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Wat is Genesys Cloud CX?

PureCloud is de alles-in-één oplossing voor cloudcontactcenters voor de volgende generatie die je helpt omnichannel-interacties te beheren en te begrijpen in een naadloos klantentraject. Geef je medewerkers één enkele tool voor alle communicatie: bellen, chat, e-mail, sociaal en meer. Een intuïtieve interface maakt het eenvoudig te gebruiken. Snelle innovatie zorgt ervoor dat je de verwachtingen van klanten van vandaag en morgen overtreft. PureCloud is simpelweg krachtig en krachtig simpel.

Wie gebruikt Genesys Cloud CX?

PureCloud is voor iedereen! Progressieve IT- en contactcenteractiviteiten die de voorkeur geven aan een snelle, alles-in-één oplossing voor cloudcontactcenters.

Genesys Cloud CX Software - 1
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Twijfels over Genesys Cloud CX? Vergelijk met een populair alternatief

Genesys Cloud CX

Genesys Cloud CX

4,4 (223)
US$ 75,00
maand
Gratis versie
Gratis proefversie
154
11
4,4 (223)
4,1 (223)
4,0 (223)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 0,01
Gratis versie
Gratis proefversie
79
7
4,2 (430)
4,3 (430)
4,1 (430)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Genesys Cloud CX

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,4
Klantenservice
4,0
Functies
4,2
Prijs-kwaliteitverhouding
4,1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Saskia
Saskia
Senior Director Sales Marketing in VS
Geverifieerde LinkedIn-gebruiker
Restaurants, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Improving the quality of service provided to customers.

5,0 6 maanden geleden

Opmerkingen: Our five insurance companies now employ a multichannel marketing strategy that combines inbound and outbound efforts to reach new and existing clients. In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a third-party Livechat to one that incorporates chat, SMS, and email. The downtime problems of the previous system were also addressed by Genesys.

Pluspunten:

Genesys cloud cx has been an invaluable asset to our company as the industry's leading cloud contact center platform. The fact that it may be easily modified to meet your specific needs is another plus. It's constantly up-to-date, and it takes very little time and work to put into deployment. I'm satisfied with its overall performance, and I must say that it's unusual to come across such a fantastic, bug-free, and straightforward platform.

Minpunten:

We finally found a means to communicate without breaking the bank with Genesys cloud cx. It's something I'd suggest for companies of any size.

Nafees
MSE in VS
Bankwezen, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great Software

5,0 11 maanden geleden

Opmerkingen: Its been a great experience and business is really happy so far.

Pluspunten:

Great feature filled product with most of the bells and whistles you need to run contact center and meet your customer needs. Access from anywhere

Minpunten:

WFM and WEM needs little more lift to compete with industry leaders

Daniel
Systems Admin in VS
Telecommunicatie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Genesys Cloud CX

4,0 2 maanden geleden Nieuw

Pluspunten:

Lots of contact center functionality. User friendly interface.

Minpunten:

Slow responses from support on open tickets.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Not a Big Fan

3,0 5 jaar geleden

Opmerkingen: Overall, my experience with this software is mostly negative and I don't know if I'd recommend it to other companies who are looking for a reliable piece of software they can use everyday.

Pluspunten:

Once you are familiar with the best way to search for calls and how to utilize a call page to get information then the software is easy enough to use. In terms of profile information for agents it works well. I think the Queue activity is a good function of the software and allows me to monitor the status of inbound calls easily enogh.

Minpunten:

I feel like I get inaccurate info with this product. For instance, the duration of calls is never accurate (I mean never). Many times the agent who actually conducts the call does not appear on the list when searching for a call and the timeline can be inaccurate too (not all the time though). My main issue with Purecloud's system is just how often it crashes. I rely on this system daily in order to monitor my agents and I will sometimes need to quickly jump into a call in order to gather info, only to ve given a message that the call data could nto be loaded. I may be understanding if this is the case for a call that JUST ended, but when it's a call from days ago then we have a problem.

Reactie Genesys

5 jaar geleden

Thank you for sharing your experiences of using PureCloud and I'm sorry you have had some issues. We cannot contact you directly as you have posted anonymously but we really would like to connect to drill down further into the points you have highlighted and see what can be done to improve matters. Please contact me directly at [email protected] (Director of Customer Marketing) and I will be happy to escalate your issues. Thanks, Lara Booth

Ivan
Supervisor Contact Center in Ecuador
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Una excelente herramienta para mejorar la experiencia al cliente y alcanzar tus resultados.

4,0 2 maanden geleden

Pluspunten:

Genesys Cloud CX surprises you with its ease of use and user-friendly interface. It has available real-time performance Dashboards based on the indicators that your Contact Center manages. In addition, it has the ability to store historical information that allows you to measure the evolution of your indicators and compare them with past periods.

Minpunten:

I recommend defining which market segment and which service channels your Contact Center will manage, because the cost of the system is a factor to take into account, if your Contact Center is small or is in the process of growth, I recommend using Genesys with a lower cost plan.