Shipday

Online business for takeaway restaurants

Pluspunten:

We are using their on-demand delivery part as our driver's app to perform delivery duties, we integrated some parts into their system. In general, their basic functions are very good to use, easy and very useful, especially in the delivery business, their functions will meet your basic needs.

Minpunten:

Only one option to contact them, which is the online chatting, but still accepted. Couldnt reach them by phone.

Shipday is a Great Service!

Opmerkingen: Awesome. The staff is helpful, immediately responds, and they recently setup a support email and phone line. The latter was critical.

Pluspunten:

The service is well organized, a decent UI, and an excellent mobile app. We use Shipday in between our clients (restaurants) and our 3rd party platform partnership w/ WiX. We had to build a custom API integration interfacing with Shipday’s public API which is well written and well documented. Shipday has given my clients the ability to provide our merchant clients the ability to drop their local delivery services in favor of our unique use which is simply the 3rd party partnerships that Shipday has established with DoorDash and Uber/Postmates. I would highly recommend this service to anyone looking for a unique middleware delivery service amongst your directly hired drivers or for the use of 3rd party delivery! The branded plan is awesome now that it is rightly priced!

Minpunten:

The settings are not well setup and could be organized better to distinguish the local driver vs 3rd party delivery settings. I also would like to see the service be equally geared to service providers who aren’t the direct delivery service but the “in-between” amongst the merchant/client and us. We need a way desperately to configure settings for each establishment separately. The single settings setup does not employ the ability to setup local or 3rd party delivery settings for each merchant that we onboard without creating a whole new 2nd, 3rd, 4th…etc account. I would like to see a “branded & partner” account that not only allows us to brand the service as our own, but also allows us to brand and configure settings for each “instance” in one account. I can envision this as a $99 mo. plan that give this greater ability to carve out the instances. One more thing is that we need a WiX Restaurants app in the WiX Marketplace. WiX has recently opened up some of their public API catalog at https://dev.wix.com/api/rest/wix-restaurants/catalogs/menus and the time is likely ripe for Shipday developers to make their own app so we as users can forego the custom API development and allow a structured and unique offering from Shipday. I think there is one for WiX Stores, but not yet for WiX Restaurants.

ShipDay Review

Opmerkingen: It's been simply amazing! I can print up labels and set up/schedule pickup and delivery in just 1 simple and short keystroke

Pluspunten:

It makes shipping products and the outbound department a piece of cake, saving time and money while boosting efficiency.

Minpunten:

I can't do DHL with ShipDay but I found a workaround that lets me use DHL shipping partner within the application.

Feedback on trial period for evaluation

Opmerkingen: We are a WordPress development and hosting provider, using Pressable for the hosting service. This type of service provided has certain parts of the server locked down, which in this case seems to have created an issue with parsing data from the site to ShipDay. We are using Zapier and a Woo App, which is extra costs at this stage until the direct integration is resolved. ShipDay’s support for this trial has been greatly appreciated. The product is now being tested by the client.

Pluspunten:

Once support kicked in, they were very helpful in assessing the issue we were finishing with integration. They proactively followed up with thoughts and recommendations. We are now working through those.

Minpunten:

Their support was slow in responding during the evaluation period. They were reluctant to provide support on this issue during a trial evaluation. We persisted in pushing for the support explaining we are evaluating this for a client and until satisfied we would not enter into a paid subscription, which was needed for this level of support without knowing this solution meets the needs of our client. After raising this with them they agreed to supply the support required.

Shipday has been an essential part of our success opening a new delivery business!

Opmerkingen: Thanks to Shipday we have now been able to support our local island community with a much needed delivery service! Even with the struggle of COVID, together we have been able to support our restaurants, residents, and community as a whole without having to break the bank as a small business. We did our research into other softwares or apps, and nothing compared to the value, efficiency and fluidity of Shipday. For a small business that is looking to get into delivering their product this system is essential! It really was a blessing to come across these guys.

Pluspunten:

What we love about Shipday is how easy it is to use and apply to the business. With everything you need to handle the different elements of business such as analytics for accounting, well-organized and productive dispatch system, it is overall a really well rounded system & app. The app is really responsive and has many features to support our drivers while they are on shift. The support has been stellar and the development team is always improving the app in a variety of ways. It's been a really great experience.

Minpunten:

To be honest there is not a lot of negative things to be said about our experience with Shipday. Like any software there will be random bugs at times, but nothing serious has every inconvenienced our day to day. The support has been really great at communicating what's going on when we have reached out, they are also quick to respond to the situation. We feel like we are in good hands.