Wat is Squaretalk?

De voorspellende kiezer van Matrix kan naadloos worden geïntegreerd in elke CRM en automatiseert marketingcampagnes. Het volgt de prestaties en het gedrag van medewerkers via verschillende communicatiekanalen en koppelt ze aan leads die het meest waarschijnlijk zullen reageren. Daarnaast regelt Matrix de frequentie van oproepen, waardoor het bellen wordt geoptimaliseerd op basis van de beschikbaarheid van medewerkers. Matrix biedt klanten wereldwijd toegang tot lokale, mobiele en gratis nummers in meer dan 100 landen en 3400 netnummers.

Wie gebruikt Squaretalk?

Perfect voor BPO-communicatiecentra (Business Process Outsourcing) en grote merken met proactieve retentie- en verkoopteams, handelaren, telemarketeers, marktonderzoekers, verzekeringsagenten, financiële adviseurs en meer.

Waar kan Squaretalk worden geïmplementeerd?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop)

Over de leverancier

  • Squaretalk
  • Opgericht in 2008
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Bahrein, België, Bhutan, Bosnië en Herzegovina en nog 61 andere

Talen

Engels

prijzen van Squaretalk

Beginprijs:

US$ 30,00/maand
  • Ja, heeft een gratis proefversie
  • Geen gratis versie

Squaretalk heeft geen gratis versie maar biedt wel een gratis proefperiode. Squaretalk heeft een betaalde versie vanaf US$ 30,00/maand.

Prijsmodellen vraag een gratis proefversie aan

Over de leverancier

  • Squaretalk
  • Opgericht in 2008
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Bahrein, België, Bhutan, Bosnië en Herzegovina en nog 61 andere

Talen

Engels

Video's en afbeeldingen van Squaretalk

Squaretalk Software - 1
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Squaretalk Software - 5
Nog 6 andere bekijken
Squaretalk-video
Squaretalk Software - 1
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Squaretalk Software - 3
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Squaretalk Software - 5

Functies van Squaretalk

  • API
  • Aanpasbare rapporten
  • Activiteitendashboard
  • Agent-interface
  • Automatic call distribution (ACD)
  • Automatisch nummers kiezen
  • Automatische nummerkiezer
  • Beller-ID
  • Bellijstbeheer
  • CRM
  • CTI (Computer Telephony Integration)
  • Callcenterbeheer
  • Campagnebeheer
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Contactenbeheer
  • Controle van oproepen
  • Geautomatiseerde antwoorden
  • Geautomatiseerde routing
  • Geplande berichtgeving
  • Geïntegreerde communicatie
  • IVR en spraakherkenning
  • Integraties van derden
  • Interactie bijhouden
  • Kwaliteitsbeheer
  • Lijstbeheer
  • Live chatten
  • Massa-sms
  • On-demand opnamen
  • Op rollen gebaseerde toestemmingen
  • Oproepen bijhouden
  • Oproepen doorsturen
  • Oproepen opnemen
  • Oproepen rapporteren
  • Oproepen routeren
  • Oproepregistratie
  • Oproepscripts
  • Oproepverdeling
  • PBX
  • Personeelsbeheer
  • Planning voor terugbellen
  • Predictief kiezen
  • Proces- en workflowautomatisering
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime rapportage
  • SIP-trunking
  • SMS-marketing
  • Samenwerking tussen meerdere gebruikers
  • Sms-berichten
  • Vergaderen
  • Virtuele extensies
  • VoIP-verbinding
  • Waarschuwingen/Meldingen
  • Wachtrijbeheer

Alternatieven voor Squaretalk

Leg het volledige klanttraject tussen teams vast en volg al je gesprekken op één platform met CallTrackingMetrics.
Toonaangevend door Google aangedreven cloudgebaseerd callcenter
Cloud contactcenter met praktische AI – integratie van inkomende en uitgaande gesprekken, ACD, IVR, voorspellende nummerselectie, chat, gespreksopname en CRM.
PureCloud maakt klantrelaties eenvoudig. Telefoon, e-mail en chat worden verbonden via één tool voor een betere klantbetrokkenheid.
contactSPACE is een intuïtieve softwareoplossing voor contactcenters waarmee je team beter hoogwaardige contacten op schaal kan leggen.
Cloudgebaseerde krachtige nummerkiesfunctie/CRM - bel tot 80 contactpersonen per uur, laat onmiddellijk een voicemail of e-mail achter, beheer contacten en sluit meer verkoopdeals.
Veelzijdige, flexibele, gehoste callcentersoftware (inkomend en uitgaand) met een zeer eenvoudig(e) implementatie, beheer en gebruik.
Talkdesk biedt intuïtieve, cloudgebaseerde contactcentersoftware met geavanceerde functies, uitgebreide rapportage en naadloze integraties. Meer informatie over Talkdesk
Open source callcentersoftware met uitgaande voorspellende nummerselectie. Verwerkt ook inkomende en handmatige oproepen, evenals e-mail en web-chat.

Reviews over Squaretalk

Gemiddelde score

In totaal
4,8 (47)
Gebruiksgemak
4,8 (47)
Klantenservice
4,8 (47)
Functies
4,8 (47)
Waar voor je geld
4,8 (47)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
89%
4
9%
1
2%
Russell W.
Russell W.
Director of Marketing in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

These guys are seriously AWESOME!!!

5,0 4 maanden geleden

Opmerkingen: After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.

Pluspunten:

I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys.

Minpunten:

They really don't have any cons. I liked everything.

Reactie Squaretalk

4 maanden geleden

Thanks for the kind words! We are glad you had a pleasant experience and we will do our best to continue in the same spirit. Reach out anytime if you have any questions or need assistance.

Jay S.
Outbound DemandGen & Sales Development Director in Israël
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Amazing Software, Amazing Support

5,0 vorig jaar

Opmerkingen: I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly).
The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software.
In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly.
No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX.
Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it.

Pluspunten:

Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies.

Minpunten:

UI could be improved on the admin side. The agent side is nearly perfect.

Reactie Squaretalk

5 maanden geleden

Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more.

Geverifieerde reviewer
Customer Service Manager in VS
Geverifieerde LinkedIn-gebruiker
Internet, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great Product For My Teams

5,0 4 weken geleden Nieuw

Opmerkingen: The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly.

Pluspunten:

The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.

Minpunten:

The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group.

Reactie Squaretalk

4 weken geleden

Thanks for the support and constructive feedback, we're so glad to hear that Squaretalk is working out for you and your team! We're constantly adding new integrations, so stay tuned for the latest releases! Don't hesitate to contact our support team if you need assistance connecting your tools through API, they will be more than happy to help.

Alexander L.
Head of Sales in Maleisië
Logistiek en toeleveringsketen, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Horrible, not working, and not even refunding or replying to refund requests

1,0 3 jaar geleden

Pluspunten:

The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.

Minpunten:

It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.

Reactie Squaretalk

5 maanden geleden

We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.

Shay F.
business development manager in Israël
Marketing en reclame, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

the best predictive dialer yet!!!!

5,0 6 jaar geleden

Opmerkingen: As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels.
fast, smart, litlle to none bugs, and the customer service???? the best in the field.
In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that. The interface is easy, intuative, with lots of functions, they thought about evrything.
The support team is firstly, very professional, and secondly, very welcoming and nice.
As for VFM...the best there is in the field, and believe me, I checked!!! The calls quality is good most of the time, better than the other providers, thats for sure. Thnak you again Innitel, for everything :-)

Pluspunten:

easy to use almost without bugs the best customer service there is intuative interface very good calls quality very good value for money

Minpunten:

haven't found any yet