
Minpunten:
Waiting time when charging a discussion.
Linda
Mon quotidien a changé
Opmerkingen: Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop
Pluspunten:
L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser
Minpunten:
Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.
