Wat is SugarCRM?

Het wordt ingezet door 2 miljoen personen in meer dan 120 landen, is voor het vierde jaar op een rij bekroond met de PC Mag Business Choice-award voor uitstekende CRM-software en is CRM-software die lezers hun collega's sterk zouden aanbevelen.

Sugar is voor de ontregelaars, de vernieuwers en de visionairs. Sugar biedt een toonaangevende klantervaring, een eenvoudige interface en een intuïtief maatwerkplatform.

Wie gebruikt SugarCRM?

SugarCRM is een horizontaal CRM-platform en toepassingsaanbod gericht op klanten die op zoek zijn naar zeer gebruiksvriendelijke oplossingen die zelfs de meest complexe end-to-end klantprocessen eenvoudig te beheren maken.

SugarCRM Software - 1
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Twijfels over SugarCRM? Vergelijk met een populair alternatief

SugarCRM

SugarCRM

3,8 (396)
US$ 49,00
maand
Gratis versie
Gratis proefversie
142
14
3,6 (396)
3,8 (396)
3,7 (396)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 0,00
Gratis versie
Gratis proefversie
95
205
4,4 (3.665)
4,3 (3.665)
4,4 (3.665)

Andere goede alternatieven voor SugarCRM

HubSpot CRM
Functies met hoogste beoordeling
Beheer van verkooppipeline
Contactenbeheer
Leads beheren
Copper
Functies met hoogste beoordeling
Beheer van verkooppipeline
Contactenbeheer
Interactie bijhouden
Act!
Functies met hoogste beoordeling
Contactenbeheer
Contactendatabase
Kalender-/herinneringssysteem
Odoo
Functies met hoogste beoordeling
Fondsadministratie
Werkorders maken
Zoeken/filteren
Drip
Functies met hoogste beoordeling
Beheer van e-mailcampagnes
Marketingautomatisering
Segmentering
Dynamics 365
Functies met hoogste beoordeling
Balans en winst- en verliesrekening
Inkooporderbeheer
KPI-controle
Salesforce Sales Cloud
Functies met hoogste beoordeling
Klanten volgen
Klantendatabase
Rapportage en analyse
Zoho CRM
Functies met hoogste beoordeling
Aanpasbare velden
Activiteitendashboard
Zoeken/filteren
SuiteCRM
Functies met hoogste beoordeling
Contactenbeheer
Kalender-/herinneringssysteem
Leads beheren

Reviews over SugarCRM

Gemiddelde score

In totaal
3,8
Gebruiksgemak
3,6
Klantenservice
3,7
Functies
3,8
Waar voor je geld
3,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Victoria
Victoria
Receptionist in Canada
Geverifieerde LinkedIn-gebruiker
Olie en energie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent Community CRM

5,0 4 jaar geleden

Opmerkingen: SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Pluspunten:

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Minpunten:

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Orianne
Orianne
Specialist Marketing in Spanje
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Most powerful and easy-to-use CRM to support all corporate sales and marketing activities

4,0 8 maanden geleden

Opmerkingen: With SugarCRM, I keep track of new campaigns (account management), I am regularly reminded that I have performance discussions with my customers and I can switch to the corresponding customer account to find all the important data and get in touch with the customer. In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects. In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts. All in all, I can only say that it is a super complete CRM solution.

Pluspunten:

What I like most are the synergy effects of the use of the tool by our large sales teams spread over several locations (in Spain and abroad) and our various marketing teams. We combine all customer contact points in an extremely flexible way across all departments. This simplifies our internal communication and knowledge exchange among ourselves, as well as communication with customers. The interface can be used very intuitively for an extensive CRM system thanks to its focus on a single clear navigation bar. In addition, the tool can be linked very flexibly with other systems via APIs, such as SAP, various campaign management tools, and much more.

Minpunten:

It isn't easy to become familiar with all the relevant interface features in a short time to take full advantage of these synergies. Here, you must explore using patience and occasionally, trial and error. However, you will certainly behave similarly to other enterprise-level CRM solutions.

sanjay
Marketing Specialist in Italië
Fabricage van elektrische/elektronische producten, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Robust Platform to have wide customer relationship

4,0 4 weken geleden Nieuw

Opmerkingen: SugarCRM is a robust and feature-rich platform that can help businesses of all sizes improve their customer relationships and streamline their operations. It has a large and active user community, with regular updates and new features being added to the platform to ensure that it remains relevant and competitive in the market.

Pluspunten:

SugarCRM's lead management capabilities can also help to streamline sales processes. By providing a platform for managing leads, assigning them to sales reps, and tracking their progress through the sales pipeline, SugarCRM enables sales teams to work more efficiently and effectively. This can help to reduce duplication of effort, improve collaboration between different teams, and ultimately drive higher revenues and profits.

Minpunten:

SugarCRM's contact management capabilities also provide powerful analytics and reporting tools that can help businesses to gain deeper insights into their customer interactions. By leveraging this data, businesses can identify trends and patterns in customer behavior, adjust their marketing and sales strategies, and ultimately achieve better results. This is a least like about my softwares where i can get the same feature in the other platform like salesforce.

Stacey
Marketing in VS
Verpakkingen en verpakkingsmaterialen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SugarCRM - Look elsewhere for small business

3,0 vorige maand Nieuw

Opmerkingen: We don't need SugarCRM.

Pluspunten:

I like cloud based updates, but that's all I like.

Minpunten:

Constant planned increases in price without keeping pace with new functionality. Forced to purchase through constantly changing reseller network. Having to pay for integration with Quickbooks. This is a dinosaur trying to avoid the tarpit.

Johannsen
Johannsen
Senior Consultant in Filipijnen
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Perfect for business process automation

4,0 3 maanden geleden

Opmerkingen: Overall, I would recommend SugarCRM to businesses that are looking for a CRM solution that can automate their processes and provide customization options. While there may be some upfront costs and a learning curve involved, the benefits of using SugarCRM are likely to outweigh these considerations in the long run.

Pluspunten:

Automation capabilities: SugarCRM has a range of automation features that can help businesses streamline their processes and save time. For example, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress.Customization options: SugarCRM allows users to tailor the platform to their specific needs and processes. This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems.Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises. It offers a variety of pricing plans and can be customized to meet the needs of different teams and departments.Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media. This makes it easy for businesses to track and manage customer interactions across multiple channels.

Minpunten:

Cost: SugarCRM can be on the pricier side, especially for smaller businesses or those with limited budgets. However, it's worth considering the long-term benefits of automating business processes and the ROI that the platform can provide.Learning curve: While SugarCRM is generally easy to use, it does have a bit of a learning curve. It may take some time for users to get comfortable with all of the features and functions of the platform.