Oracle MICROS Simphony POS System for Restaurants

Wie gebruikt Oracle MICROS Simphony POS System for Restaurants?

Oracle MICROS Simphony is designed for food and beverage operations of any size including restaurants, bars, hotels, coffee shops, stadiums, theme parks, cafeterias, airports, and more.

Wat is Oracle MICROS Simphony POS System for Restaurants?

Oracle MICROS Simphony POS is built for the food and beverage industry, and designed to make your business more efficient. Our cloud-based POS connects every aspect of your operations so you can easily manage online orders, kitchen ops, inventory and menus, delivery, loyalty, and more. Real-time analytics are included so you always have a pulse on sales, costs, and staff performance. Simphony's open API & extensive cloud marketplace gives you unlimited flexibilty, agility, and scale.

Oracle MICROS Simphony POS System for Restaurants - Details

Oracle MICROS

https://www.oracle.com/industries/food-beverage/

Opgericht in 1977

Oracle MICROS Simphony POS System for Restaurants - Prijsoverzicht

Oracle MICROS Simphony POS System for Restaurants heeft geen gratis versie en biedt geen gratis proefperiode.

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Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Online

Functies van Oracle MICROS Simphony POS System for Restaurants

  • Beheer van cadeaubonnen
  • Bezorging van voedsel
  • Live-tracking
  • Loyaliteitsprogramma
  • Menubeheer
  • Online bestellen
  • Orderbeheer
  • Rapportage en analyse
  • Routering
  • Voor restaurants

Bekijk de volledige lijst van Bezorgrestaurant software

  • Analyse van voedingsstoffen
  • Gratis en gereduceerde maaltijden
  • Inkoop
  • Kostenberekening
  • Menuplanning
  • Online betaling en financiering
  • Plateaus volgen
  • Receptenbeheer
  • Scholen
  • Verkooppunt
  • Voor cafetaria's
  • Voor zorginstellingen
  • Voorraadbeheer

Bekijk de volledige lijst van Food management software

  • Aparte controles
  • Beheer van cadeaubonnen
  • Deelcontroles
  • Inventarisatie
  • Kassabeheer
  • Loyaliteitsprogramma
  • Personeelsbeheer
  • Tips beheren

Bekijk de volledige lijst van Horeca kassa software

  • Aparte controles
  • Beheer van cadeaubonnen
  • Deelcontroles
  • Leveringsbeheer
  • Loyaliteitsprogramma
  • Mobiele toegang
  • Online bestellen
  • Rapportage en analyse
  • Tabellenbeheer
  • Tips beheren
  • Voorraadbeheer

Bekijk de volledige lijst van Horeca kassasystemen

  • Beheer van cadeaubonnen
  • Elektronische handtekening
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Profielen van klantenaccounts
  • Provisiebeheer
  • Retail POS
  • Retourbeheer
  • Streepjescodes scannen
  • eCommerce-integratie

Bekijk de volledige lijst van Kassasystemen

  • Factureren
  • Geïntegreerde boekhouding
  • Keukenbeheer
  • Menubeheer
  • Personeelsbeheer
  • Rapportage en analyse
  • Reserveringenbeheer
  • Tabellenbeheer
  • Verkooppunt
  • Voorraadbeheer
  • Wachtlijstbeheer

Bekijk de volledige lijst van Restaurant management software

  • Beheer van voedings- en allergene stoffen
  • Menubeheer
  • Online bestellen
  • Rapportage en analyse
  • Receptenbeheer
  • Verkooppunt
  • Voorraadbeheer
  • Vraagplanning

Bekijk de volledige lijst van Software voor voedselkosten

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Reviews van Oracle MICROS Simphony POS System for Restaurants

Read all reviews

Overall rating

4,5/5

Average score

Gebruiksgemak 4,2
Klantenservice 3,4
Functies 4,4
Waar voor je geld 3,6

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Christian K.
Technology Operations Manager
Horeca, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    3 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 8-7-2020

"Simphony Review - Minor DKL Food Group"

Opmerkingen: Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

Pluspunten: The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Minpunten: The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

  • Bron van de reviewer 
  • Beoordeeld op 8-7-2020
Mike P.
Operations Director
Restaurants, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 25-6-2020

"Simphony"

Opmerkingen: effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!

Pluspunten: Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!

Minpunten: Sometimes support a little clunky, but we get there in the end.

  • Bron van de reviewer 
  • Beoordeeld op 25-6-2020
Anders L.
Field CTO
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 1-9-2020

"POS platform, not just a POS"

Opmerkingen: We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions. Simphony gives us great flexibility and supports our solution in a good way.

Pluspunten: Simphony is a whole suite of software including Gift & Loyalty, Reporting & Analytics and also provide extensibility by developing additional modules that can extend functionality in Simphony. It has API:s for integration and is well documented.

Minpunten: It was hard to find out the correct deployment model in some cases. Setting up a large Simphony installation comes with a large amount of options and choices that is needed to get it up and running in a stable production environment. It takes some work to find the optimal deployment.

  • Bron van de reviewer 
  • Beoordeeld op 1-9-2020
Jean R.
Office Manager
Restaurants, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    1 /5
  • Gebruiksgemak
    2 /5
  • Functies en functionaliteit
    1 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    1 /5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 5-10-2020

"What Happened to Micros? Oracle. Make a wise choice don't choose Simphony."

Opmerkingen: We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7. It was a really bad choice. Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk . Since, Oracle purchased Micros, service and support has suffered greatly. They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings. Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with. Make a wise choice, don’t choose Oracle Simphony.

Pluspunten: The ease of menu updating and cusomtization.

Minpunten: There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone. Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 5-10-2020
Matt F.
Project Co Ordinator
Horeca, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    3 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 4-7-2020

"Oracle = A great global partner"

Opmerkingen: I have been happy with our experience with Simphony. They provide a great product

Pluspunten: One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires

Minpunten: Most adjustments to the program involve an additional purchase. Immediate support not often available

  • Bron van de reviewer 
  • Beoordeeld op 4-7-2020