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Wat is Squaretalk?

Squaretalk CPaaS bevat een veelzijdige telemarketingoplossing met eenvoudige automatisering en integraties. Zo eenvoudig dat je tijd hebt voor de andere delen van je bedrijf.

Het betaalbare, schaalbare en gebruiksvriendelijke communicatieplatform biedt je verkoop- en ondersteuningsteams krachtige tools om effectief te werken, vanaf elke locatie en via de kanalen die je klanten verkiezen. Verkrijg toegang tot lokale, mobiele en gratis nummers in meer dan 100 landen en 3400 netnummers.

Wie gebruikt Squaretalk?

Perfect voor BPO-communicatiecentra (Business Process Outsourcing) en grote merken met proactieve retentie- en verkoopteams, handelaren, telemarketeers, marktonderzoekers, verzekeringsagenten, financiële adviseurs en meer.

Waar kan Squaretalk worden geïmplementeerd?

Cloudgebaseerd
On-premise

Over de leverancier

  • Squaretalk
  • Opgericht in 2008

Ondersteuning voor Squaretalk

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Bahrein, België, Bhutan, Bosnië en Herzegovina en nog 61 andere

Talen

Engels

prijzen van Squaretalk

Beginprijs:

US$ 15,00/maand
  • Geen gratis proefversie
  • Geen gratis versie

Squaretalk heeft geen gratis versie en biedt geen gratis proefperiode. Squaretalk heeft een betaalde versie vanaf US$ 15,00/maand.

Prijsmodellen vraag een gratis proefversie aan

Over de leverancier

  • Squaretalk
  • Opgericht in 2008

Ondersteuning voor Squaretalk

  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Bahrein, België, Bhutan, Bosnië en Herzegovina en nog 61 andere

Talen

Engels

Video's en afbeeldingen van Squaretalk

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Nog 6 andere bekijken
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Functies van Squaretalk

  • Aanpasbare rapporten
  • Activiteitendashboard
  • Agent-interface
  • Automatic call distribution (ACD)
  • Automatisch nummers kiezen
  • Automatische nummerkiezer
  • Beller-ID
  • Bellijstbeheer
  • CRM
  • CTI (Computer Telephony Integration)
  • Callcenterbeheer
  • Campagnebeheer
  • Campagneplanning
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Contactenbeheer
  • Controle van oproepen
  • Dashboard
  • Geautomatiseerde antwoorden
  • Geautomatiseerde deelnemer
  • Geautomatiseerde routing
  • Geplande berichtgeving
  • IVR-software
  • Inbound callcenter
  • Integraties van derden
  • Interactie bijhouden
  • Kwaliteitsbeheer
  • Leads beheren
  • Lijstbeheer
  • Massa-sms
  • Messaging in twee richtingen
  • Op rollen gebaseerde toestemmingen
  • Oproepen bijhouden
  • Oproepen doorsturen
  • Oproepen opnemen
  • Oproepen rapporteren
  • Oproepen routeren
  • Oproepregistratie
  • Oproepscripts
  • Oproepverdeling
  • Outbound callcenter
  • PBX
  • Personeelsbeheer
  • Planning voor terugbellen
  • Predictief kiezen
  • Prestatiebeheer
  • Proces- en workflowautomatisering
  • Rapportage en analyse
  • Rapportage en statistieken
  • SIP-trunking
  • Samenwerking tussen meerdere gebruikers
  • Sms-berichten
  • Vergaderen
  • Virtuele extensies
  • VoIP
  • Waarschuwingen/Meldingen
  • Wachtrijbeheer

Alternatieven voor Squaretalk

Twilio biedt eenvoudige API's voor betalen op basis van gebruik aan bedrijven waarmee schaalbare, betrouwbare spraak- en sms-apps voor internet of mobiele apparaten gebouwd kunnen worden.
Een nieuwe generatie VoIP voor je bedrijf, met virtuele telefoonnummers, cloud PBX en nog veel meer. Bespaar tot 90% op je telefoonrekening!
Freshdesk is eenvoudig te gebruiken klantenservice software die meer dan 40.000 bedrijven wereldwijd helpt om geweldige klantervaringen te creëren. Meer informatie over Freshdesk
Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer. Meer informatie over Zoho CRM
LeadDesk is cloudgebaseerde contactcenter software voor grote verkoopvolumes en klantenservice. Klanten variëren van MKB's tot grote ondernemingen. Meer informatie over LeadDesk
CloudTalk is een cloudgebaseerd telefoonsysteem voor ondersteunings- en verkoopteams. Dit platform maakt bellen eenvoudig en leuk. Ontvang je gratis proefversie vandaag nog.
Toonaangevende wereldwijde aanbieder van omnichannel cloudgebaseerde contactcentersoftware.
Toonaangevend door Google aangedreven cloudgebaseerd callcenter
PureCloud maakt klantrelaties eenvoudig. Telefoon, e-mail en chat worden verbonden via één tool voor een betere klantbetrokkenheid.

