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Wat is SugarCRM?

Het wordt ingezet door 2 miljoen personen in meer dan 120 landen, is voor het vierde jaar op een rij bekroond met de PC Mag Business Choice-award voor uitstekende CRM-software en is CRM-software die lezers hun collega's sterk zouden aanbevelen.

Sugar is voor de ontregelaars, de vernieuwers en de visionairs. Sugar biedt een toonaangevende klantervaring, een eenvoudige interface en een intuïtief maatwerkplatform.

Wie gebruikt SugarCRM?

SugarCRM is een horizontaal CRM-platform en toepassingsaanbod gericht op klanten die op zoek zijn naar zeer gebruiksvriendelijke oplossingen die zelfs de meest complexe end-to-end klantprocessen eenvoudig te beheren maken.

SugarCRM Software - 1
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SugarCRM Software - 5

Twijfels over SugarCRM? Vergelijk met een populair alternatief

SugarCRM

SugarCRM

3,8 (411)
US$ 49,00
maand
Gratis versie
Gratis proefversie
127
54
3,6 (411)
3,8 (411)
3,7 (411)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 25,00
maand
Gratis versie
Gratis proefversie
194
26
4,0 (18.356)
4,0 (18.356)
4,1 (18.356)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor SugarCRM

Salesforce Sales Cloud
Functies met hoogste score
Gedeelde contacten
Klanten volgen
Voor salesteams/-organisaties
Odoo
Functies met hoogste score
Controle van goedkeuringsbeheer
Fondsadministratie
Waarschuwingen/Meldingen
NetHunt CRM
Functies met hoogste score
Contactenbeheer
Contactendatabase
Leads beheren
Vtiger CRM
Functies met hoogste score
Contactenbeheer
Contactendatabase
Leads beheren
Insightly
Functies met hoogste score
Contactenbeheer
Contactendatabase
Taakplanning
Drip
Functies met hoogste score
Beheer van e-mailcampagnes
Marketingautomatisering
Optimalisatie voor mobiel
Less Annoying CRM
Functies met hoogste score
Contactenbeheer
Interactie bijhouden
Kalender-/herinneringssysteem
Yetiforce CRM
Functies met hoogste score
Aanpasbare rapporten
Contactenbeheer
Contactendatabase
Freshsales
Functies met hoogste score
Beheer van verkooppipeline
Contactenbeheer
Contactendatabase

Reviews over SugarCRM

Gemiddelde score

In totaal
3,8
Gebruiksgemak
3,6
Klantenservice
3,7
Functies
3,8
Prijs-kwaliteitverhouding
3,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Micheal
Micheal
Business Owner in Canada
Geverifieerde LinkedIn-gebruiker
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Eerder overwogen alternatieven:

SugarCRM is the best and will always be the best.

5,0 vorig jaar

Opmerkingen: Awesome experience, and I would recommend them to others.

Pluspunten:

I like how easy it is to find the information I am looking for from projects, leads and contacts

Minpunten:

The cost would be the least I like about the software, but it is still a very good price, not the worst and it could always be a bit cheaper.

Johannsen
Johannsen
Senior Consultant in Filipijnen
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Perfect for business process automation

4,0 vorig jaar

Opmerkingen: Overall, I would recommend SugarCRM to businesses that are looking for a CRM solution that can automate their processes and provide customization options. While there may be some upfront costs and a learning curve involved, the benefits of using SugarCRM are likely to outweigh these considerations in the long run.

Pluspunten:

Automation capabilities: SugarCRM has a range of automation features that can help businesses streamline their processes and save time. For example, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress.Customization options: SugarCRM allows users to tailor the platform to their specific needs and processes. This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems.Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises. It offers a variety of pricing plans and can be customized to meet the needs of different teams and departments.Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media. This makes it easy for businesses to track and manage customer interactions across multiple channels.

Minpunten:

Cost: SugarCRM can be on the pricier side, especially for smaller businesses or those with limited budgets. However, it's worth considering the long-term benefits of automating business processes and the ROI that the platform can provide.Learning curve: While SugarCRM is generally easy to use, it does have a bit of a learning curve. It may take some time for users to get comfortable with all of the features and functions of the platform.

Finan
Sales Manager in VS
Vastgoed, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Why SugarCRM Meets Our Needs

5,0 4 weken geleden Nieuw

Pluspunten:

With lead management and marketing automation features, we have all what we need for a marketing solution of its class.

Minpunten:

SugarCRM has served us religiously and complaints.

Jon
CRM Admin in VS
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SugarCRM Enterprise Analysis

2,0 7 jaar geleden

Opmerkingen: Being an open source CRM app with flexible deployment options makes SugarCRM unique and a standalone in the CRM space. However, allowing for such flexibility should require the utmost discipline regarding release schedules, changes to code (especially caching mechanisms), and overall system recommendation documentation provided by SugarCRM, the company. This is not currently happening.
Stock code base is fairly solid but when customizations are added, significant caching issues arise. There are also various areas of the app that still retain antiquated layouts (bwc modules). These issues make the app confusing and unreliable at times.
Support should be more tenacious when attempting to find resolution to cases - don't just post a note or two, wait a period of time and close the case. CALL the customer - email the customer - do whatever it takes to get CONFIRMATION from the customer that the issue is resolved.
Create a server side integration to Outlook...we are a 50/50 Mac/PC shop and email archiving is incredibly inconsistent.
Overall Studio is a great tool (when caching works appropriately). It does allow us to create without developers on staff.

Pluspunten:

Studio (when it works) Open source flexibility

Minpunten:

Caching mechanisms Lack of long term release schedule and small version life cycles Support not owning the initiative of resolving cases

Reactie SugarCRM

7 jaar geleden

John, First off, thanks for being a long time Sugar user. Kasasa's use case is very in-depth and a model of what our flexible platform can achieve. Regarding the server-side email - have you looked at Riva? https://sugarexchange.sugarcrm.com/apps/21848#!overview Also, I know we are working on server-side versions of the Outlook plugin, but release date is TBD. Thanks again for your honest and thorough review - we always strive to make the product the best we can and provide the level of service you expect. Email me at any time to discuss further at [email protected]. Sincerely, Martin Schneider Head of Product Evangelism, SugarCRM

Hanane
Freelance in Marokko
Marketing en reclame, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Task management

4,0 4 maanden geleden

Opmerkingen: A very wonderful experience and still like you

Pluspunten:

The application is easy to use and provides a range of great services and features for Customer Relationship Management .

Minpunten:

The difficulty of using this application from a mobile phone