SugarCRM

SugarCRM is the best and will always be the best.

Opmerkingen: Awesome experience, and I would recommend them to others.

Pluspunten:

I like how easy it is to find the information I am looking for from projects, leads and contacts

Minpunten:

The cost would be the least I like about the software, but it is still a very good price, not the worst and it could always be a bit cheaper.

Round the clock support

Pluspunten:

First of all SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI both thoroughly impressed me. I liked the integration with marketing.Dashlets are great organizers and lists are adjustable by filters. SugarCRM is customizable on many fronts.

Minpunten:

I don't like how much we're paying for Sugar CRM. I don't like the learning curve that comes with it, it's hard even with great support. To me it doesn't look like enough care was taken to make a user friendly interface.Permissions for the entire team proved to be one of the worst tasks next to getting contacts imported which I had to do manually.

Management of the commercial area

Opmerkingen: It is really a good product, they are currently making important changes, and integrations with other apps, it is very quick to learn to use and manages similarity in all its modules.

Pluspunten:

One of the points that we like most about Sugar is the possibility of generating any report, all the modules are related to each other, and generating modules to our own needs.

Minpunten:

What we like least is that for the trends or projections to work, all the data in the system must be very well loaded.

SugarCRM Enterprise Analysis

Opmerkingen: Being an open source CRM app with flexible deployment options makes SugarCRM unique and a standalone in the CRM space. However, allowing for such flexibility should require the utmost discipline regarding release schedules, changes to code (especially caching mechanisms), and overall system recommendation documentation provided by SugarCRM, the company. This is not currently happening.
Stock code base is fairly solid but when customizations are added, significant caching issues arise. There are also various areas of the app that still retain antiquated layouts (bwc modules). These issues make the app confusing and unreliable at times.
Support should be more tenacious when attempting to find resolution to cases - don't just post a note or two, wait a period of time and close the case. CALL the customer - email the customer - do whatever it takes to get CONFIRMATION from the customer that the issue is resolved.
Create a server side integration to Outlook...we are a 50/50 Mac/PC shop and email archiving is incredibly inconsistent.
Overall Studio is a great tool (when caching works appropriately). It does allow us to create without developers on staff.

Pluspunten:

Studio (when it works) Open source flexibility

Minpunten:

Caching mechanisms Lack of long term release schedule and small version life cycles Support not owning the initiative of resolving cases

Great, customizable CRM

Pluspunten:

Easy setup. Cloud-hosted environment means low maintenance. Easy for small teams to customize without requiring developers.

Minpunten:

Cloud hosting means no direct DB access, or config changes, instead relying on UI tools to customize and export. Nothing crazy though.