Remote

Good for Startups!

Pluspunten:

Remote makes it easy to enrol new employees, contractors, and to manage employee/contractor expenses.

Minpunten:

The fact that they have switched health insurance providers. One reason we switched to Remote was that they used SafetyWing, however they have now moved to a more well-known brand, with a lower limit.

Remote is fundamental to Phaidra

Opmerkingen: Remote enabled Phaidra to build a global company featuring incredible talent that sit at the intersection of industrials and AI - a rare and hard to find talent pool. We started with Remote when they were a start-up themselves, which meant we grew as a company as they did - and were able to share feedback and see the implementation of new features we requested. The collaboration with Remote continues to be awesome and we intend to have Remote as a strategic partner as we scale.

Pluspunten:

Remote's software enables Phaidra to bring on new talent from almost anywhere in the world. Their support team is helpful and thoughtful in their communication.

Minpunten:

It would be great to have more transparency into what stage new employees are in during onboarding. Specifics (like if Remote sent the onboarding email, etc.) would be great!

Praise for Customer Support

Pluspunten:

This review is for the members of the Customer Support team, especially Patricia, who helps ever so patiently through the processes of off boarding an individual. My thanks to everyone on the team that I have dealt with. Everyone is polite, helpful and genuinely interested in solving the problem.

Minpunten:

In this case I am not commenting on the Software therefore N/A

Superior IP protection and customer experience

Opmerkingen: Extremely pleasant and smooth. They automate the onboarding process for employees so things that should feel very tedious and time consuming felt breezy and quick. Customer success team is a pleasure to work with and barely need their help given how straightforward their platform is.

Pluspunten:

The determining factor for us was that we always felt they were more transparent in how they operate from a legal structure viewpoint, and we could trust our employees' intellectual property to be handled by them.

Minpunten:

I would like for them to introduce a 24/7 chat feature but they said they're working on it.

Excellent service

Opmerkingen: Extremely positive, we will use Remote for any non-local hire guaranteed and am a big fan.

Pluspunten:

- Great service, great team, really assisted us in making our employee feel welcomed, appreciated and generally just a great choice. - Flexible to adjust to our rhythms and schedules and making sure to get out of our way while providing the service

Minpunten:

- The different payments per region are somewhat difficult to get into, this could be a little clearer / potentially shown in the interface.