Salesforce Retail CRM

Wat is Salesforce Retail CRM?

Connect to your shoppers in a whole new way with Salesforce for Retail. Deliver intelligent, personalized, and connected customer experiences at every stage of the shopper journey from awareness to purchase, service, brand advocacy, and beyond. Support shoppers with great service across any channel, from SMS and messaging apps to phone and email.

Wie gebruikt Salesforce Retail CRM?

150,000+ companies who build deeper connections to their customers, consumers, and employees with Salesforce

Waar kan Salesforce Retail CRM worden geïmplementeerd?

Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • Salesforce
  • Gevestigd in San Francisco, VS
  • Opgericht in 2003
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 15 andere

Talen

Chinees, Chinees (traditioneel), Duits, Engels, Frans en nog 8 andere

Over de leverancier

  • Salesforce
  • Gevestigd in San Francisco, VS
  • Opgericht in 2003
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 15 andere

Talen

Chinees, Chinees (traditioneel), Duits, Engels, Frans en nog 8 andere

Video's en afbeeldingen van Salesforce Retail CRM

Nog 1 bekijken

Vergelijk de kosten van Salesforce Retail CRM met soortgelijke producten

Salesforce Retail CRM

US$ 25,00/maand
Gratis versie
Gratis proef
N/A
Gratis versie
Gratis proef
US$ 70,00/maand
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef

Functies van Salesforce Retail CRM

  • API
  • Aanbevelingen
  • Activiteitendashboard
  • Behavioral targeting
  • Beheer van display ads
  • Campagneanalytics
  • Integraties van derden
  • Klantprofielen
  • Rapportage en analyse
  • Realtime analyse
  • Realtime rapportage
  • Websiteanalyse

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Reviews over Salesforce Retail CRM

Gemiddelde score

In totaal
4,5 (8)
Gebruiksgemak
4,1 (8)
Klantenservice
4,4 (8)
Functies
4,4 (8)
Waar voor je geld
4,1 (8)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
63%
4
25%
3
13%
Tapiwa T.
Tapiwa T.
CEO in Tsjechië
Geverifieerde LinkedIn-gebruiker
Voedselproductie, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Sales for Profit go for Salesforce Retail CRM

5,0 7 maanden geleden

Pluspunten:

Selling support tools, analysis and report feedback tools with live feedback or current activities of the company

Minpunten:

Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce CRM

Gustavo O.
Gustavo O.
Account Manager in VS
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Essential tool in your Tech Stack

5,0 vorige maand Nieuw

Opmerkingen: Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool.

Pluspunten:

What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare.

Minpunten:

I understand that this tool can be expensive. It is probably not the best for smaller organizations.

Ungureanu B.
Ungureanu B.
Marketing Department Specialist in Japan
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The powerful customer relationship solutions

3,0 6 maanden geleden

Opmerkingen: Salesforce is best for email automation we are using it for our company business marketing, and it is working well. It provides us best marketing and pre schedule communication. It provides us internal communications as well. Now we can communicate with our employees with the help of it. It provides us all history of reporting and track its data and analytics. It provides us a great feature of ghostwriting like ability of sending email by someone else. It is everything we were looking for.

Pluspunten:

It provides the best customer relationship management and custom reports which helps in our company business analytics. It is perfect for sales team. It keeps track of all sales information that is related. It is well integrated and provides top level of customer supports. It also manages our social media accounts, email marketing and face book posting as well. It enables you to segment large amount of data of user.

Minpunten:

It can be hacked easily. If you have large data set will take a lot of time. It is not consistent. There is no notification of knowing is your query has finished or not. Random items can easily be shared. It is costly. You must learn more about it to use it. It is very expensive for small business and will need investment on training as well. It is time consuming in learning as well. Sometimes the customer support is not so good.

Akanksha R.
Akanksha R.
Vendor Management Lead in India
Geverifieerde LinkedIn-gebruiker
Kleding en mode, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The best CRM that i have ever used

5,0 3 maanden geleden

Opmerkingen: It was a good experience overall

Pluspunten:

1. Detailed reporting. 2. They have test environment to test the cases & scenarios 3. UI/UX. 4. Lots of plugins

Minpunten:

1. The price is very expensive. 2. Support from Salesforce is not that great. 3. The Sales team don't negotiate during purchasing

Abhishek K.
Abhishek K.
Area Sales Manager in India
Geverifieerde LinkedIn-gebruiker
Vastgoed, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Incredible CRM to use

4,0 3 maanden geleden

Opmerkingen: Great Experience

Pluspunten:

1. Ease of use 2. Detailed implementation 3. Task management 4. Work flow management

Minpunten:

1. Too costly for licence 2. Implementation is slow