Genesys Cloud CX
Wat is Genesys Cloud CX?
PureCloud is de alles-in-één oplossing voor cloudcontactcenters voor de volgende generatie die je helpt omnichannel-interacties te beheren en te begrijpen in een naadloos klantentraject. Geef je medewerkers één enkele tool voor alle communicatie: bellen, chat, e-mail, sociaal en meer. Een intuïtieve interface maakt het eenvoudig te gebruiken. Snelle innovatie zorgt ervoor dat je de verwachtingen van klanten van vandaag en morgen overtreft. PureCloud is simpelweg krachtig en krachtig simpel.
Wie gebruikt Genesys Cloud CX?
PureCloud is voor iedereen! Progressieve IT- en contactcenteractiviteiten die de voorkeur geven aan een snelle, alles-in-één oplossing voor cloudcontactcenters.
Twijfels over Genesys Cloud CX?
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Genesys Cloud CX
Andere goede alternatieven voor Genesys Cloud CX
Reviews over Genesys Cloud CX
Selim
One of the best in the business
Opmerkingen: Very happy with it, really worth the money.
Pluspunten:
Very easy to use, master of unified communications. Easy to deploy and helps improve sales, provide better customer experience and track agent performance & share feedback with the team
Minpunten:
It's one of the most popular solutions for customer experience, so it's expensive.
Nafees
Overwogen alternatieven:
Great Software
Opmerkingen: Its been a great experience and business is really happy so far.
Pluspunten:
Great feature filled product with most of the bells and whistles you need to run contact center and meet your customer needs. Access from anywhere
Minpunten:
WFM and WEM needs little more lift to compete with industry leaders
Danny
Genesys Cloud CX it could be better.
Opmerkingen: The Realtime & reporting aspect of Genesys Cloud CX is an improvement from previous versions.
Pluspunten:
The new drag and drop feature was a welcomed addition, this allows quick & easy updated for singular exceptions.
Minpunten:
Lack of features from previous versions. These range from being unable to add multiple exceptions into a full schedule for all agents selected to not having a meeting scheduler built in, in a contact centre of more than 5000 agents & having to manually add individual exceptions to be spread out across a week is a tiring task.
Nicholas
Overwogen alternatieven:
Pleasantly Satisfied with Genesys Cloud CX
Opmerkingen: We have has a positive experience with Genesys from a technical perspective.
Pluspunten:
This system have massive potential for customization and reasonable API coverage.
Minpunten:
The post sale support is not the best, we often need struggle to bring Engineers up to speed before they can troubleshoot issues.
Diana
Genesys Cloud CX review
Opmerkingen: less hardware print in our data centers. A lot more ease of use for our end users. Integrations from 3rd parties with Genesys. API driven.
Pluspunten:
the ease of use from Engineering, administration, and end user perspective. Also, all omnichannel offered in one UI.
Minpunten:
most of the time support. It can take some time to get them on the same page with you regarding concerns or issues.
