myUnity Home Care & Hospice

Good cloud-based home health solution!

Pluspunten:

Good customer service and product offered at a relatively inexpensive price with most of the features needed!

Minpunten:

A lot of flexibility, not good for people who are not familiar with COP and might take a while to learn.

We like DeVero

Opmerkingen: 6 of the agencies we contract with use DeVero and we really using it. The system is simple and straightforward.

Pluspunten:

1) I like the way we can easily see the previous notes. 2) Contact information for other clinicians assigned to the case is clearly listed beside the body of information in the chart. 3) Editing notes is easy. 4) Communication about corrections is easy to see and coordinate.

Minpunten:

1) It is easy to write a very poor note with this system. 2) DeVero's online training is terrible. Horrific. Lame. (Fortunately, its relatively easy to figure out and train for.) 3) It would be nice if we could have information move forward between notes. 4) It would be nice to be able to create drop-down goal templates because 5) the current pre-made goals are awful.

MyUnity is not ready

Opmerkingen: Had to email support back and forth a lot of times

Pluspunten:

It is user-friendly. Other than that I do not see any other Pros.

Minpunten:

There are a lot of bugs and information needs to flow from one note to another. We had a demonstration from Kinser and they have this functionality so good it would make it easier for clinicians to document consistently

Tender Care Pediatric Services

Opmerkingen: We are are medium-sized pediatric home care agency that has experienced rapid growth over the past year. We decided to transition from paper documentation to an EMR several months ago. We began discussions with DeVero last summer (2016) and decided to move ahead with them in August. We went live in the third week of Sept and piloted three homes first before moving all of our clients to EMR about a month later. We have just now, mid February 2017, phased out of working with our project implementation manager. We have requested to be a beta site when DeVero rolls out pediatric therapy visit documentation and off-line capabilities.
The best part about working with DeVero is their Customer Service. 100% of the people we spoke with from Marketing to Implementation were courteous, helpful, and professional. During the implementation phase, our project manager was available to help us think through form functionality and problem-solve through our unique issues. One of those issues, and probably the biggest hurdle we had to overcome, was the Medication Administration Record. The MAR that is available on DeVero was not conducive to our processes; so we had to devise a custom form. In fact, we had all clients on EMR, except that we continued to use paper MARs until we were able to come up with a customized solution (which took, including a couple of times through DeVero's development team, a couple of months).
We had a team of five very invested people on our end working on implementation of DeVero, and it took all of us to train our staff and customize DeVero to meet our needs. DeVero's training was not entirely applicable to us because we had to customize so many forms.
One area of growth for DeVero is that it is currently mostly set up for home-care/hospice patients, not pediatrics. Although we were able to customize our forms, we were not able to do all of them, due to time contraints. It takes a while to figure out just what you want, while at the same time, know how it will fit and function within the DeVero structure. Now, we are used to it and are satisfied with the features and functionality. There are lots of customized reports that we have created that will prove to be very helpful for tracking our quality measures.
We enjoy our relationship with DeVero, and would like to continue to work with them, especially as they development more pediatric products. Thank you

Best Customer Support

Opmerkingen: I've used a number of different software for the home health and hospice field. I've worked on the administrative side as well as the field side and I can honestly say, overall DeVero is a great software. Unfortunately, there are limits to being able to customize forms, however, I believe this is improving. The design is a very important aspect of any software and DeVero is constantly improving their design, they take into consideration their client's input and it is evident in the software updates. Ease of use is another crucial aspect of having a great software, especially when computer-illiterate people (like much of the older generation in the medical field) are using it. DeVero has great training videos and printouts and all of our staff who have used it thus far have not had any trouble. The most notable thing about DeVero has to be their customer support, team. I've complimented them many times because I truly feel they deserve praise. DeVero support team is always available and always willing to listen and help with any issue, big or small. They are very knowledgeable and always do their best to resolve your issue. I believe this makes DeVero one of the best software companies I've ever used.

Pluspunten:

Their customer support team.

Minpunten:

Lack of customization options for forms.