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Wat is NeoSound?
AI-tech bedrijf dat oplossingen voor spraakanalyse levert voor Call Centres
Optimaliseer de communicatie met de klant door automatisch alle gesprekken met de klant te analyseren en naar de essentiële gesprekken te luisteren. NeoSound tools zetten menselijke emoties om in zinvolle, bruikbare gegevens om bedrijven in staat te stellen de echte stem van de klant te horen.
Wie gebruikt NeoSound?
Niet door leverancier verstrekt.
Twijfels over NeoSound?
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Reviews over NeoSound
Very helpful for training our agents
Opmerkingen: We are utilising all of our call data as a rich source of information to identify gaps and conduct training for our agents. It has been very helpful for us and we see the increase in customer satisfaction when our agents are better trained to handle calls.
Pluspunten:
NeoSound has assigned metrics to call batches including compliance ratings and quality score. This has made it very simple for us to extract relevant samples to train our agents with. We can look for calls that have a high compliance ratings and quality scores to help our agents understand the standards they need to meet, while calls with large amounts of silence or lots of emotion are calls we can use to train our agents to engage our customers better. NeoSound’s software also takes into account the intonation of the caller so we can easily identify calls with lots of emotion.
Minpunten:
There isn’t really anything that stands out as a con. The pricing is based on the amount of data processed so you don’t have to pay to add more users to the software.
Reactie NeoSound Intelligence
4 jaar geleden
Hi Olga, Thank you so much for the review!
NeoSound - great time saving solution
Opmerkingen: I see great potential for customer service to analyze and bringt the support to the next level by using NeoSound. [SENSITIVE CONTENT HIDDEN] was extremely responsive and helpful with the set-up.
Pluspunten:
I am using the voice -to-text recognition for transcribing audio files - super time saving.
Minpunten:
Everything I use NeoSound for is working well. The German word-to-text quality is good, punctuation is missing sometimes, but getting here.
Reactie NeoSound Intelligence
4 jaar geleden
Evgeniya, Thank you so much!
Excellent Product for All call centres in Europe
Opmerkingen: They are solving customer satisfaction by analysing the sentiments of the call centre representative's call with their sound analytics. I think this is the future in Europe, as more things become digital, customer care will have to be good.
Pluspunten:
Empathy and Customer sentiment is missing in European call centres, and NeoSound's product offering/solutions/sentiment analysis hits bang on that problem helping call centre managers to identify the employee and train them adequately.
Minpunten:
I think they can open their product to suit more traditional industries also, which the team is open too.
Reactie NeoSound Intelligence
4 jaar geleden
Hi Priyesh, Thank you so much for the first our review! Regards, Denis
