Trustmary
Wat is Trustmary?
Met Trustmary kun je: 1. NPS meten en feedback verzamelen; 2. feedback omzetten in authentieke beoordelingen en getuigenissen (inclusief video); 3. sociaal bewijs tonen op de website en meten hoe ze je conversies verbeteren. Volledig geautomatiseerd.
De primaire waarde komt voort uit een continue stroom van authentieke en effectieve door de klant gegenereerde inhoud uit de feedbackstroom en eenvoudige manieren om ze op de website te tonen, wat leidt tot hogere conversiepercentages.
Wie gebruikt Trustmary?
Elke kleine en middelgrote organisatie met een continue behoefte aan NPS (Net Promoter Score), feedback van klanten, beoordelingen en een wens voor meer conversies van hun website.
Twijfels over Trustmary?
Vergelijk met een populair alternatief
Trustmary
Andere goede alternatieven voor Trustmary
Reviews over Trustmary
Juuso
Happy to recommend!
Opmerkingen: I'm collecting important data from my customer satisfaction and i can make my services more trustworthy with publicly given recommendations.
Pluspunten:
Collecting recommendations from customers is very easy and makes biggest impact to sales. I like how easily i can integrate those recommendations that i like to pop up in my website.
Minpunten:
I really don't have any cons to say about this. I like it.
Reactie Trustmary
2 jaar geleden
Thanks Juuso for the review! It is good to see that you are using full potential of our tool from feedback to reviews and improved website conversions. Please let us know if there is anything we could do better for you or if you have ideas for the future features :)
Aarno
Easy SaaS SW to track NPS and to build customer satisfaction surveys
Opmerkingen: We wanted easy and flexible tool to measure NPS and to perform yearly customer surveys.
Pluspunten:
It's easy to start with. Sending the surveys from SW is intelligent.
Minpunten:
The reporting is little bit light when analysing longer surveys (excel import).
Reactie Trustmary
2 jaar geleden
Thanks for leaving a review Aarno! We are happy to notice that you have been satisfied with Trustmary and feel that it is easy to use. We are also putting more effort into reporting features for long surveys in the near future. We will contact you and make sure that your insights are included.
Päivi
Better start of useing it
Opmerkingen: It's a little bit too expencive to us.
Pluspunten:
Easy to use and works very fast. I do not need to stress for it
Minpunten:
The start was far too slow. And it stop working and we mist a lot of time without Trustmary but paying it.
Reactie Trustmary
2 jaar geleden
Hi Paivi, thank you for your review and feedback! I'm glad that you've found it easy, fast, and stress-free to use. I'm sorry to hear that the start didn't quite meet your expectations. We're working hard on our efforts to make sure the implementation is as efficient as possible. Please let us know if there's anything we can do to support your Trustmary use in the future.
Ville
Constant improvement
Opmerkingen: We automate as much as possible and that's easy with Trustmary. We send automated and manual NPS questionnaires and then get weekly reports of how our NPS is doing. If we would have any problems I feel like I can trust the customer service to have my back and help me out. Trustmary does valuable work for us but it does it quietly in the background. Once you've set it all up it works great and you just oversee how the results trend.
Pluspunten:
I love how much the guys at Trustmary listen to feedback and improve the product. The software was good from the start but it has taken such leaps forward since we started using it a year ago and is now way better and more versatile. I like the fact that it is simple to use and to automate.
Minpunten:
At first it felt a bit too simple but that was over a year ago and it has improved a lot since then.
Reactie Trustmary
2 jaar geleden
Thanks Ville for your feedback. Solving real problems for our customers was the trigger to build this software and we want to keep listening to all of you and stay on the same track in the future too. Thanks! As you mentioned, we have taken big steps forward during the recent year but expect even more improvements going forward since we have more than doubled our dev resources just recently :)
Oskari
Good software for surveys
Pluspunten:
UI of trustmary is clean and good looking. Integrations to Hubspot are also great!
Minpunten:
Some functions are bit too hard to get to. Also some of surveys are quite unclear to me how they work, that might also be user based problem..
Reactie Trustmary
2 jaar geleden
Hey Oskari, thanks for your review and feedback! We do our best to keep our software simple and easy to navigate. Also, I'm happy to hear you've found the integrations helpful. Regarding the functions and surveys you mentioned, please contact your support person to get the help you need with this. Whether it's a user-based issue or something else, we're here for you :)
