Userflow

Finally, a user onboarding SaaS that don't suck

Opmerkingen: We completely revamped our user onboarding with Userflow, treating as if it was part of our product by even merging it with some buttons/links in our app. We'll also definitely use it for NPS surveys. Highly recommend this tool.

Pluspunten:

The product is extremely powerful. It's the only one I've found that can handle complex UIs so smoothly. Their in-house CSS selectors technology is exactly what you need to not push IDs everywhere in your app.

Minpunten:

The Segment integration is not native. Except that, it's perfect.

Eerder overwogen alternatieven: UserGuiding en Intercom

Redenen om voor Userflow te kiezen: Appcues was bugged, slow, pricey and awful on complex UIs.

Overgestapt van: Appcues

Redenen om over te stappen op Userflow: None of them were really powerful for complex UIs. And Intercom was so expensive for really low sets of features.

It quickens the rate at which we can release top-notch research related training material.

Opmerkingen: When assistance is required, their support is very helpful and quick to respond.

Pluspunten:

This software is wonderful and quite intuitive, in my experience as an analyst. In order to create a top-notch customer experience, the new enhancements to the Userflow platform consolidate and link much-needed capabilities.The user interface is quite nice. Within a week, we were able to create and publish 10+ flows. It's simple and shrewd to establish connections with your goods.

Minpunten:

Lack of integrations with essential programs like Salesforce also hinders the organization's reporting and visibility.The application does give us the option to group our flows based on labels, which is sufficient for the majority of situations.

Eerder overwogen alternatieven: FigPii

Redenen om voor Userflow te kiezen: It's simple and shrewd to connect to our service.

Overgestapt van: Heap

Userflow- Great Customer Onboarding Tool

Opmerkingen: Likely to recommend for use, as its quite simple to learn and easy to track tasks,

Pluspunten:

it's easy to use and well organized, as it has transparency for other team members for tracking issues.

Minpunten:

Limited on what I can access from my mobile phone on Userflow platform. Takes a long time to load and occasionally failing completely to be accessible on my Android OS device

Easy to use but powerful onboarding software

Opmerkingen: Very happy customer, will continue to use the product as we grow and would definitely recommend it to others.

Pluspunten:

The software is FAR more advance than anything else I have tried. The best part is, it's very user friendly to setup complex user flows. If you need help, the customer support is also fantastic. Compared to Intercom's product tour feature, this absolutely blows it away.

Minpunten:

The software I would not say is cheap, especially for a bootstrapped company - but there is nothing out there that is cheaper. However, user onboarding is absolutely vital to any software company and there is nothing that is more powerful or as cheap as Userflow.

Eerder overwogen alternatieven: Appcues en Intercom

Redenen om voor Userflow te kiezen: Intercom is expensive and the Product Tour product is terrible and lacking many features, especially when compared to Userflow!

Overgestapt van: Intercom

Redenen om over te stappen op Userflow: Best features, best price.

Better than some of more popular brand

Pluspunten:

I have tried multiple survey form builder that can create a survey form easily and has many way to distribute the survey easily, and this software is on top for all my requirement.

Minpunten:

The free or trial version lacks of the feature that are offered in the premium version. There is no way for new user to test the full version of the software before subscribing to the premium version. This is wrong and they should fix it.