Reviews over Squaretalk

Gemiddelde score

In totaal
4,9
Gebruiksgemak
4,9
Klantenservice
4,9
Functies
4,7
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
89%
4
10%
1
1%
Ophelie
Ophelie
Manager of Construction Recruitment in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Perfect tool for my use case

5,0 2 maanden geleden Nieuw

Pluspunten:

Squaretalk has improved our sales and can honestly say it has transformed our communication strategy. Communication with our clients is the top priority and the ability to stay connected with them has been crucial for the development of our company. The Matrix has doubled the calling speed of our agents and double the conversion of leads on a monthly basis. It is also very valuable that our clients can call us back on the same numbers. Accepting inbound from the region we are calling is very rare to find on the market. Highly recommended for businesses seeking reliable and efficient communication solution.

Minpunten:

Honestly, we don't need all the campaign setup options and it's sometimes confusing to go through all of them.

Reactie Squaretalk

4 weken geleden

Thank you for your glowing review, Ophelie! We’re delighted that Squaretalk has significantly improved your sales and communication strategy, especially with the Matrix feature doubling your calling speed and lead conversions. We appreciate your feedback on the campaign setup options. We understand it can be confusing, and we're working on making it more user-friendly. If you need any help navigating these features, our support team is here for you. Thanks again for recommending Squaretalk. We’re excited to continue supporting your business!

Giannos
Giannos
Head of Business Development in VK
Geverifieerde LinkedIn-gebruiker
Internationale handel en ontwikkeling, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop

5,0 10 maanden geleden

Opmerkingen: it's the best, we used twilio, we used a lot of other systems but we are not changing this one

Pluspunten:

I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.

Minpunten:

i have 0 complaints so far, the only con is the don't support on Sundays. besides that. no complaints.

Reactie Squaretalk

9 maanden geleden

Dear Giannos, Wow, where do we even start? Thank you for this incredible 10/10 review! Reading your title "Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop," made our day. As the Head of Business Development in a sizeable company, your seal of approval carries weight, and we're absolutely thrilled you chose Squaretalk. We love hearing that our interface and support resonate with you so well. Trust us, your feedback is like music to our ears, a symphony, even. 🎵 Now, about the Sunday support—or the lack thereof. We hear you. We know the world doesn't pause on Sundays, especially in international trade and development. We're discussing extending our support services and will keep your feedback front and center in those conversations. We're also happy to hear that our "professionalism and attitude" outshone our competitor and made your switch to Squaretalk worthwhile. We aim to be the last stop in your quest for the ideal VoIP solution, and your comments are like the cherry on top! If there's anything more you'd like to share or any questions you might have, our (almost) 24/7 team is here for you.

Alexander
Head of Sales in Maleisië
Logistiek en toeleveringsketen, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Horrible, not working, and not even refunding or replying to refund requests

1,0 5 jaar geleden

Pluspunten:

The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.

Minpunten:

It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.

Reactie Squaretalk

2 jaar geleden

We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Professionele training en coaching, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best calling program

5,0 4 maanden geleden

Opmerkingen: The best
Secured
I get to make calls from any where in the world

Pluspunten:

No breaks Direct calls Excellent Secured

Minpunten:

For now nothing When I see I’ll let you know but so far nothing

Reactie Squaretalk

3 maanden geleden

Thank you so much for taking the time to share your positive experience with Squaretalk! We're thrilled to hear about your seamless and secure calling experience with us, especially after your switch from Freezvon. It's great to know you've found our service to be reliable and convenient for making calls worldwide. We appreciate your trust in us and look forward to continuing to meet your communication needs. If you have any feedback or need assistance, please feel free to reach out.

Costas
COO in VK
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great Provider

5,0 10 maanden geleden

Opmerkingen: From the beginning the contact person Ivan, assisted our company with the on-boarding answered all our questions and gave us satisfactory quotes for the requested services and supported our company in all the steps in order to integrate. After integration, we where then assigned to our personal account manager [sensitive content hidden]
, who has proven to be an absolute star in assisting us with our day to day operations. She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!

Pluspunten:

Ease of use, can provide any number requested (need to meet some requirements). Balance notification, spam checker.

Minpunten:

Spam checker might not be as accurate as we would like sometimes.

Reactie Squaretalk

9 maanden geleden

First and foremost, a big, heartfelt thank you for the glowing 10/10 review, Costas! As a COO, your perspective is invaluable to us, and we're delighted to hear how well Squaretalk fits into your operations. We strive to make Squaretalk as user-friendly as possible, so it's reassuring to know we're on the right track. While our spam checker has its good days and bad days, we're fully committed to making every day a good one. Your feedback here is crucial, and we're already brainstorming ways to enhance its accuracy. Kudos to Ivan and your personal account manager for making your experience exceptional. We know they're awesome, but it's so much more meaningful when we hear it from our clients. I'll be sure to pass along your kind words to them. Your review just solidifies why we do what we do. We're all about customizing our service to meet and exceed your expectations, so to hear we're doing just that is the perfect start to our day.