--- description: Ontdek de plus- en minpunten van Genesys Cloud CX en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.nl/software/21409/genesys-cloud Pagina: 1 / 12\ Volgende: [Volgende pagina](https://www.capterra.nl/software/21409/genesys-cloud?page=2) > PureCloud maakt klantrelaties eenvoudig. Telefoon, e-mail en chat worden verbonden via één tool voor een betere klantbetrokkenheid. > > Oordeel: score van **4.3/5** door 262 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Genesys Cloud CX? PureCloud is voor iedereen\! Progressieve IT- en contactcenteractiviteiten die de voorkeur geven aan een snelle, alles-in-één oplossing voor cloudcontactcenters. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 262 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Genesys - **Locatie**: Daly City, VS - **Opgericht**: 1990 ## Commerciële context - **Beginprijs**: US$ 75,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Spaans, Thai, Turks, Zweeds - **Beschikbare landen**: Argentinië, Australië, België, Bolivia, Brazilië, Cambodja, Canada, Chili, Colombia, Costa Rica, Cuba, Denemarken, Dominicaanse Republiek, Duitsland, Ecuador, El Salvador, Falklandeilanden, Filipijnen, Finland, Frankrijk en 36 meer ## Functies - @mentions - Aanpasbare formulieren - Agent-interface - Automatisch nummers kiezen - Automatische nummerkiezer - Beheer van enquêtes/peilingen - Beheer van klantervaringen - CSAT-enquêtestructuur - Campagnebeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Employee Coaching Tools - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Intraday Management - KPI-controle - Kennisbankbeheer - Klantgeschiedenis - Kwaliteitsbeheer - Lijstbeheer - Live chatten - Meerdere scoremodellen - Mobiele toegang - NPS-enquêtestructuur - Opmerkingen/notities - Opnemen - Oproepen opnemen - Oproepen rapporteren - Oproepregistratie - Personeelsplanning - Predictief kiezen - Proces- en workflowautomatisering - Productiviteitsanalyse - Sms-berichten - Spraakherkenning - Telefoongesprekken transcriberen - Transcripten/chatgeschiedenis - VoIP - Voicemail - Voor callcenters - Werkprognoses - Zoeken in gehele tekst ... en 75 meer functies ## Integraties (17 in totaal) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Gerelateerde categorieën - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [IVR-software](https://www.capterra.nl/directory/30231/ivr/software) - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1755 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (915 reviews) 5. [NiCE CXone](https://www.capterra.nl/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Reviews ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *6 augustus 2024* | Zuivel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **Minpunten**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 januari 2025* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Minpunten**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *12 maart 2026* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **Minpunten**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- ### "Effective, Clear, Useful, just a bit annoying." — 3.0/5 > **Jordan** | *19 augustus 2025* | Consumentengoederen | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Simple to use deskless calling service with the ability to forward calls and review voicemails. I enjoy that I can easily forward messages to direct members of our team for feedback as well as leave them notes. The caller ID, volume options, and interface is well done. Automatically connects to my device profile with my custom controls and settings which is a nice feature. Directory works really well and I could easily contact someone within the company if I had to. > > **Minpunten**: The ringer options and customization for sounds is very minimal. I found them all to be pretty pitchy and difficult to stomach on a regular basis. There is also no way to mute or ignore a call for our team phone line. I end up just muting the entire site which is not helpful. If this was adjusted or changed, I would consider this product top-tier. > > Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just need some quality of life changes. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 april 2025* | Telecommunicatie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Minpunten**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- Pagina: 1 / 12\ Volgende: [Volgende pagina](https://www.capterra.nl/software/21409/genesys-cloud?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/21409/genesys-cloud) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens